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Virus--Looks like TDSSserv.sys


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#1 XelaisPwn

XelaisPwn

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Posted 30 May 2009 - 03:43 PM

I have a virus that looks like TDSSserv.sys. It redirects google links, and doesn't let me run executables with certain names, primarily antivirus software. It has also disabled the internet on one user, and another user crashes as soon as you sign in. In addition to the DDS logs, I have a Malwarebytes log and a real HJT log, so if anyone needs to see those, let me know.

I'll tell you this much--I'm not using Norton anymore!

[codebox]
DDS (Ver_09-05-14.01) - NTFSx86
Run by Jake at 16:24:41.51 on Sat 05/30/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.356 [GMT -4:00]

AV: Norton AntiVirus *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Creative\Mixer\CTSVolFE.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Jake\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\WINDOWS\ehome\RMSysTry.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\ehome\RMSvc.exe
svchost.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\ZuneBusEnum.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\utorrent\uTorrent.exe
C:\Program Files\Steam\Steam.exe
c:\program files\steam\steamapps\kojipwns\garrysmod\hl2.exe
C:\Program Files\Steam\GameOverlayUI.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Documents and Settings\Alex\Desktop\VISUAL6PORTABLE\Vis_6_Port\Visual Basic 6 Portable.exe
C:\DOCUME~1\Jake\LOCALS~1\Temp\RarSFX0\autorun.exe
C:\Documents and Settings\Jake\Desktop\dds.scr

============== Pseudo HJT Report ===============

uURLSearchHooks: AOLSearchHook Class: {54eb34ea-e6be-4cfd-9f4f-c4a0c2eafa22} - c:\program files\aim search\AOLSearch.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: AOLSearchHook Class: {54eb34ea-e6be-4cfd-9f4f-c4a0c2eafa22} - c:\program files\aim search\AOLSearch.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google

toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [Steam] "c:\program files\steam\steam.exe" -silent
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
uRun: [Google Update] "c:\documents and settings\jake\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"
mRun: [XboxStat] "c:\program files\microsoft xbox 360 accessories\XboxStat.exe" silentrun
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [PHIME2002ASync] "c:\windows\system32\ime\tintlgnt\TINTSETP.EXE" /SYNC
mRun: [MSPY2002] "c:\windows\system32\ime\pintlgnt\ImScInst.exe" /SYNC
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [IMEKRMIG6.1] "c:\windows\ime\imkr6_1\IMEKRMIG.EXE"
mRun: [igfxtray] "c:\windows\system32\igfxtray.exe"
mRun: [igfxpers] "c:\windows\system32\igfxpers.exe"
mRun: [igfxhkcmd] "c:\windows\system32\hkcmd.exe"
mRun: [ehTray] "c:\windows\ehome\ehtray.exe"
mRun: [CTSVolFE] "c:\program files\creative\mixer\CTSVolFE.exe" /r
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\jake\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\extend~1.lnk - c:\windows\ehome\RMSysTry.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1230707525093
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1230707513609
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://javadl.sun.com/webapps/download/AutoDL?BundleId=26688
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SSODL: Cerexsel - {BE466C2A-AB4D-4198-973A-A01CC4150531} - c:\windows\system32\cpyipbin.dll
LSA: Authentication Packages = msv1_0 nwprovau

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jake\applic~1\mozilla\firefox\profiles\ca97fo73.default\
FF - plugin: c:\documents and settings\all users\application data\nexonus\ngm\npNxGameUS.dll
FF - plugin: c:\documents and settings\jake\local settings\application data\google\update\1.2.145.5\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2009-5-27 28544]
R1 vcdrom;Virtual CD-ROM Device Driver;c:\windows\system32\VCdRom.sys [2001-12-19 8576]
R2 IntuitUpdateService;Intuit Update Service;c:\program files\common files\intuit\update service\IntuitUpdateService.exe [2008-12-9 13088]
R3 m4cxw2k3;NDIS5.1 Miniport Driver for D-Link PCI Express Ethernet Controller;c:\windows\system32\drivers\m4cxw2k3.sys [2008-12-31 227584]
S0 txscya;txscya;c:\windows\system32\drivers\cldxx.sys --> c:\windows\system32\drivers\cldxx.sys [?]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;\??\c:\program files\common files\symantec shared\eengine\eraserutilrebootdrv.sys --> c:\program files\common

files\symantec shared\eengine\EraserUtilRebootDrv.sys [?]

