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adware problem??


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13 replies to this topic

#1 santy

santy

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Posted 29 May 2009 - 09:39 PM

For last few days, I am facing pop up ads problem. Sometime they start without opening browser. I am using kaspersky Internet Security. I tried malwarebytes as well as ad-aware but nothing seems to work. They show infection but it reappears again. Here is my log.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:26:34 PM, on 5/29/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell\QuickSet\Quickset.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Veoh Networks\Veoh\VeohClient.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Documents and Settings\pansare\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\DNA\btdna.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Target Web ADS\TargetWebADSb.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Target Web ADS\TargetWebADSh.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0080430
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: (no name) - {2345BEEA-4392-4C43-8B11-F5B16D19AF24} - (no file)
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\ievkbd.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {794f89a4-717f-4d3b-b455-7593ded7e81e} - (no file)
O2 - BHO: TargetWebADS module - {8152A0B9-DEB6-476e-BC67-175B19080A8A} - C:\Program Files\Target Web ADS\TargetWebADS.dll
O2 - BHO: Google Audio Helper - {A2E26B50-B57F-4F1D-B1B2-3266768E0AD5} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: (no name) - {B19E0661-EEE3-4C08-9ACE-A5F0CD5E8F65} - (no file)
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Program Files\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll
O3 - Toolbar: Veoh Video Compass - {52836EB0-631A-47B1-94A6-61F9D9112DAE} - C:\Program Files\Veoh Networks\Veoh Video Compass\SearchRecsPlugin.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\Quickset.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\pansare\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [HBlock] C:\Program Files\Target Web ADS\TargetWebADSh.exe
O4 - HKCU\..\Run: [BBlock] C:\Program Files\Target Web ADS\TargetWebADSb.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Startup: 29983313.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Palo Alto Software Update Manager 9.0.lnk = C:\Program Files\Common Files\Palo Alto Software\9.0\PAS9_Update.exe
O8 - Extra context menu item: Add to Banner Ad Blocker - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\ie_banner_deny.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\SCIEPlgn.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.loksatta.com/daily/dynamic/wfplayer/tdserver.cab
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/44.10/uploader2.cab
O16 - DPF: {A903E5AB-C67E-40FB-94F1-E1305982F6E0} (KooPlayer Control) - http://www.ooxtv.com/livetv.ocx
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697514} (NsvPlayX Control) - http://www.nullsoft.com/nsv/embed/nsvplayx_vp3_mp3.cab
O16 - DPF: {D4003189-95B1-4A2F-9A87-F2B03665960D} (VodClient Control Class) - http://www.tvucricket.com/player/vjocx-en-black.cab
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - AppInit_DLLs: jzfmll.dll c:\windows\system32\meroyete.dll c:\windows\system32\luyiwiya.dll,C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd.dll,C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll,C:\PROGRA~1\KASPER~1\KASPER~1\adialhk.dll,C:\PROGRA~1\KASPER~1\KASPER~1\kloehk.dll
O20 - Winlogon Notify: ddcBUlLC - ddcBUlLC.dll (file missing)
O20 - Winlogon Notify: wvUmnnLd - wvUmnnLd.dll (file missing)
O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 11763 bytes


Any help is really appreciated. I do not want to format my system.

Attached Files


Edited by santy, 29 May 2009 - 09:40 PM.


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#2 santy

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Posted 31 May 2009 - 12:29 PM

still waiting for help :thumbup2:
===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 01 June 2009 - 09:55 AM.


#3 thcbytes

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Posted 10 June 2009 - 10:29 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
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#4 Orange Blossom

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Posted 18 June 2009 - 09:29 PM

Topic reopened.

@ santy,

Please post the latest logs along with a description of your computer issues as a reply to this topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#5 santy

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Posted 19 June 2009 - 10:38 PM

Thanks for reopening the post. Now my adware problem has gone but not completely. Sometimes I do get ads running in background.



