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Browser redirects, AVG disappeared, malwarebytes,hijackthis, spybot, etc won't run without rename. I am sooo stuck!


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#1 keeked

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Posted 01 June 2009 - 02:06 PM

Never leave your kid (18) home alone for a week with your computer!
I got home last night and my kid says Windows XP (SP3) won't load, true Windows does not load. I start in safe mode thinking a driver is messed up cuz that happened before, unplugged my bluetooth dongle and restarted, Windows loads! T
hings are looking up but not for long. Google searches lead to weird shopping sites. UH-OH!! Malwarebytes won't run, AVG won't run, I tried to update it and it disappeared! Spybot doesn't run, Hijackthis won't run. Can't access any help sites with IE. I thought I better backup some stuff to DVDs, Ashampoo can't find my drives. I tried to look in the program files but this came up (not exactly but you get the idea):
windows cannot find Recyclers\s-4-1-58-10000104370100024548-0100016926-2568.com

Hmm, I got online with my pocket PC and downloaded updated Malwarebytes and Spybot SD copied them to desktop installed them but they don't run (of course). I read a few sites (on PPC) about renaming and tried it YES!! Malwarebytes runs and finds like 18 bad, bad things (ALL KINDS OF TROJANS) and removes(?) them, I saved the log. Renamed Hijack this and it RUNS! I saved the log.

Malwarebytes does not appeared to have helped much. I was able to get to AVG's site using Firefox and download the latest but installation fails.

At this point I am so frustrated and ready to bean the teenager that I could scream. So anyone want to help me? With the computer, the kid, well let's just say my house is going to be really clean.

Thanks!

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#2 boopme

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Posted 01 June 2009 - 03:28 PM

Please post the Makwarebytes log. Try in the MBAM folder to rename the .exe to keek.exe or something..

Also try to run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Edited by boopme, 01 June 2009 - 03:29 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 keeked

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Posted 01 June 2009 - 07:11 PM

Thank you for helping me it is much appreciated.

Here is the original Malwarebytes Log with the trojans and stuff:


Malwarebytes' Anti-Malware 1.37
Database version: 2182
Windows 5.1.2600 Service Pack 3

6/1/2009 10:05:00 AM
mbam-log-2009-06-01 (10-05-00).txt

Scan type: Full Scan (C:\|)
Objects scanned: 215021
Time elapsed: 29 minute(s), 44 second(s)

Memory Processes Infected: 2
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 8

Memory Processes Infected:
C:\WINDOWS\Temp\tempo-3288875.tmp (Trojan.DNSChanger) -> Unloaded process successfully.
C:\WINDOWS\Temp\tempo-3319843.tmp (Trojan.DNSChanger) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{df058c45-cd18-453e-8745-5a77f60722ab} (Adware.Gdown) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{b5a33c35-7298-4d15-8753-a2e851e2eab3} (Adware.Gdown) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f0d2b812-752d-4af1-a2fb-968c4d8446db} (Adware.Gdown) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{e856b973-45fd-4559-8f82-eab539144667} (Adware.Gdown) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.231,85.255.112.98 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{404af488-e01b-4c1d-8784-1c8980e08f1a}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.231,85.255.112.98 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.231,85.255.112.98 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{404af488-e01b-4c1d-8784-1c8980e08f1a}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.231,85.255.112.98 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\I386\GTDownDE_87.ocx (Adware.Gdown) -> Quarantined and deleted successfully.
c:\WINDOWS\SYSTEM32\GTDownDE_87.ocx (Adware.Gdown) -> Quarantined and deleted successfully.
C:\autorun.inf (Trojan.Agent) -> Quarantined and deleted successfully.
c:\RECYCLER\S-5-8-37-100015158-100001095-100023322-9378.com (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\WINDOWS\Temp\tempo-3288875.tmp (Trojan.DNSChanger) -> Delete on reboot.
c:\WINDOWS\Temp\tempo-3319843.tmp (Trojan.DNSChanger) -> Quarantined and deleted successfully.
c:\WINDOWS\Temp\tempo-8722375.tmp (Trojan.DNSChanger) -> Quarantined and deleted successfully.


Here is the most recent run which detected nothing:

Malwarebytes' Anti-Malware 1.37
Database version: 2209
Windows 5.1.2600 Service Pack 3

6/1/2009 3:17:50 PM
mbam-log-2009-06-01 (15-17-50).txt

Scan type: Full Scan (C:\|)
Objects scanned: 222959
Time elapsed: 27 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Unfortunately I am unable to run Superantispyware. The "...has encountered a problem, wanna tell Microsoft?" box pops up so I guess that's not going to work.

#4 boopme

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Posted 01 June 2009 - 07:44 PM

Are you getting that error running SAS in in safe mode?

Maybe you can run this. You should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 keeked

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Posted 01 June 2009 - 08:12 PM

Sorry, I guess I should have said the error report thing comes up when I try to install and update the file downloaded to my desktop, ya know, when I click on the icon.

I'm doing the Dr web cure it thing in a minute, this is getting a little worse as after the last time I posted I closed the browser and then everything just kind of froze except for the mouse which would still scurry around but nothing would respond to it. For a long time. Only a restart brought it back to life. And that was done by pushing in the power button, which I know is not good and I'd rather not do it again.

Thanks again...

#6 boopme

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Posted 01 June 2009 - 08:38 PM

Ok, well Hopefully Safe mode will help us clear out some things.. You can try SAS again after DrWeb. You did run ATF tho?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 keeked

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Posted 01 June 2009 - 11:38 PM

Hey again! So I was able to run Dr.web cure it in safe mode and here is the log:

FairUseWizardUpdate.exe;C:\Program Files\FairUse Wizard 2;Adware.Rabio;Incurable.Moved.;
3286531.tmp;C:\WINDOWS\Temp;BackDoor.Tdss.119;Deleted.;
8720328.tmp;C:\WINDOWS\Temp;BackDoor.Tdss.119;Deleted.;

Unfortunately I missed this step:

In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.

when I was distracted by an unfortunate incident involving actual fire. (why yes, I am cursed). No worries it was a small kitchen accident that just ended up being messy and smelly.

