Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

winblusoft


  • Please log in to reply
5 replies to this topic

#1 XC1

XC1

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:54 AM

Posted 30 May 2009 - 03:21 PM

Hello I am new to this site but can anyone help? I have a desktop pc which is infected with winblusoft & is behaving much the same as other people have described.

I have tried starting in safe mode but it still takes control of the cursor & restarts after about 5 mins.
Also it will not let me connect to the internet or run many programs so i cant download a malware prog etc.

Panda was installed but this has been turned off by it.

any suggestions on how to remove this problem - thanks

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:54 AM

Posted 30 May 2009 - 11:36 PM

Hello Please run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



Next run SmitFraudFix by S!RiRun options 1 and 2. Then post that report in your next reply.
The report can be found at the root of the system drive, usually at C:\rapport.txt
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 XC1

XC1
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:54 AM

Posted 31 May 2009 - 05:41 PM

Thank you for your time and detailed guide boopme.
I cannot get my infected pc to connect to the internet. it is running xp home.

When I start it up either in safe mode or normal it just will not launch internet explorer.

I have downloaded malwarebytes on my laptop (this one) and tranfered it with a memory stick to my infected pc.
I had to use "my computer" and navigate to the removable drive, it is now on the desktop but when i click it - it will not run.,

after a few minutes in eithe safe or ordinary mode, the cursor drifts to the start menu & the pc shuts down.

thanks in advance for your advice.

Thank you for your time and detailed guide boopme.
I cannot get my infected pc to connect to the internet. it is running xp home.

When I start it up either in safe mode or normal it just will not launch internet explorer.

I have downloaded malwarebytes on my laptop (this one) and tranfered it with a memory stick to my infected pc.
I had to use "my computer" and navigate to the removable drive, it is now on the desktop but when i click it - it will not run.,

after a few minutes in eithe safe or ordinary mode, the cursor drifts to the start menu & the pc shuts down.

thanks in advance for your advice.

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:54 AM

Posted 31 May 2009 - 07:28 PM

If Malwarebytes installed but will not run navigate to this folder:

C:\Programs Files\Malwarebytes' AntiMalware

Rename all the .exe files in the MAlwarebytes' Anti-Malware folder and try to run it again.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 XC1

XC1
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:54 AM

Posted 08 June 2009 - 04:41 PM

Thanks for your help - I have now managed to install M.B with original filenames and it has a launch icon on the desktop, but it still will not run.

I did try renaming the .exe files by adding 99 to their names but it caused a runtime error and would stop.

So i reinstalled the M.B program from a cd this time. The program went through the installer process perfectly _- but when I click on the desktop icon
it fails to do anything and will not run. I would greatly appreciate your help. thanks.

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:54 AM

Posted 08 June 2009 - 09:16 PM

Let's try running DrWeb next. Perhaps it will remove some things and let MBAM run.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users