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Redirect issues, Shuts down Virus Protection, other issues.


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12 replies to this topic

#1 spagtscully

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Posted 31 May 2009 - 06:34 PM

I am going insane :thumbup2: with the issues on my computer right now. If I use a search engine, any links I click on redirect me to random virus scans and other pages that have nothing to do with the original link. Whatever has taken hold of my computer also makes my Norton 360 freeze, shutdown, and not work correctly. Scanning with anti-malware is nearly impossible. I've changed the file name to get them to run, and then only in safe mode will they somewhat work. Whenever I try to download new programs to help, it leads me to a blank page. I can't even get to windows update because it is blocked and just leads me to a search engine. I would appreciate any help that you can give me. Attached is the logs requested in the before you post message and the hijackthis log.



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:32:52 PM, on 5/31/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\bgsvcgen.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Webshots\webshots.scr
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Malwarebytes' Anti-Malware\retry.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Trend Micro\HijackThis\Administrator.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: IE7Pro - {00011268-E188-40DF-A514-835FCD78B1BF} - C:\Program Files\IEPro\iepro.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.0.0.135\IPSBHO.DLL
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: TGTSoft Explorer Toolbar Changer - {C333CF63-767F-4831-94AC-E683D962C63C} - C:\Program Files\TGTSoft\StyleXP\TGT_BHO.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" resetprofile
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [WUAppSetup] C:\Program Files\Common Files\logishrd\WUApp32.exe -v 0x046d -p 0x08b2 -f video -m logitech -d 10.5.1.2023 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [WUAppSetup] C:\Program Files\Common Files\logishrd\WUApp32.exe -v 0x046d -p 0x08b2 -f video -m logitech -d 10.5.1.2023 (User 'Default user')
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: IE7Pro Grab and Drag - {000002a3-84fe-43f1-b958-f2c3ca804f1a} - C:\Program Files\IEPro\iepro.dll
O9 - Extra 'Tools' menuitem: IE7Pro Grab and Drag - {000002a3-84fe-43f1-b958-f2c3ca804f1a} - C:\Program Files\IEPro\iepro.dll
O9 - Extra button: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll
O9 - Extra 'Tools' menuitem: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\securenet.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\securenet.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\securenet.dll
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownlo.../sysreqlab3.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownlo...sreqlab_nvd.cab
O16 - DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} (PogoWebLauncher Control) - http://www.pogo.com/cdl/launcher/PogoWebLa...erInstaller.CAB
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1224363413031
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} (ContactExtractor Class) - http://www.facebook.com/controls/contactx.dll
O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/DriverDownlo...iaSmartScan.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-09.sun.com/s/ESD7/JSCDL/jdk...ows-i586-jc.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7511F6C9-A324-467D-BE01-A3AF200C57D4}: NameServer = 85.255.112.70,85.255.112.127
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.70,85.255.112.127
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.70,85.255.112.127
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.70,85.255.112.127
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Inkjet Printer/Scanner Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: Performance Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe (file missing)
O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe

--
End of file - 10700 bytes

Attached Files



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#2 Farbar

Farbar

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Posted 01 June 2009 - 09:43 AM

Hi spagtscully,

Welcome to BC HijackThis forum. I am farbar. I am going to assist you with your problem.

Please refrain from making any changes to your system (updating Windows, installing applications, removing files, etc.) from now on as it might prolong handling your log and make the job for both of us more difficult.

Your log(s) show that you are using so called peer-to-peer or file-sharing programs. These programs allow to share files between users as the name(s) suggest. In today's world the cyber crime has come to an enormous dimension and any means is used to infect personal computers to make use of their stored data or machine power for further propagation of the malware files. A popular means is the use of file-sharing tools as a tremendous amount of prospective victims can be reached through it.

It is therefore possible to be infected by downloading manipulated files via peer-to-peer tools and thus suggested to be used with intense care. Some further readings on this subject, along the included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."


Removal Instructions

You computer is infected with at least a trojan DNS-Changer.
  • Empty all p2p download folders. They might contain infected files. Please avoid using these p2p applications until the system is clean. Using these applications at this stage might lead to reinfection or infecting other users.


  • Download ComboFix from one of these locations:Link 1
    Link 2
    Link 3

    * IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Information on A/V control HERE)
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


#3 spagtscully

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Posted 01 June 2009 - 08:12 PM

I can uninstall the Peer to Peer programs when we are done right? I did not even know those were on there. Found out my niece installed them on here. :thumbup2: She's not touching my computer again! There was nothing in the folders she had set up for the downloads...at least not that I could tell.

Anyway sorry. Here is the log from Combo fix.

And thank you sooo much for your help. :)

Attached Files

  • Attached File  log.txt   43.83KB   13 downloads


#4 Farbar

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Posted 01 June 2009 - 08:56 PM

Well done :thumbup2:

Of course you can uninstall p2p program(s).

