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System Security 2009: can't run any application and now stuck. Please help.


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#1 LiquidLost

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Posted 30 May 2009 - 07:24 PM

Hello and thanks for reading this post.

I am attempting to fix my girlfriend's computer which is infected with System Security 2009. The malware (I think it is malware) launches immediately on startup. It presents a fake virus scan resulting in fake results of multiple viruses, malware, and spybots. After the results are shown SS2009 asks for credit card information as payment to cleanup the system. My girlfriend made the mistake of clicking the "Red X" closure button instead of turning her computer off. I think this interaction may have created more problems. She is running ETrust Antivirus.

I have unsuccessfully tried the following:

1) Boot in safe mode using F8
2) Open the command line prompt (when opened the command line appears and then disappears
3) Launch taskmanager (when launched the task manager opens for two seconds and closes)
4) Attempted to run MSCONFIG by way of Start>Run>MSCONFIG
5)Launch MBAM as is, renamed as .scr, renamed as .prt, renamed as silly.exe, renamed as silly.prt, renamed as silly.scr, from a flash drive, from a cdrom, from the desktop. (when launched it flashes open for less than a second and disappears)
6) Searched for system security files as found in other forums. The search feature in windows explorer is crippled.

Any ideas are greatly appreciated. I don't think I can even re-install here operating system with the computer in the state that it is.

Thank you

Ben :thumbsup:

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#2 rigel

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Posted 30 May 2009 - 08:44 PM

Hi Ben...


What version of Windows are you using?

Please download DrWeb-CureIt and save it to your desktop.

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

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