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Sysguard.exe error and laptop freezes


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2 replies to this topic

#1 happydude

happydude

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Posted 29 May 2009 - 10:30 AM

Thank you for looking.
I have a Dell Dimension E1505 running Windows XP SP2. I was getting a sysguard.exe error dialog box after I booted to the desktop. After a minute my laptop would freeze and I was not able to do anything. My laptop does not recognize any flash drive I insert into any of the USB ports.
I manually removed three sysguard.exe entries in the registry but that did not stop the freezing.
I was not able to install Malwarebytes. The install would never start.

Any help would be appreciated. Thank you for your time.


DDS (Ver_09-05-14.01) - NTFSx86 MINIMAL
Run by Jeff Wyant at 9:03:14.60 on Fri 05/29/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1014.753 [GMT -6:00]

AV: Trend Micro PC-cillin Internet Security *On-access scanning enabled* (Outdated) {7D2296BC-32CC-4519-917E-52E652474AF5}
FW: Trend Micro PC-cillin Internet Security (Firewall) *enabled* {3E790E9E-6A5D-4303-A7F9-185EC20F3EB6}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Documents and Settings\Jeff Wyant\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = hxxp://www.dellnet.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mSearch Bar = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr6/*http://www.yahoo.com/ext/search/search.html
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=4061023
uInternet Settings,ProxyServer = actsvr.comcastonline.com:8100
uInternet Settings,ProxyOverride = actsvr.comcastonline.com;*.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\windows\system32\sdra64.exe,
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Browser Helper Object: {afd4ad01-58c1-47db-a404-fbe00a6c5486} - c:\program files\common\_helper.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [ModemOnHold] c:\program files\netwaiting\netWaiting.exe
uRun: [OE_OEM] "c:\program files\trend micro\internet security 12\tmas_oe\TMAS_OEMon.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
uRun: [Yahoo! Pager] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [pccguide.exe] "c:\program files\trend micro\internet security 12\pccguide.exe"
mRun: [MMTray] "c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe"
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4.0\OpwareSE4.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
Trusted Zone: turbotax.com
Trusted Zone: musicmatch.com\online
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {B1826A9F-4AA0-4510-BA77-9013E74E4B9B} - hxxp://www.trendmicro.com/spyware-scan/as4web.cab
DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
DPF: {CAFEEFAC-0014-0002-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Filter: text/html - {166b0bf6-ed15-4c43-8954-69da286722ae} - c:\windows\system32\mst123.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL

============= SERVICES / DRIVERS ===============

S2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
S2 Tmfilter;Tmfilter;c:\windows\system32\drivers\tmxpflt.sys [2005-8-30 205328]
S2 Tmntsrv;Trend Micro Real-time Service;c:\progra~1\trendm~1\intern~1\Tmntsrv.exe [2005-8-30 290889]
S2 TmPfw;Trend Micro Personal Firewall;c:\progra~1\trendm~1\intern~1\TmPfw.exe [2005-8-30 585792]
S2 Tmpreflt;Tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2005-8-30 36368]
S2 tmproxy;Trend Micro Proxy Service;c:\progra~1\trendm~1\intern~1\tmproxy.exe [2005-8-30 262215]
S3 LLUSBFLT;LLUSBFLT;c:\windows\system32\drivers\llusbflt.sys [2005-9-21 4736]
S3 PLUsbbc2;High-Speed USB Bridge Cable Driver;c:\windows\system32\drivers\usbbc2.sys [2005-9-21 8960]
S3 PortAcc;Spearit Port Access;c:\program files\laplink\pcmover\PortAcc.sys [2005-9-21 10752]

=============== Created Last 30 ================

2009-05-27 23:40 <DIR> --d----- c:\windows\pss

==================== Find3M ====================

2009-03-16 20:37 353,808 a------- c:\windows\sysguard.exe
2006-11-25 11:16 88 -c-shr-- c:\windows\system32\91F6B08D78.sys
2006-11-25 11:17 3,766 ac-sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 9:04:24.56 ===============

Attached Files



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#2 sempai

sempai

    noypi


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Posted 10 June 2009 - 05:20 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.  

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine.  Please perform the following scan:
  • Download DDS by sUBs from one of the following links.  Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool.  No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet.  

Information on A/V control HERE

~Semp

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#3 Orange Blossom

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Posted 15 June 2009 - 06:44 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

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