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Google ad virus?!


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3 replies to this topic

#1 sirneil89

sirneil89

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Posted 30 May 2009 - 08:56 AM

I contracted some kind of virus that redirectes google links to other ad sites. Ive tried PC tools spyware doctor and it found a few adware virus' but the problem still persists.

i downloaded malware bytes to try and fix the problem but i have no idea what to do next. do i click on the "remove" button at the end of the scan or will that delete important files for the computer to run? Please help.... Cheers.
I have also posted the hijackthis log after this malware report if that helps.

What do i need to do now?!

Malwarebytes' Anti-Malware 1.37
Database version: 2196
Windows 6.0.6000

30/05/2009 14:28:30
mbam-log-2009-05-30 (14-28-25).txt

Scan type: Full Scan (C:\|D:\|G:\|)
Objects scanned: 199186
Time elapsed: 54 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 9
Registry Data Items Infected: 9
Folders Infected: 3
Files Infected: 18

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{157bef24-1400-4e89-946a-f29f97d703d3} (Trojan.BHO) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{157bef24-1400-4e89-946a-f29f97d703d3} (Trojan.BHO) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{157bef24-1400-4e89-946a-f29f97d703d3} (Trojan.BHO) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\MalwareRemovalBot (Rogue.MalwareRemovalBot) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PluginVideo (Trojan.DNSChanger) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\PluginVideo (Trojan.DNSChanger) -> No action taken.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Search\searchassistant (Trojan.Zlob) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Search\searchassistant (Trojan.Zlob) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\search page (Trojan.Zlob) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\searchmigrateddefaulturl (Trojan.Zlob) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\searchurl (Trojan.Zlob) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\default_search_url (Trojan.Zlob) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\search page (Trojan.Zlob) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchUrl\w\ (Trojan.Zlob) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\searchurl (Trojan.Zlob) -> No action taken.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchUrl\w\(default) (Hijack.Search) -> Bad: (http://internetsearchservice.com/search?q=%s) Good: (http://www.google.com/) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchURL (Hijack.Search) -> Bad: (http://internetsearchservice.com) Good: (http://www.google.com/) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchURL (Hijack.Search) -> Bad: (http://internetsearchservice.com) Good: (http://www.google.com/) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Search\SearchAssistant (Hijack.Search) -> Bad: (http://internetsearchservice.com) Good: (http://www.google.com/) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Search\SearchAssistant (Hijack.Search) -> Bad: (http://internetsearchservice.com) Good: (http://www.google.com/) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\Search Page (Hijack.Search) -> Bad: (http://internetsearchservice.com) Good: (http://www.google.com/) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\SearchMigratedDefaultURL (Hijack.Search) -> Bad: (http://internetsearchservice.com/search?q={searchTerms}) Good: (http://www.google.com/) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\Search Page (Hijack.Search) -> Bad: (http://internetsearchservice.com) Good: (http://www.google.com/) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\Default_Search_URL (Hijack.Search) -> Bad: (http://internetsearchservice.com) Good: (http://www.google.com/) -> No action taken.

Folders Infected:
C:\Windows\System32\968070 (Trojan.BHO) -> No action taken.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PluginVideo (Trojan.DNSChanger) -> No action taken.
C:\Program Files\PluginVideo (Trojan.DNSChanger) -> No action taken.

Files Infected:
c:\RECYCLER\S-7-0-70-100006491-100014269-100027003-3952.com (Trojan.DNSChanger) -> No action taken.
c:\Users\sirneil89\AppData\Local\microsoft\Windows\temporary internet files\Content.IE5\M8LC5P5F\setupxv[1].exe (Rogue.Installer) -> No action taken.
c:\Users\sirneil89\AppData\Local\Temp\tmp9B90.tmp (Trojan.Agent) -> No action taken.
c:\Users\sirneil89\AppData\Local\Temp\tmpD8AE.tmp (Trojan.Agent) -> No action taken.
c:\Users\sirneil89\AppData\Local\Temp\tmpEB6.tmp (Trojan.Agent) -> No action taken.
c:\Windows\Temp\80737328.tmp (Trojan.DNSChanger) -> No action taken.
d:\RECYCLER\S-7-0-70-100006491-100014269-100027003-3952.com (Trojan.DNSChanger) -> No action taken.
g:\RECYCLER\S-7-0-70-100006491-100014269-100027003-3952.com (Trojan.DNSChanger) -> No action taken.
c:\programdata\microsoft\Windows\start menu\Antivirus Scan.url (Trojan.Zlob) -> No action taken.
c:\programdata\microsoft\Windows\start menu\Online Spyware Test.url (Trojan.Zlob) -> No action taken.
C:\Program Files\Applications\myd.ico (Trojan.Zlob) -> No action taken.
C:\Program Files\Applications\mym.ico (Trojan.Zlob) -> No action taken.
C:\Program Files\Applications\myp.ico (Trojan.Zlob) -> No action taken.
C:\Program Files\Applications\myv.ico (Trojan.Zlob) -> No action taken.
C:\Program Files\Applications\ot.ico (Trojan.Zlob) -> No action taken.
C:\Program Files\Applications\ts.ico (Trojan.Zlob) -> No action taken.
C:\Windows\Tasks\MalwareRemovalBot Scheduled Scan.job (Rogue.MalwareRemovalBot) -> No action taken.
C:\Windows\System32\gxvxccounter (Trojan.DNSchanger) -> No action taken.