DDS (Ver_09-05-14.01) - NTFSx86
Run by pansare at 21:57:55.87 on Thu 06/18/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.2046.1459 [GMT -4:00]

AV: Kaspersky Internet Security *On-access scanning disabled* (Updated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: Kaspersky Internet Security *disabled* {2C4D4BC6-0793-4956-A9F9-E252435469C0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\Explorer.EXE
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell\QuickSet\Quickset.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Veoh Networks\Veoh\VeohClient.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Documents and Settings\pansare\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\DNA\btdna.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\pansare\Desktop\desktop\dds.pif

============== Pseudo HJT Report ===============

uStart Page = hxxp://google.mini20.com
uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
mDefault_Page_URL = hxxp://www.yahoo.com/
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
mStart Page = hxxp://www.yahoo.com/
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0080430
uInternet Settings,ProxyOverride = <local>
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearchAssistant = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: {2345BEEA-4392-4C43-8B11-F5B16D19AF24} - No File
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - c:\program files\kaspersky lab\kaspersky internet security 2009\ievkbd.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: {794f89a4-717f-4d3b-b455-7593ded7e81e} - No File
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
{b19e0661-eee3-4c08-9ace-a5f0cd5e8f65}
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: Veoh Web Player Video Finder: {0fbb9689-d3d7-4f7a-a2e2-585b10099bfc} - c:\program files\veoh networks\veohwebplayer\VeohIEToolbar.dll
TB: Veoh Video Compass: {52836eb0-631a-47b1-94a6-61f9d9112dae} - c:\program files\veoh networks\veoh video compass\SearchRecsPlugin.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Veoh] "c:\program files\veoh networks\veoh\VeohClient.exe" /VeohHide
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [googletalk] "c:\program files\google\google talk\googletalk.exe" /autostart
uRun: [Google Update] "c:\documents and settings\pansare\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [BitTorrent DNA] "c:\program files\dna\btdna.exe"
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [Dell QuickSet] c:\program files\dell\quickset\Quickset.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky internet security 2009\avp.exe"
StartupFolder: c:\documents and settings\pansare\start menu\programs\startup\29983313.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\paloal~1.lnk - c:\program files\common files\palo alto software\9.0\PAS9_Update.exe
uPolicies-system: EnableProfileQuota = 1 (0x1)
mPolicies-explorer: Registration = 1 (0x1)
IE: Add to Banner Ad Blocker - c:\program files\kaspersky lab\kaspersky internet security 2009\ie_banner_deny.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - {85E0B171-04FA-11D1-B7DA-00A0C90348D6} - c:\program files\kaspersky lab\kaspersky internet security 2009\SCIEPlgn.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} - hxxp://www.loksatta.com/daily/dynamic/wfplayer/tdserver.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} - hxxp://dl.tvunetworks.com/TVUAx.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {474F00F5-3853-492C-AC3A-476512BBC336} - hxxp://picasaweb.google.com/s/v/44.10/uploader2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {A903E5AB-C67E-40FB-94F1-E1305982F6E0} - hxxp://www.ooxtv.com/livetv.ocx
DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697514} - hxxp://www.nullsoft.com/nsv/embed/nsvplayx_vp3_mp3.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {D4003189-95B1-4A2F-9A87-F2B03665960D} - hxxp://www.tvucricket.com/player/vjocx-en-black.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Notify: ddcBUlLC - ddcBUlLC.dll
Notify: klogon - c:\windows\system32\klogon.dll
Notify: wvUmnnLd - wvUmnnLd.dll
AppInit_DLLs: jzfmll.dll c:\windows\system32\meroyete.dll c:\windows\system32\luyiwiya.dll,c:\progra~1\kasper~1\kasper~1\mzvkbd.dll,c:\progra~1\kasper~1\kasper~1\mzvkbd3.dll,c:\progra~1\kasper~1\kasper~1\adialhk.dll,c:\progra~1\kasper~1\kasper~1\kloehk.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, mcenspc.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\pansare\applic~1\mozilla\firefox\profiles\24xdtbi3.default\
FF - prefs.js: browser.startup.homepage - hxxp://en-US.start2.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=utf-8&fr=megaup&p=
FF - plugin: c:\documents and settings\pansare\application data\mozilla\firefox\profiles\24xdtbi3.default\extensions\firefox@tvunetworks.com\plugins\npTVUAx.dll
FF - plugin: c:\documents and settings\pansare\application data\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\documents and settings\pansare\local settings\application data\google\update\1.2.145.5\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nprpjplug.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\veoh networks\veoh\plugins\noreg\NPVeohVersion.dll
FF - plugin: c:\program files\veoh networks\veohwebplayer\NPVeohTVPlugin.dll
FF - plugin: c:\program files\veoh networks\veohwebplayer\npWebPlayerVideoPluginATL.dll

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - true // Popupblocker control handled by McAfee Privacy Service

