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No internet page Windows xp, IE8


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#1 mchan77

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Posted 01 June 2009 - 11:22 PM

Hi all,

experiencing a little problem. First the computer was running super slow, found out the AV was expired so I removed and installed AVG Free in safe mode. This got the computer running again and Outlook working. It updates AVG fine, msn messenger logs on fine, but when I go to IE7, it would give a connection error saying that HTTP 80 is closed by the firewall. I only have Windows firewall and even turing it off does nothing.

I managed to download Ad-Aware and it keeps finding and trying to delete win32.trojan.agen and win32trojantdss. It says that it got it, but it keeps coming back. Installed IE8 and still have no web pages.

Please help!

Thanks for any and all help,

Mike

I have ran the DSS and have the two txt files.

Edited by The weatherman, 02 June 2009 - 12:43 AM.
Moved from XP to a more appropriate forum. TW


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#2 Budapest

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Posted 02 June 2009 - 12:48 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 mchan77

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Posted 02 June 2009 - 10:35 AM

Hi,

Thanks for the reply.

I can't surf to any webpage so I am not able to download Malwarebytes Anti-Malware directly. I tried to save it on a jump drive from my laptop and moved the file over to the desktop, but when I click the .exe file to install, all I get is the hour glass for about 5 seconds and nothing else happens.

Adaware found win32.trojan.agent and tries to delete/contain it. Ask for a reboot, does something with the registry when rebooting but the virus does not go away. Once the computer comes back up, Adaware finds it running in the background again. AVGFree found nothing.

#4 mchan77

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Posted 02 June 2009 - 10:37 AM

This is the IE error message that I get:

Windows cannot connect to the Internet using HTTP, HTTPS, or FTP. This is probably caused by firewall settings on this computer.

Check the firewall settings for the HTTP port (80), HTTPS port (443) and FTP port (21).

You might need to contact your Internet service provider (ISP) or the manufacturer of your firewall software

#5 Budapest

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Posted 02 June 2009 - 06:02 PM

Try this scan. You can copy it over from another computer if you need to:

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 mchan77

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Posted 02 June 2009 - 06:20 PM

Thanks! I will give this a shot.

#7 mchan77

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Posted 05 June 2009 - 04:52 PM

Ok, so I ran the scan, it found 9 items which some were deleted and some were moved. I rebooted and IE8 continues to not find pages and Adaware continues to identify trojans running in the background. Here is the Cureit log. Thanks again for all your help.

protect.dll;c:\documents and settings\amy laguna;Trojan.Alupko.42;Deleted.;
chkdisk.dll;c:\documents and settings\amy laguna\start menu\programs\startup;Trojan.Alupko.42;Deleted.;
protect.dll;c:\documents and settings\localservice;Trojan.Alupko.42;Deleted.;
autochk.dll;c:\windows\system32;Trojan.Alupko.42;Deleted.;
chkdisk.dll;c:\windows\system32\config\systemprofile\start menu\programs\startup;Trojan.Alupko.42;Deleted.;
UACagydlxvnydmnupn.dll;C:\WINDOWS\SYSTEM32;BackDoor.Tdss.105;Deleted.;
UACkdfdmupvbhghlhw.dll;C:\WINDOWS\SYSTEM32;Trojan.Packed.365;;
UACqabyqvwwvgmccin.dll;C:\WINDOWS\SYSTEM32;BackDoor.Tdss.49;Deleted.;
UACwhuqvagpsaireqg.dll;C:\WINDOWS\SYSTEM32;Trojan.Packed.365;;
protect.dll;C:\WINDOWS\SYSTEM32\CONFIG\systemprofile;Trojan.Alupko.42;Deleted.;
msb.dll;C:\WINDOWS\Temp;Trojan.Alupko.42;Deleted.;
UACd6b8.tmp;C:\WINDOWS\Temp;Trojan.Packed.365;;



Thanks again.

#8 Budapest

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Posted 05 June 2009 - 05:03 PM

Now try running the Malwarebytes scan.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 mchan77

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Posted 05 June 2009 - 05:40 PM

I can't run malwarebytes because it requires an internet connection to load into the computer. It just gives a can't connect type error.

Edited by mchan77, 05 June 2009 - 06:15 PM.


#10 Budapest

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Posted 05 June 2009 - 06:46 PM

http://malwarebytes.gt500.org/mbam-setup.exe
http://malwarebytes.gt500.org/mbam-rules.exe

Download these two files and copy them to the problem computer.

The first file will install Malwarebytes and the second will update the definitions. Then run a quick scan.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 mchan77

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Posted 05 June 2009 - 07:54 PM

okay... I've tried and tried. Here is the current problem.

I ran Dr.Web again per the instructions above. It found 3 uncurable files. When I go to select all, cure, move. It selects the files with a green dot, then does nothing. When I go to 'x' out, it says 'the list of detected threats contains objects to which no actions were applied. It is recommended to neutralize them before closing te application'

I've tried to give it commands to do something, but nothing shows up in the action column.

Also, I've save the two malwarebytes files to a jumpdrive and have moved them over to the desktop. When I try to install the program, I get the hourglass for about a second or so, then nothing happens. Any thoughts on this one?

Thanks,

Mike

Edited by mchan77, 05 June 2009 - 07:56 PM.


#12 Budapest

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Posted 06 June 2009 - 12:50 AM

Rename the file mbam-setup.exe to something else such as abcde.bat. Then try it. You might need to do the same for the other file.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 mchan77

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Posted 06 June 2009 - 02:15 AM

thanks for the input, I will try that, however, I was able to get the program installed.

What I did was I created a new admin user account and that account was able to get on the web with IE. I then used that account to download firefox. I was also able to install malwarebytes, but I could not get the program to run, even in safe mode. It would do the same thing, just put up the hourglass like it's doing something, but nothing would happen after that. Adaware and Dr.Web continues to find the trojans but can not move or delete it. I also tried the rename feature on Dr.Web. So far, nothing has helped.

#14 Budapest

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Posted 06 June 2009 - 04:51 PM

Try renaming this file:

C:\Programs\Malwarebytes Anti-Malware\mbam.exe

Then double-click the file and see if it runs.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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