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Unable to see desktop icons and taskbar


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#1 blipp

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Posted 31 May 2009 - 10:33 AM

Whenever I start up my computer after I log onto my account no icons or task bar shows up, and the only thing I can see is my custom background. This all started to happen after i caught the System Security version 4.51 virus. at first the Virus kept asking me to purchase system security version 4.51 because i was infected with 38 different types of worms, malware, spywear, trojans etc. However, whenever i tried to run my virus scan (I have AVG) it would say the file can't be executed because the file was infected. The same exact thing would happen if I tried to open a number of other files and programs, like control panel. Because of that I couldn't simply delete the virus. I then rebooted my computer and started up in safe mode and deleted the virus. After that i restarted the computer and logged in normally, but i couldn't see any icons or the task bar. so I then repaired and reinstalled the OS, and i still had the exact same problem. I tried to find the "explorer.exe" file and delete it but it wasn't there. I've been using task manager to start new processes. Also, i can't run AVG scans now because it's telling me to reinstall it, but i don't have the product key. So can somebody please help?

Edited by blipp, 31 May 2009 - 10:34 AM.


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#2 garmanma

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Posted 31 May 2009 - 10:59 AM

I tried to find the "explorer.exe" file and delete it but it wasn't there


explorer.exe is your Desktop
Open Task Manager and in Applications, start a new task. Type explorer.exe and OK
What happens?

Edited by garmanma, 31 May 2009 - 11:00 AM.

Mark
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why won't my laptop work?

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#3 blipp

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Posted 31 May 2009 - 11:08 AM

it says windows can't find the explorer.exe file.

#4 garmanma

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Posted 01 June 2009 - 04:54 PM

You really need a fresh installation
SFC.exe might work
http://www.bleepingcomputer.com/forums/t/43051/how-to-use-sfcexe-to-repair-system-files/

You can use this application to get the product key off the computer
Magical Jelly Bean Keyfinder v2.0.1
http://magicaljellybean.com/keyfinder/
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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