============= SERVICES / DRIVERS ===============

R0 kl1;Kl1;c:\windows\system32\drivers\kl1.sys [2008-7-21 121872]
R0 klbg;Kaspersky Lab Boot Guard Driver;c:\windows\system32\drivers\klbg.sys [2008-1-29 33808]
R1 KLIF;Kaspersky Lab Driver;c:\windows\system32\drivers\klif.sys [2009-5-25 226832]
R2 AVP;Kaspersky Internet Security;c:\program files\kaspersky lab\kaspersky internet security 2009\avp.exe [2008-11-11 206088]
R3 KLFLTDEV;Kaspersky Lab KLFltDev;c:\windows\system32\drivers\klfltdev.sys [2008-3-13 26640]
R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [2008-4-30 24592]
R3 OEM02Afx;Provides a software interface to control audio effects of OEM002 camera.;c:\windows\system32\drivers\OEM02Afx.sys [2008-4-30 141376]
R3 OEM02Dev;Creative Camera OEM002 Driver;c:\windows\system32\drivers\OEM02Dev.sys [2008-4-30 235520]
R3 OEM02Vfx;Creative Camera OEM002 Video VFX Driver;c:\windows\system32\drivers\OEM02Vfx.sys [2008-4-30 7424]
S0 fisqmipy;fisqmipy;c:\windows\system32\drivers\qeyyxmhg.sys --> c:\windows\system32\drivers\qeyyxmhg.sys [?]
S0 gzvv;gzvv;c:\windows\system32\drivers\bemxqkx.sys --> c:\windows\system32\drivers\bemxqkx.sys [?]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S2 vvdsvc;VJVodClientServices;c:\windows\system32\svchost.exe -k vvdsvc [2004-8-10 14336]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2007-1-25 42000]

=============== Created Last 30 ================

2009-06-15 00:02 <DIR> --d----- c:\program files\RAR Password Recovery Magic
2009-06-14 23:52 <DIR> --d----- c:\program files\ElcomSoft
2009-06-14 23:00 <DIR> --d----- c:\program files\RAR Password Cracker
2009-06-14 21:30 <DIR> --d-h--- c:\windows\PIF
2009-06-12 19:43 <DIR> --d----- c:\windows\ie8updates
2009-06-11 09:00 246,272 -------- c:\windows\system32\dllcache\ieproxy.dll
2009-06-11 09:00 12,800 -------- c:\windows\system32\dllcache\xpshims.dll
2009-05-29 22:25 <DIR> --d----- c:\program files\Trend Micro
2009-05-26 23:17 6 a------- c:\windows\758504.inf
2009-05-26 21:37 <DIR> --d----- c:\program files\Lavasoft
2009-05-26 21:29 225,280 a------- c:\windows\142528
2009-05-26 21:29 54,272 a------- c:\windows\221276.sys
2009-05-25 00:52 105,395 a------- c:\windows\system32\drivers\klin.dat
2009-05-25 00:52 94,643 a------- c:\windows\system32\drivers\klick.dat
2009-05-25 00:51 4,110,880 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-05-25 00:51 770,080 a--sh--- c:\windows\system32\drivers\fidbox2.dat
2009-05-25 00:51 33,196 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-05-25 00:51 3,684 a--sh--- c:\windows\system32\drivers\fidbox2.idx
2009-05-25 00:51 <DIR> --d----- c:\program files\Kaspersky Lab
2009-05-25 00:51 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Kaspersky Lab
2009-05-25 00:49 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Kaspersky Lab Setup Files
2009-05-24 20:29 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2009-05-24 20:29 60,416 -------- c:\windows\system32\dllcache\colbact.dll
2009-05-24 20:29 35,328 -------- c:\windows\system32\dllcache\sc.exe
2009-05-24 20:29 473,088 -------- c:\windows\system32\dllcache\fastprox.dll
2009-05-24 20:29 401,408 -------- c:\windows\system32\dllcache\rpcss.dll
2009-05-24 20:29 110,592 -------- c:\windows\system32\dllcache\services.exe
2009-05-24 20:29 617,984 -------- c:\windows\system32\dllcache\advapi32.dll
2009-05-24 20:29 227,840 -------- c:\windows\system32\dllcache\wmiprvse.exe
2009-05-24 20:29 715,264 -------- c:\windows\system32\dllcache\ntdll.dll
2009-05-24 20:27 1,089,601 -------- c:\windows\system32\dllcache\ntprint.cat
2009-05-24 20:16 1,193,414 -------- c:\windows\system32\dllcache\sysmain.sdb
2009-05-24 20:16 215,552 -------- c:\windows\system32\dllcache\wordpad.exe
2009-05-24 16:42 <DIR> --d----- c:\docume~1\pansare\applic~1\Malwarebytes
2009-05-24 16:42 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-05-24 16:42 40,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-24 16:42 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-24 16:42 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-05-24 10:47 <DIR> --d----- c:\docume~1\pansare\applic~1\teakgely
2009-05-24 08:38 <DIR> --dsh--- c:\documents and settings\pansare\IECompatCache
2009-05-23 00:35 <DIR> --dsh--- c:\documents and settings\pansare\PrivacIE
2009-05-22 23:40 <DIR> --dsh--- c:\documents and settings\pansare\IETldCache
2009-05-22 23:30 <DIR> -cd-h--- c:\windows\ie8
2009-05-21 23:41 <DIR> --d----- c:\docume~1\pansare\applic~1\Palo Alto Software
2009-05-21 23:40 <DIR> --d----- c:\program files\Palo Alto Software
2009-05-21 23:40 <DIR> --d----- c:\program files\common files\Intuit
2009-05-21 23:40 <DIR> --d----- c:\program files\common files\Palo Alto Software
2009-05-21 23:40 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Palo Alto Software
2009-05-21 23:37 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PAS