=============== Created Last 30 ================

2009-05-29 23:41 <DIR> --d----- c:\program files\Wizards of the Coast
2009-05-29 13:48 109,701 a------- C:\Passport Form DS-64.pdf
2009-05-29 13:48 3,822 a------- C:\download.htm
2009-05-29 13:48 13,671 a------- C:\passportauthorizationletter.pdf
2009-05-29 13:40 40,158 a------- C:\Lost-Stolen Passport Check List - US Passport Now.pdf
2009-05-28 22:05 <DIR> --d----- c:\docume~1\jake\applic~1\Malwarebytes
2009-05-28 22:04 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-05-28 22:04 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-28 22:04 <DIR> --d----- c:\program files\Altsetup
2009-05-28 22:04 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-05-28 21:38 389,120 a------- c:\windows\system32\CF9132.exe
2009-05-28 21:36 389,120 a------- c:\windows\system32\CF8606.exe
2009-05-28 21:26 <DIR> --d----- c:\program files\CCleaner
2009-05-28 20:53 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-05-28 19:20 35,888 a----r-- c:\windows\system32\drivers\SymIM.sys
2009-05-28 17:02 <DIR> --d----- c:\documents and settings\all users\Symantec Temporary Files
2009-05-28 09:50 <DIR> --d----- c:\windows\LMI95.tmp
2009-05-27 21:30 28,544 a------- c:\windows\system32\drivers\pavboot.sys
2009-05-27 21:30 <DIR> --d----- c:\program files\Panda Security
2009-05-27 21:02 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-05-27 20:50 <DIR> --d----- c:\program files\Microsoft WSE
2009-05-27 20:11 92,563 a------- c:\windows\InstByVid.exe
2009-05-27 15:52 <DIR> --d----- c:\program files\No-IP
2009-05-26 20:31 139,016 a------- c:\windows\system32\PBShEx.dll
2009-05-26 20:30 <DIR> --d----- c:\program files\Paquet Builder
2009-05-26 20:03 <DIR> --d----- c:\program files\Inno Setup 5
2009-05-25 20:57 786 a------- c:\windows\system32\CD Label-N-Go!.ini
2009-05-25 20:56 1,228,854 a------- C:\Untitled.BMP
2009-05-25 19:14 67,208 a------- c:\windows\UnDeploy.exe
2009-05-25 00:47 557,056 a------- c:\windows\system32\WONshell.dll
2009-05-25 00:47 233,472 a------- c:\windows\system32\SNWValid.dll
2009-05-25 00:47 196,608 a------- c:\windows\system32\WONauth.dll
2009-05-25 00:47 11,113 a------- c:\windows\system32\SNWValid.hlp
2009-05-25 00:47 1,204,224 a------- c:\windows\system32\SierraNW.dll
2009-05-25 00:47 24,928 a------- c:\windows\system32\Sigres.exe
2009-05-25 00:47 <DIR> --d----- c:\program files\Sierra On-Line
2009-05-25 00:47 44,544 a------- c:\windows\system32\GIF89.DLL
2009-05-25 00:46 <DIR> --d----- C:\Sierra
2009-05-25 00:45 469 a------- c:\windows\SIERRA.INI
2009-05-22 16:33 177,664 -c------ c:\windows\system32\dllcache\wintrust.dll
2009-05-19 20:56 282,176 a------- c:\windows\system32\ae700main.dat
2009-05-15 23:15 952 a--sh--- c:\docume~1\alluse~1\applic~1\KGyGaAvL.sys
2009-05-15 23:15 88 ---shr-- c:\docume~1\alluse~1\applic~1\09D25D7350.sys
2009-05-15 22:45 <DIR> --d----- c:\program files\rpg2003
2009-05-15 16:46 56 ---shr-- c:\windows\system32\50735DD209.sys
2009-05-15 16:46 1,890 a--sh--- c:\windows\system32\KGyGaAvL.sys
2009-05-15 16:45 <DIR> --d----- c:\program files\common files\Enterbrain
2009-05-15 16:43 <DIR> --d----- c:\program files\Enterbrain
2009-05-15 16:43 <DIR> --d----- c:\program files\RPG Maker XP
2009-05-13 17:14 <DIR> --d----- c:\windows\system32\NtmsData
2009-05-13 10:26 <DIR> --d----- c:\program files\Norton AntiVirus
2009-05-13 09:39 <DIR> --d----- c:\windows\LMI1CB1.tmp
2009-05-09 00:23 <DIR> --d----- c:\windows\system32\Adobe
2009-05-08 17:01 <DIR> --d----- c:\program files\Square Soft, Inc
2009-05-08 16:51 140,800 a------- c:\windows\system32\tm20dec.ax
2009-05-08 16:45 <DIR> --d----- c:\program files\Final Fantasy VII
2009-05-08 14:58 <DIR> --d----- c:\program files\ePSXe
2009-05-06 22:03 <DIR> --d----- c:\program files\SimPe_0_73_44-QA
2009-05-03 17:52 <DIR> -cd-h--- c:\windows\ie8