Edited by sirneil89, 30 May 2009 - 09:24 AM.


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#2 sirneil89

sirneil89
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Posted 30 May 2009 - 09:10 AM

Can anyone please tell me what it means................

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:06:49, on 30/05/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\Launch Manager\LaunchAp.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Launch Manager\OSD.exe
C:\Program Files\Launch Manager\OSDCtrl.exe
C:\Program Files\Launch Manager\WButton.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Windows\PixArt\Pac7311\Monitor.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\DNA\btdna.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
c:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Windows\ehome\ehmsas.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Malwarebytes' Anti-Malware\this.exe.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Microsoft\Office Live\OfficeLiveSignIn.exe
C:\Windows\MSAgent\agentsvr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://internetsearchservice.com
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://internetsearchservice.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://internetsearchservice.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://internetsearchservice.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://internetsearchservice.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://internetsearchservice.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://internetsearchservice.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: 968070 helper - {157BEF24-1400-4E89-946A-F29F97D703D3} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [LaunchAp] C:\Program Files\Launch Manager\LaunchAp.exe
O4 - HKLM\..\Run: [HotkeyApp] C:\Program Files\Launch Manager\HotkeyApp.exe
O4 - HKLM\..\Run: [LMgrVolOSD] C:\Program Files\Launch Manager\OSD.exe
O4 - HKLM\..\Run: [LMgrOSD] C:\Program Files\Launch Manager\OSDCtrl.exe
O4 - HKLM\..\Run: [Wbutton] "C:\Program Files\Launch Manager\Wbutton.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [Monitor] C:\Windows\PixArt\PAC7311\Monitor.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [CtrlVol] C:\Program Files\Launch Manager\CtrlVol.exe
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [StartCCC] c:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: Registration Silent Hunter III.LNK = C:\Program Files\Ubisoft\SilentHunterIII\Support\Register\RegistrationReminder.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~4.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~4.0_0\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {53F6FCCD-9E22-4d71-86EA-6E43136192AB} - (no file)
O9 - Extra button: (no name) - {925DAB62-F9AC-4221-806A-057BFB1014AA} - (no file)
O13 - Gopher Prefix:
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab55579.cab
O16 - DPF: {2CA2C9B8-E4F6-4BE9-8601-52ED0AFBA79D} (Pearson Accounting Player) - http://asp.mathxl.com/books/_Players/AccountingPlayer.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (MSN Games – Buddy Invite) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab55579.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w2/resources/...NPUplden-gb.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab55579.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson Installation Assistant 2) - http://asp.mathxl.com/books/_Players/PearsonInstallAsst2.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab56649.cab
O16 - DPF: {CAC181B0-4D70-402D-B571-C596A47D0CE0} (CBankshotZoneCtrl Class) - http://zone.msn.com/bingame/zpagames/zpa_pool.cab56649.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (MSN Games – Game Communicator) - http://zone.msn.com/binframework/v10/StProxy.cab55579.cab
O16 - DPF: {EEC9DBCC-04AD-4A1B-BEA7-C6DAD9515D5A} (Pearson MyEconLab Player Control) - http://asp.mathxl.com/books/_Players/EconPlayer.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dlcf_device - - C:\Windows\system32\dlcfcoms.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - (no file)
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
O23 - Service: Fujitsu Siemens Computers Diagnostic Testhandler (TestHandler) - Fujitsu Siemens Computers - C:\firststeps\OnlineDiagnostic\TestManager\TestHandler.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\Spyware Doctor\TFEngine\TFService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe
O23 - Service: WisLMSvc - Wistron Corp. - C:\Program Files\Launch Manager\WisLMSvc.exe

--
End of file - 12830 bytes
===========

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Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

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Thank you for understanding.

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Edited by Orange Blossom, 01 June 2009 - 09:54 AM.


#3 fireman4it

fireman4it

    Bleepin' Fireman


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Posted 10 June 2009 - 03:11 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#4 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 15 June 2009 - 06:37 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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