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MY COMPUTER SEEMS INFECTED. CAN'T FIND PROBLEM.


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6 replies to this topic

#1 boydphoto

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Posted 29 May 2009 - 11:01 AM

DELL 1520 LAPTOP, 30G FREE SPACE, XP HOME. I KEEP GETTING ADULT FRIENDFINDER POPUPS, OTHER POPUPS, AND UNSOUGHT ADS. I HAVE RUN, SUPERANTISPYWARE, MALWAREBYTES ANTIMALWARE AND AVAST FREE VERSION, TO NO AVAIL. OFTEN WHEN I CLICK TO OPEN A WS I READ AT THE BOTTOM OF
THE SCREEN, "DOUBLE CLICK, AD ..., ETC. THANKS FOR YOUR HELP, BOYD.

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#2 boopme

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Posted 29 May 2009 - 10:52 PM

Hello we need a log to start with.

Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 boydphoto

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Posted 31 May 2009 - 08:35 PM

thanks, boopme. i ran the scan in safemode (i think that's what you wanted.) nothing was found, even after i updated. i have the scan; what shall i do with it? thanks, boyd.

#4 boopme

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Posted 31 May 2009 - 08:50 PM

Scanning with MBAM in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Doing a safe mode scan should only be done when a regular mode scan fails.

If you cannot use or complete a scan in normal mode, then try performing a Quick Scan in "Safe Mode". After reboot, click the Logs tab and copy/paste the contents of the new report in your next reply.


Run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 boydphoto

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Posted 23 July 2009 - 06:20 PM

BOOPME, THANKS FOR ALL THE TROUBLE YOU'VE GONE TO IN ORDER TO HELP ME. I'M ENCLOSING THE LOGS YOU ASKED FOR. THANKS, BOYD.
how can i add the logs? i don't see an option for attachments.

Edited by boydphoto, 23 July 2009 - 06:33 PM.


#6 boopme

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Posted 23 July 2009 - 07:06 PM

Copy and paste it's the best.. easiest to read..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 boydphoto

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Posted 23 July 2009 - 08:08 PM

i can't copy and paste; when i right-click the comp freezes. i looked at both of them and they show no bad files. something just occurred to me: i had
the blue screen of death and an expert (?) reinstalled windows. however, the laptop came with xp home and he installed xp PRO. could that be a
problem?




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