==================== Find3M ====================

2009-05-30 10:03 34 ac------ c:\documents and settings\jake\jagex_runescape_preferences.dat
2009-05-30 08:21 14,159 a------- c:\windows\system32\urisures.dll
2009-04-26 01:15 98,304 a------- c:\windows\system32\CmdLineExt.dll
2009-04-22 00:20 14,311,680 a------- c:\windows\system32\xlive.dll
2009-04-22 00:20 13,642,496 a------- c:\windows\system32\xlivefnt.dll
2009-04-21 15:05 721,904 a------- c:\windows\system32\drivers\sptd.sys
2009-04-20 23:18 110,036 a------- c:\program files\INSTALL.LOG
2009-04-05 01:15 278,984 a------- c:\windows\system32\drivers\atksgt.sys
2009-04-05 01:15 25,416 a------- c:\windows\system32\drivers\lirsgt.sys
2009-04-01 20:24 0 a---h--- c:\windows\system32\drivers\Msft_Kernel_motmodem_01005.Wdf
2009-03-27 13:56 499,712 a------- c:\windows\system32\msvcp71.dll
2009-03-25 11:06 2,678 a------- c:\windows\java\packages\data\LZFD7B9V.DAT
2009-03-25 11:06 2,678 a------- c:\windows\java\packages\data\Z5R3DNJX.DAT
2009-03-25 11:06 2,678 a------- c:\windows\java\packages\data\4M5BJL3B.DAT
2009-03-25 11:06 2,678 a------- c:\windows\java\packages\data\HNNFBZ9R.DAT
2009-03-25 11:06 2,678 a------- c:\windows\java\packages\data\5R7TNPRL.DAT
2009-03-24 00:41 4,319,838 a------- c:\windows\digimon_ss.exe
2009-03-24 00:41 351,076 a------- c:\windows\digimon_ss.scr
2009-03-24 00:41 29,696 a------- c:\windows\mickey32.dll
2009-03-24 00:29 180,224 a------- c:\windows\UninstallWSST.exe
2009-03-24 00:29 28,672 a------- c:\windows\system32\ssconfig.exe
2009-03-23 22:33 551,784 a------- c:\windows\Fight Club.exe
2009-03-23 22:33 321,032 a------- c:\windows\Fight Club.scr
2009-03-21 10:06 171,251 a------- c:\windows\system32\iehuui32.dll
2009-03-20 18:25 41,808 a------- c:\windows\system32\xfcodec.dll
2009-03-08 04:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 04:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 04:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 04:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 04:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 04:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 04:31 34,816 a------- c:\windows\system32\imgutil.dll
2009-03-08 04:31 48,128 a------- c:\windows\system32\mshtmler.dll
2009-03-08 04:31 45,568 a------- c:\windows\system32\mshta.exe
2009-03-08 04:22 156,160 a------- c:\windows\system32\msls31.dll
2009-03-06 10:22 284,160 a------- c:\windows\system32\pdh.dll
2009-01-06 13:40 251 ac------ c:\program files\wt3d.ini
2003-11-19 17:19 20,656,128 a------- c:\program files\PersonalOrchestra.exe
2003-11-12 12:59 16,710 a------- c:\program files\readme.html
2003-10-27 20:36 5,951,488 a------- c:\program files\PersonalOrchestraRegistrationTool.exe
2001-11-05 08:30 165,376 a------- c:\program files\UNWISE.EXE
2006-05-03 06:06 163,328 ---shr-- c:\windows\system32\flvDX.dll
2007-02-21 07:47 31,232 ---shr-- c:\windows\system32\msfDX.dll
2008-03-16 09:30 216,064 ---shr-- c:\windows\system32\nbDX.dll

============= FINISH: 16:27:14.87 ===============
[/codebox]

EDIT: Forgot to mention, TDSSserv doesn't show up in the device manager, even when showing hidden devices.

Edited by XelaisPwn, 30 May 2009 - 03:48 PM.


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#2 XelaisPwn

XelaisPwn
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Posted 01 June 2009 - 04:28 PM

Please, I need help. I'm seeing people that have posted after me getting help already. If I did something wrong, the least you could do is let me know. I don't mean to sound rude or anything.

===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 02 June 2009 - 07:11 PM.


#3 fireman4it

fireman4it

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Posted 10 June 2009 - 07:06 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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