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Vista petulantly REFUSES to Update. code 80072EFD


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#1 DeathStalker

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Posted 30 May 2009 - 05:52 PM

I have a problem not unlike the person on the thread "Virus, firewall or registry problem blocking internet for windows update." The error, code 80072 EFD, says "unknown problem" but upon further research it says connection to the update site is being blocked by a firewall.

Background: This a friends computer. it's an acer aspire M5640 running Vista home premium 32 bit. It came with tons of crapware on it including The Norton Security Suite. I myself had nothing but problems with Norton 2008, but I run Ultimate 64, which Norton didn't support much last March (2008) when I got it, so I told him if he liked the Norton then I would give him my Security Suite as I wasn't using it and it had 2 legal activations left on it. Of course they just ran the free 90 days and then quit updating it when the trial period was over. I next hear from them about the computer when it can't connect to the internet and sometimes get to sites they weren't trying to go to. "Son' has discovered Limewire and is "sharing" music and movies. Also "Wife" saw a popup that she had a virus, click here to fix it, so she clicked. If there isnt' malware on this puppy, malware missed the best chance it will have in a while........

So I bring it home, plug it into my cable to see if it's updated (Step 1 in malware right?) and instantly have internet and find it can't update because it's "firewalled." I then find out it sometimes has a tendency to pick the website or search engine IT wants to pick not necessarily the one I typed in. First I uninstall Norton through Windows, run the Norton removal tool, and try updates again. Same error code. So I install the latest firefox and do the other malware removal steps, update Java (use JavaRa as well), update the flash player ect....... download and run Spybot, MalAware, delete all the Limewire crap I can find, get rid of the Internet Anti-virus crap, Win32AdloadR, video.exe and some stupid coupon downloader program (ie spyware), download and run Avast. I then proceed to get rid of as much of the crapware as I can that Acer put on the machine and do disk clean up and defrag. I then download and run SAS and do an HJT scan and it's time for my amateur malware specialist self to call in the pro's from Dover. So I do the malware thing HERE with a Unite ASAP pro, (in case anyone here wants to look at all 6 pages of the threads, it's easier than recounting all the steps for proof when I say "I have checked for Viruses and we think I am clean." ).

So Malware is pretty much ruled out. Norton may or may not be ruled out. I ran the Norton uninstaller 2 times and we still had to get rid of Norton remnant crap with ComboFix. The firewall and defender have been turned of, removed, reset, and re installed. Update has been updated, "fixed," and all that jazz using the windows update-fix-reset ulility.. Still no updates. I have tried any "solution" no matter how odd sounding I have found online or that has been suggested to no avail. If anyone has anything else to try, I am ready and willing to give it a whirl. Tonight if sacrificing a pure white unblemished lamb at midnight doesn't work, I have a voodoo witch doctor laid on to exorcise the computer. at 1:00................

Personally I think something in the registry is hosed up, but I can't imagine what it would be. I have even gone through the C drive file by file just looking for anything weird, (that was 22 straight well used hours....... NOT).

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#2 DeathStalker

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Posted 31 May 2009 - 03:57 PM

No clues? i'm desperate here lol.

#3 TSalarek

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Posted 14 June 2009 - 04:33 PM

O_O everything but the kitchen sink, man..wow.

Is it just the update site or is it random sites or all sites? Found references to a Zone Alarm conflict with the July 08 MS Updates, specifically:

"The newest Microsoft Security Update, KB951748 of yesterday, July 8, which specifically changes many settings and files to do with DNS lookups, has broken Look'n'Stop version 2.06 (and possibly all other 3rd party software firewalls - certainly ZoneAlarm is one and Agnitum another). Microsoft is aware of this issue and states that it is up to the third-party firewall developers to code a work-around for compatibility issues with the update."

Edited by TSalarek, 14 June 2009 - 04:34 PM.


#4 DeathStalker

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Posted 15 June 2009 - 04:20 AM

It's just the Microsoft Update site on both computers (lol it's two computers now, look at the Can't Install Microsoft Office 2007 thread on this site). Both can go to other pages on the MS site, just not the Update page. The computer I posted about originally had a trial version of Norton on it, but the current one doesn't, or at least he hasn't told me if it DID have a third party firewall in the past. Originally I was thinking along the same lines as you, that something in the Norton wasn't responding to the update, but if that were the case, given the popularity of Norton products, there would be more info on it. Also this latest computer is doing the same thing. I think I'll check the Norton forums anyways to see if I can find anything. Thanks for the tip.

#5 TSalarek

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Posted 16 June 2009 - 10:58 AM

Wierd..you know whats even wierder? My XP won't let me view the site either. I can get the updates on full auto, but not by manually going to the update site O_O. Haven't checked the Vista yet, but will soon.

MSKB:

http://windowshelp.microsoft.com/Windows/e...ba29271033.mspx Simple
http://support.microsoft.com/?kbid=836941 Advanced


Wether or not it was known to have Norton's installed, I would still run NRT on both. Also run McAfee's removal tool for their products.

Edited by TSalarek, 16 June 2009 - 11:08 AM.


#6 DeathStalker

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Posted 16 June 2009 - 12:15 PM

Already tried those two KB's and not only ran the NRT twice, but finally had to use Combofix to get rid of some remnants of Norton that were quite persistent.

#7 TSalarek

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Posted 19 June 2009 - 02:29 PM

That's Norton's for ya ;) I wish I could find it again, but I just read something about how Norton's and McAfee are on the verge of being declared PUP/PUA for just that reason.

I guess word's getting out 'cause Ijust saw a brand new in the store retail version of one of them (escapes me which) for $9.99 at WalMart. Big drop from 49.99 not too long ago :D


Don't know what to tell you about the updates except leave it on auto and roll back/hide the ones you don't want to keep. Maybe someone else will have a fix.

#8 DeathStalker

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Posted 19 June 2009 - 04:03 PM

LOL it doesn't matter what it's set on, it won't download anything.

Edited by DeathStalker, 19 June 2009 - 04:03 PM.


#9 TSalarek

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Posted 23 June 2009 - 11:26 AM

Even on full auto????? That almost sounds like a malware issue, though it could be hardware or WGA.

Anyone have any way of diagnosing this?

#10 DeathStalker

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Posted 24 June 2009 - 12:00 PM

I've been talking to a MS tech at a forum that keny111111 suggested and he has given me some registry entries to check. It's not my computer so I haven't had a chance to check them yet. I'll let you know how it turns out. Since I posted this, I found the problem on anohter computer.........




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