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Trojans Trojans!! Please Assist ASAP


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#1 Blue Moom

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Posted 01 June 2009 - 10:33 AM

I keeping getting Trojan detections from AVG on my computer but even when I remove them, it's like they still come back. The two most recent ones from today are Trojan horse PSW.Generic7 and Trojan horse SHeur2.AIWJ. The generic7 one says it can't be removed because it is being used by another program. There is another item I noticed on my HJT log that I don't believe should be there but I have not tried to remove it; antivaresys.com
Also today I got sent to a phony ebay link when I tried to long into my account. I contacted ebay about this issue but don't know if it is related to the viruses.
Please help as soon as possible because I need to know it is safe to access my bank account online.
I can upload a HJT log upon request.

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#2 boopme

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Posted 01 June 2009 - 11:00 AM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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