==================== Find3M ====================

2009-06-09 23:32 2,880 a--sh--- c:\windows\system32\KGyGaAvL.sys
2009-05-25 01:12 33,808 a------- c:\windows\system32\drivers\klbg.sys
2009-05-13 01:15 5,936,128 a------- c:\windows\system32\dllcache\mshtml.dll
2009-05-13 01:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-13 01:15 915,456 a------- c:\windows\system32\dllcache\wininet.dll
2009-05-07 19:47 80,033 a------- c:\windows\system32\nvModes.dat
2009-05-07 11:44 344,064 a------- c:\windows\system32\localspl.dll
2009-05-07 11:44 344,064 -------- c:\windows\system32\dllcache\localspl.dll
2009-04-30 17:22 1,985,024 a------- c:\windows\system32\dllcache\iertutil.dll
2009-04-30 17:22 11,064,832 a------- c:\windows\system32\dllcache\ieframe.dll
2009-04-30 17:22 1,207,808 a------- c:\windows\system32\dllcache\urlmon.dll
2009-04-30 17:22 25,600 a------- c:\windows\system32\dllcache\jsproxy.dll
2009-04-30 17:22 385,536 a------- c:\windows\system32\dllcache\iedkcs32.dll
2009-04-30 07:21 173,056 a------- c:\windows\system32\dllcache\ie4uinit.exe
2009-04-17 05:58 1,846,656 a------- c:\windows\system32\win32k.sys
2009-04-17 05:58 1,846,656 -------- c:\windows\system32\dllcache\win32k.sys
2009-04-15 11:11 584,192 a------- c:\windows\system32\rpcrt4.dll
2009-04-15 11:11 584,192 -------- c:\windows\system32\dllcache\rpcrt4.dll
2009-04-08 22:24 81,984 a------- c:\windows\system32\bdod.bin
2009-03-21 10:18 986,112 -------- c:\windows\system32\dllcache\kernel32.dll
2009-02-14 17:55 34,650 a--sh--- c:\windows\system32\AdgNqBeg.ini2
2009-03-14 22:47 9,835 a--sh--- c:\windows\system32\xGNVyyay.ini2

============= FINISH: 21:58:42.57 ===============

Attached Files



#6 Hoov

Hoov

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Posted 19 June 2009 - 10:50 PM

Howdy, my name is Hoov, and I will be helping you with your dilemma.

Please make sure you watch this thread for responses. If you click the options tab at the top of your first post, you can select to track this thread.

Here is what I am asking you to do during the repair of your computer

*Tell me everything that you have done, if anything, to try and fix this problem.

*Please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

*Follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go. Don't install anything, even other programs that have nothing to do with security or malware, it could cause things to change, and I would never know it.

*Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

*Stick with me to the end. My aim is to fix your problems, and give you the tools and knowledge to keep this from happening again.

Now onto trying to fix your computer.