I also ran ATF but I don't think it worked tho, because when I logged in here a minute ago my user name and password were already in the boxes. I also tried a google search in IE and I'm still redirected. Still no luck with SAS either.

So while I sleep I'm going to run Drwebcureit properly, and hopefully overnight little computer wizardly elves or gnomes will magically come and fix everything. Ya right...

Thank you for your help!

#8 keeked

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Posted 02 June 2009 - 10:13 AM

So... No knowledgeable gnomes for me. Another Drwebcureit scan detected nothing and things are much the same but I haven't looked at everything yet this morning. I believe I can run Hijackthis with a rename if that helps.

#9 boopme

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Posted 02 June 2009 - 10:38 AM

Hi, I am concerned for the TDDS detection and want to run SDFix..
I also want to post this advise on the effect of this backdoor malware..

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.




Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 keeked

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Posted 02 June 2009 - 12:23 PM

OOOHHH CRAP!
I kind of thought this might be the case, I think I'm going to go for the reformat since my husband is technology resistant and will forever ban computers from the house if I can't clear this up.

I guess it's time to put on the big girl panties and psych myself up for this. I did a reformat on a windows 98 system years ago but this is a Dell dimension from 2005 so I assume things will be different.

I called the bank and so far things are alright but... We have CCleaner that runs at startup and save no other info on the computer. WE haven't accessed any banking or credit card sites since before the trip so hopefully, things will not be compromised.

I'm going to run Belarc (maybe) and then try to figure how to save stuff without burning to disks cuz that's not working. I guess I also need to round up every flash memory piece I can find. UGH!

Thanks for the help I really do appreciate it so much!

Anymore advice before I terminate my lifeline to the outside world? (I know so dramatic)

#11 boopme

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Posted 02 June 2009 - 12:29 PM

Not an unwise decision to make. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

The best proceedure is a low level format. This completely wipes the drive. Then reinstall the OS.
Use the free version of Active@ KillDisk.
Or Darik's Boot And Nuke

The best sources of Information on this are
Reformatting Windows XP
Michael Stevens Tech

Of course also feel free to ask anything on this in the XP forum. They'd be glad to help.
==============================
2 guidelines/rules when backing up

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe's, .scr, .com, .pif etc... as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.


i saw 2 GB flash drives at micro center for $7.. you 're welcomeand pretty funny :thumbsup:

Edited by boopme, 02 June 2009 - 12:30 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 keeked

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Posted 02 June 2009 - 05:02 PM

$7.00!!!! What a steal... Unfortunately (there's that awful word again) the only store within 40 miles of here that has anything computer related is Walmart. I am doomed.

Thanks for the information especially about the .exe files because there are a few that I would probably backup cuz that's how I am, I don't want to lose some program that I found years ago but never use now but might someday.

I'll hop over to the XP forums to get this done, I just keep asking myself what's important and what did I spend money on. That and a stream of bad, nasty words just keeps running through my head.

I hope that someday I'll be able to make a helpful contribution to this site, I hate just being , ya know, a user. So off I go, very much grateful for the help. If you never hear from me again you'll know things went poorly.

#13 boopme

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Posted 02 June 2009 - 10:47 PM

You're welcome :thumbsup: .. If you back the items like that that you may want later . I'd suggest you do them separately or all on one separate drive. So you can scan them individually.

Here's another instructional link you may find helpful
http://www.winsupersite.com/showcase/windowsxp_sg_clean.asp

It may help you to install The Belarc Advisor builds a detailed profile of your installed software and hardware, missing Microsoft hotfixes, anti-virus status, CIS (Center for Internet Security) benchmarks, and displays the results in your Web browser. All of your PC profile information is kept private on your PC and is not sent to any web server.
http://www.belarc.com/free_download.html
Print the resulting pages

I hope your brain soon has new fun words :flowers:

Edited by boopme, 02 June 2009 - 11:13 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 keeked

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Posted 03 June 2009 - 11:22 AM

HI,
I did try to run Belarc but no luck, (not surprising, completely frustrating) I do have the print out of one I ran a year ago but I've since put in a new DVD drive, I have the software tho. I can't think of anything else which is why I need Belarc, ARGGGH!

I saved the winsupersite on my pocket pc. I realized that I will be without internet access throughout this ordeal, I'm think I'm suffering from anxiety. I've done this before I shouldn't be such a baby.

I've really need to get it done but I have much more important and exciting things to do. Like umm, cleaning the bathroom. I know I'm stalling. I can't help it. It's like getting ready to skydive the first time (no I haven't but my brother has) I just need to take the leap. And now I'm just getting my guts up.

Okay! Okay! I'm going!

#15 boopme

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Posted 03 June 2009 - 01:04 PM

Ok .listen to me ! The BC nursery is closed . :thumbsup: .you have to do this.. Not as hard as it seems.. You even get a free pass to the BC swimming pool on the 4 th floor :flowers:

Perhaps you can use this alternative to belarc.... WinAudit. WinAudit is easy to use, no special knowledge is required to use the programme. It is a self-contained single file that needs no installation or configuration. It can be run from a floppy disk or USB stick. Simply download the programme and double click on it. User interface translations have been kindly contributed by several people, if possible WinAudit will automatically start in your language.



{fixed link}

Edited by boopme, 06 June 2009 - 08:27 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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