Go to start > Run copy/paste the following line in the run box and click OK.

cmd /c dir /a /s "c:\proquota.exe" >log.txt&log.txt&del log.txt

A command window opens. Wait until a log.txt file opens. Please post the content to your reply.

#5 spagtscully

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Posted 01 June 2009 - 09:21 PM

Thank you! thought I was stuck with those programs. Let me know the soonest I can uninstall them. :thumbup2:

Here's the log:

Volume in drive C is Atlantis
Volume Serial Number is F4E5-8872

Directory of c:\WINDOWS\$NtServicePackUninstall$

08/04/2004 01:56 AM 50,176 proquota.exe
1 File(s) 50,176 bytes

Directory of c:\WINDOWS\ServicePackFiles\i386

04/13/2008 06:12 PM 50,176 proquota.exe
1 File(s) 50,176 bytes

Total Files Listed:
2 File(s) 100,352 bytes
0 Dir(s) 87,819,952,128 bytes free

Edited by spagtscully, 01 June 2009 - 09:22 PM.


#6 Farbar

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Posted 02 June 2009 - 02:59 AM

Let me know the soonest I can uninstall them.

How about right now? :thumbup2:
  • You may go to Add/Remove programs in Control Panel and uninstall BitTorrent and LimeWire.

  • Close any open browsers.

    Open notepad (start > All Programs > Accessories > Notepad) and copy/paste the text in the code box below into it:

    RegLock::
    [HKEY_USERS\S-1-5-21-220523388-725345543-839522115-500\Software\Microsoft\Internet Explorer\User Preferences]
    FCopy::
    c:\WINDOWS\ServicePackFiles\i386\proquota.exe | c:\windows\system32\proquota.exe
    DDS::
    BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
    EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File

    Save this as CFScript.txt, in the same location as ComboFix.exe


    Posted Image

    Referring to the picture above, drag CFScript into ComboFix.exe

    When finished, it shall produce a log for you ( "C:\ComboFix.txt"). Please copy and paste the log to your reply.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall


  • Open your Malwarebytes' Anti-Malware, first update it, run a "quick scan", let reboot if needed and copy/paste the log to your reply.

    Note: The logs are saved by default under the Logs tab. If the log did not automatically open you can obtain the latest log from there.


#7 spagtscully

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Posted 02 June 2009 - 09:56 AM

Ok, uninstalled both programs. I also uninstalled something called DNA cause it said it was a part of bittorrent.

What's weird is that bitorrent and DNA both removed from the add/remove programs but I didn't get an uninstall complete screen like I did Limewire.

On another note, my Norton 360 toolbar is now a grey block on IE8. It was up and running before we started the fix. Is this just another issue with the Trojan?

Thank you!

Ok combo fix log attached and malware bytes log here:

Malwarebytes' Anti-Malware 1.37
Database version: 2182
Windows 5.1.2600 Service Pack 3

6/2/2009 8:51:18 AM
mbam-log-2009-06-02 (08-51-18).txt

Scan type: Quick Scan
Objects scanned: 87475
Time elapsed: 2 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Attached Files


Edited by spagtscully, 02 June 2009 - 11:34 AM.


#8 Farbar

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Posted 02 June 2009 - 01:29 PM

We are almost there. :thumbup2:
  • Please open HiJackThis and choose do a system scan only. Check the boxes next to ONLY the entries listed below (if present):

    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

    Now close all windows other than HiJackThis, including browsers, so that nothing other than HijackThis is open, then click Fix Checked. A box will pop up asking you if you wish to fix the selected items. Please choose YES. Once it has fixed them, please exit/close HijackThis.

    Note: The startup entry pointing at ALCMTR.EXE is an "Sypware" entry related to Realtek used silently to monitor one's actions. It is not a sinister one and you can remove the start up entry without affecting the function of Realtek software. We have just removed the start up entry but not the file itself. Notice that you should not remove the file itself because it is needed for the subsequent updating of the software.

  • Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
    • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
    • Look for "Java SE Runtime Environment (JRE)" JRE 6 Update 14.
    • Click the Download button to the right.
    • Select your Platform: "Windows".
    • Select your Language: "Multi-language".
    • Read the License Agreement, and then check the box that says: "Accept License Agreement".
    • Click Continue and the page will refresh.
    • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
    • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
    • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
    • Repeat as many times as necessary to remove each Java versions.
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on jre-6u13-windows-i586-p.exe to install the newest version.
    -- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
    -- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
    -- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


    Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

  • Please copy and paste a fresh Hijackthis log to your reply for a final review. Also tell me how is your computer running.


#9 spagtscully

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Posted 02 June 2009 - 03:51 PM

Well, I'm not being redirected whenever I search any more. That's a definate plus. :) And Norton 360 is no longer getting randomly shut down. :thumbup2:

However, in IE my Norton toolbar is a grey box. It's not showing up no matter how many times I disable then reenable it.

I ran a Hijackthis scan several times but didn't find that particular entry. Did I miss it somehow?