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

In your first post you mention that you are getting popups with no browser opening, is this still happening?
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#7 santy

santy
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  • Local time:09:12 AM

Posted 23 June 2009 - 12:30 PM

Dear Hoove,
thanks for the reply.
I am using dell inspiron laptop. the problem started about 3 months back, may be because of accidental download. While using IE, I used to get lot of popups. At that time I was using Bitdefender. Then I unistalled it and started using Kasperesky. I minimized the use of IE and shifted to Mozilla. but even then I used to hear the popup ads on the background. Then I had a problem of antivirus malware. I used malwarebytes and most of my problem gone. Now I dont have pop up ad problem. I know malwarebyte and Kaspersky can not be used together but still for saferside, I pause the KAV protection and then run malwarebytes once in in week.
Now most of my problem has gone but still any overhauling will be appreciated. Because during last 3 months, I am not able to get sound and wireless icons on toolbar. everytime I have to go to control pannel and sound option to enable it.
looking forward to hear from you
santy

#8 Hoov

Hoov

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  • Location:Mikado Michigan
  • Local time:09:12 AM

Posted 23 June 2009 - 06:08 PM

The first thing I would do in your case is to update windows. That may fix the registry problems that are causing both problems.

Please download RunScanner
  • Save it to a folder you create such as C:\Runscanner (this assumes Windows is installed on your C: drive).
  • Launch Runscanner by double-clicking runscanner.exe within the C:\Runscanner folder.
  • Vista users must also click Continue to open Runscanner when prompted by User Account Control (UAC)
  • Check Beginner Mode
  • Click Scan computer
  • Your will see a "Runscanner scan in progress" window displayed while Runscanner scans your system
  • At the conclusion of the scan, save the run file called runscanner.run to your documents folder or directly to the Runscanner folder. This is the file you will need to upload.
  • A runscanner.log file will automatically open in Notepad. Just close the Notepad window because, it is ONLY the runscanner.run file that we are interested in.
  • Next, zip up the runscanner.run file that you just saved.
  • I want you to upload the zipped runscanner.run file as an attachment in your next reply
  • To do that choose "Additional Options" under "Post Reply"
  • Browse to the zipped RUN file location and then click the "Post" button to attach the file.
  • I will review the run file, and then upload it back to you with items marked for deletion.
  • Please await my directions and the returned RUN file, and do not delete anything in the interim

Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#9 santy

santy
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Posted 24 June 2009 - 08:13 PM

Hoove
Thanks for your support. I am uploading the run file.
I will follow your instructions.
Bye
santy

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#10 Hoov

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Posted 25 June 2009 - 01:23 PM

Now, I want you to fix some autostart items by using the RUN file that I have attached with items marked for deletion:
  • Please download and extract the attached Zip file called runscannersanty.zip to your Runscanner folder
  • Open Runscanner in Expert Mode by double-clicking runscanner.exe, checking "Expert" and clicking OK.
  • Click the "Open Run File" button
  • Browse to "runscannersanty.run" (the run file you just unzipped) located in the Runscaner folder, and click Open
  • The screen will refresh after the run file loads
  • Click the "Item Fixer" button
  • The items selected to be fixed will be displayed and checked for removal
  • Click "Fix Selected items"
  • Confirm that you want to fix these items by clicking OK in the confirmation dialog box.
  • You will receive a "Done fixing items" message when removal is complete.
  • Reboot
  • Launch Runscanner again, save another .RUN File called rrunscannersanty2.run
  • Zip up runscannersanty2.run and attach it to your next reply please.
There are a few other things that I can't find anything about so I need you to run Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

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Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#11 santy

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Posted 25 June 2009 - 08:11 PM

Thanks Hoove.
I am attaching the file. I ran the malwarebytes and now there are no malwares
Hope things are working for good.
Thanks again
santy

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#12 Hoov

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Posted 25 June 2009 - 08:28 PM

Please perform a BitDefender Online Virus and Malware Scan here:
http://www.bitdefender.com/scan8/ie.html
* Click on I Agree.
* An ActiveX warning box will appear, click on Install.
* Under Select What You Want To Check For Viruses.
* Please Check My Computer and Click Ok
* Now Click On Click Here To Scan
* Next, Click on Click here to export the scan report
* Save it to your Desktop.
* In your next reply, please include the BitDefender log and a fresh HijackThis log.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#13 thewall

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Posted 02 July 2009 - 11:26 AM

Hi Santy, :thumbup2:

Hoov is out of town right now. Do you still require assistance?
If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

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Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#14 thewall

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Posted 03 July 2009 - 08:44 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact me by PM. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.
If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

Posted Image

Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you




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