Sheer curiositiy...what is this? O10 - Unknown file in Winsock LSP: c:\windows\system32\securenet.dll

Here's the most recent log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:44:27 PM, on 6/2/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\bgsvcgen.exe
C:\Program Files\Webshots\webshots.scr
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
C:\Program Files\MySpace\IM\MySpaceIM.exe
C:\Program Files\MySpace\IM\MySpaceIM.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" resetprofile
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [WUAppSetup] C:\Program Files\Common Files\logishrd\WUApp32.exe -v 0x046d -p 0x08b2 -f video -m logitech -d 10.5.1.2023 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [WUAppSetup] C:\Program Files\Common Files\logishrd\WUApp32.exe -v 0x046d -p 0x08b2 -f video -m logitech -d 10.5.1.2023 (User 'Default user')
O4 - S-1-5-18 Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe (User 'Default user')
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: IE7Pro Grab and Drag - {000002a3-84fe-43f1-b958-f2c3ca804f1a} - C:\Program Files\IEPro\iepro.dll
O9 - Extra 'Tools' menuitem: IE7Pro Grab and Drag - {000002a3-84fe-43f1-b958-f2c3ca804f1a} - C:\Program Files\IEPro\iepro.dll
O9 - Extra button: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll
O9 - Extra 'Tools' menuitem: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - Cmdmapping - (no file) (HKCU)
O10 - Unknown file in Winsock LSP: c:\windows\system32\securenet.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\securenet.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\securenet.dll
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownlo.../sysreqlab3.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownlo...sreqlab_nvd.cab
O16 - DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} (PogoWebLauncher Control) - http://www.pogo.com/cdl/launcher/PogoWebLa...erInstaller.CAB
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1224363413031
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} (ContactExtractor Class) - http://www.facebook.com/controls/contactx.dll
O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/DriverDownlo...iaSmartScan.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Inkjet Printer/Scanner Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: Performance Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe (file missing)
O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe

--
End of file - 9115 bytes

Edited by spagtscully, 02 June 2009 - 03:52 PM.


#10 Farbar

Farbar

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Posted 02 June 2009 - 04:24 PM

Well, I'm not being redirected whenever I search any more. That's a definate plus. thumbup2.gif And Norton 360 is no longer getting randomly shut down.

Great.

However, in IE my Norton toolbar is a grey box. It's not showing up no matter how many times I disable then reenable it.

I ran a Hijackthis scan several times but didn't find that particular entry. Did I miss it somehow?

This is the HJT entry: O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll

Perhaps a corrupted or broken registry. A Norton repair install might help. Or removing Norton with Norton Removal Tool and reinstalling it again.

Sheer curiositiy...what is this? O10 - Unknown file in Winsock LSP: c:\windows\system32\securenet.dll

Part of Hide My IP 2009, I didn't find it on the list of programs. but it has a (broken?) service too:

S4 SecureSrv;SecureSrv;c:\program files\Hide My IP 2009\SecureSrv.exe --> c:\program files\Hide My IP 2009\SecureSrv.exe [?]


Everything looks good.

Go to start > run and copy and paste or type next command in the field then hit enter:

ComboFix /u

Note: There's a space between Combofix and /

This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.

It makes a clean Restore Point and clears all the old restore points in order to prevent possible reinfection from an old one through system restore.

The first reboot might be a little slow, the next one will be faster.

Optional Recommendations:
  • I recommend using Site Advisor for safe surfing. It is a free extension both for Internet Explorer and Firefox. When you search a site it gives you an indication of how safe a site is.

  • Install Javacoolsİ SpywareBlaster
    SpywareBlaster will added a large list of programs and sites into your Internet Explorer and Firefox settings and that will protect you from running and downloading known malicious programs. What you need is updating it once in 2-3 weeks and enabling the restriction. You can find more information and a download link.
    After each update click on Protection Status in the left pane. Then click on Enable All Protection (bottom left of the right pane).
  • The rule of thumb: One AntiVirus with real-time protection, one firewall (other than Windows firewall) and one antispyware with real-time protection. Any additional anti-malware shouldn't be running. You might have two or three antispyware but they should not be running at the same time and should be set not to start with Windows.
Do you have any question before closing the topic? :thumbup2:

#11 Farbar

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Posted 02 June 2009 - 04:37 PM

I wanted to add an important note to my post.

I don't know if you still use Hide My IP or not, if not don't use Hijackthis to fix/remove the entry related to Hide My IP 2009 or you break your internet connection:

O10 - Unknown file in Winsock LSP: c:\windows\system32\securenet.dll

Edited by farbar, 02 June 2009 - 04:38 PM.


#12 spagtscully

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Posted 02 June 2009 - 07:12 PM

Nope. No more questions. Thank you soooo much for all your help!!! :thumbup2: :) :) :cool:

#13 Farbar

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Posted 03 June 2009 - 04:01 AM

You are most welcome, glad I could help. :thumbup2:

This thread will now be closed.

If you need this topic reopened, please send me a PM and I will reopen it for you. Include the address of this thread in your request.

If you should have a new issue, please start a new topic.




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