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HijackThis Log: Please help Diagnose


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3 replies to this topic

#1 chilimac

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Posted 28 June 2005 - 09:43 PM

Folks,

This is my first posting on this forum. I surely hope someone has some suggestions. I'm getting the "about:blank" Hijacker when launching IE(6.0) on my Win98SE machine. I'm attempting to follow suggestions found on http://www.bleepingcomputer.com/forums/t/4222/how-to-remove-aboutblank-aboutnavigationfailure-sedll/, which outlines the following steps to take:

1) HijackThis
2)CWShredder
3)AD-Aware
4)StartDreck

I've run AD-Aware SE Personal as well as SpyBot S&D. It seems to clean alot of the stuff up, but still have the browser hijacker. I'm also getting reports on my anit-virus regarding SE.DLL being deleted. I've loaded and run HijackThis with the following results:

Logfile of HijackThis v1.99.1
Scan saved at 7:21:23 PM, on 6/28/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\GWHOTKEY.EXE
C:\WINDOWS\SYSTEM\STBWEBTV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMAND SOFTWARE\COMMAND ANTIVIRUS\AVINIT9X.EXE
C:\PROGRAM FILES\COMMAND SOFTWARE\COMMAND ANTIVIRUS\UNTRAY.EXE
C:\PROGRAM FILES\COMMAND SOFTWARE\COMMAND ANTIVIRUS\AVTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\COMMAND SOFTWARE\COMMAND ANTIVIRUS\DVPRPT.EXE
C:\PROGRAM FILES\COMMAND SOFTWARE\COMMAND ANTIVIRUS\SCHSC9X.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\RunDLL.exe
C:\WINDOWS\SYSTEM\MSWHEEL.EXE
C:\PROGRAM FILES\COMMON FILES\COMMAND SOFTWARE\DVPAPI9X.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://c:\windows\TEMP\se.dll/spage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...er=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://c:\windows\TEMP\se.dll/spage.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://home.microsoft.com/access/autosearch.asp?p=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://www.microsoft.com/isapi/redir.dll?P...ie5update&O1=b1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:83
F1 - win.ini: run=hpfsched
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {22564D81-D9F0-11D9-9BF4-00A0F758644F} - C:\WINDOWS\SYSTEM\FDCK.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [POINTER] C:\PROGRA~1\MICROS~1\point32.exe
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [AtiCwd32] Aticwd32.exe
O4 - HKLM\..\Run: [AtiQiPcl] AtiQiPcl.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\DIRECTCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [STBWEBTV] c:\WINDOWS\SYSTEM\STBWEBTV.EXE
O4 - HKLM\..\Run: [AttuneSysTray] C:\PROGRA~1\AVEO\ATTUNE\Bin\Attune_st.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [CSAV_CheckViruses] c:\PROGRA~1\COMMAN~1\COMMAN~1\VCHK.EXE
O4 - HKLM\..\Run: [avinit] c:\PROGRA~1\COMMAN~1\COMMAN~1\AVINIT9X.EXE
O4 - HKLM\..\Run: [untray] c:\PROGRA~1\COMMAN~1\COMMAN~1\UNTRAY.EXE
O4 - HKLM\..\Run: [avtray] c:\PROGRA~1\COMMAN~1\COMMAN~1\AVTRAY.EXE
O4 - HKLM\..\Run: [dvprpt] c:\PROGRA~1\COMMAN~1\COMMAN~1\DVPRPT.EXE
O4 - HKLM\..\Run: [AVSchedScan] c:\PROGRA~1\COMMAN~1\COMMAN~1\SCHSC9X.EXE
O4 - HKLM\..\Run: [mdac_runonce] C:\WINDOWS\SYSTEM\runonce.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [MsnMsgr] "c:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra button: Microsoft AntiSpyware helper - {23B54140-D9F0-11D9-9BF4-00A0C975C54B} - C:\WINDOWS\SYSTEM\WLDR.DLL (file missing)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {23B54140-D9F0-11D9-9BF4-00A0C975C54B} - C:\WINDOWS\SYSTEM\WLDR.DLL (file missing)
O9 - Extra button: Microsoft AntiSpyware helper - {23B54140-D9F0-11D9-9BF4-00A0C975C54B} - C:\WINDOWS\SYSTEM\WLDR.DLL (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {23B54140-D9F0-11D9-9BF4-00A0C975C54B} - C:\WINDOWS\SYSTEM\WLDR.DLL (file missing) (HKCU)
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = thegrid.net
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 209.162.0.254,209.162.32.254,198.77.116.8
O18 - Filter: text/html - {930EB220-E764-11D9-9BF4-00A04C454610} - C:\WINDOWS\SYSTEM\FDCK.DLL
O18 - Filter: text/plain - {930EB220-E764-11D9-9BF4-00A04C454610} - C:\WINDOWS\SYSTEM\FDCK.DLL


Not a clue what all this means but I'm confident someone does...

Chao,

Chilimac

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#2 OldTimer

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Posted 28 June 2005 - 10:24 PM

Hello chilimac and welcome to the BC forums. After reviewing your log I see a few items that require out attention.

Please perform the following steps:
  • Download Cwshredder.exe and save it to a folder of its own. Start the program and click on the Check for Update button. If an update is available then download and install it. Close the program (do not run it yet).
  • Download SpSeHjfix.zip and unzip it to it's own folder. Do not run it yet.
  • Download CleanUp! and install it. Start CleanUp! and click on the CleanUp! button. Let it run to completion. It may take a few minutes depending on the size of your hard drive so be patient.
  • Start in Safe Mode Using the F8 method:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
    • Use the arrow keys to select the Safe Mode menu item.
    • Press the Enter key.
  • Disconnect from the net and Close ALL OPEN PROGRAMS.
  • Run SpSeHjfix and click on Start Disinfection.
    When it's finished it will reboot your machine to finish the cleaning process.
    The tool creates a log of the fix which will appear in the folder that SpSeHjfix is located in.
  • Now run CWShredder and click on the Fix -> button.
  • Reboot and repeat the above process starting with Step 4.
Reboot and post a fresh HijackThis log and the log that was created by SpSeHjfix.

Cheers.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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#3 chilimac

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Posted 29 June 2005 - 12:19 AM

OT,

Thanks much for the help! It worked! I also did several Windows Updates that were long overdo. Below is the 'HijackThis' log taken after the fix. The 'SpSeHjfix' log didn't record anything. I did, however, note that the program title reported a #not infected# comment.

Thanks again..!

Chilimac

Logfile of HijackThis v1.99.1
Scan saved at 10:10:11 PM, on 6/28/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
c:\windows\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\GWHOTKEY.EXE
C:\PROGRAM FILES\CREATIVE\SBLIVE\AUDIOHQ\AHQTB.EXE
C:\PROGRAM FILES\DIRECTCD\DIRECTCD.EXE
C:\WINDOWS\SYSTEM\STBWEBTV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMAND SOFTWARE\COMMAND ANTIVIRUS\AVINIT9X.EXE
C:\PROGRAM FILES\COMMAND SOFTWARE\COMMAND ANTIVIRUS\UNTRAY.EXE
C:\PROGRAM FILES\COMMAND SOFTWARE\COMMAND ANTIVIRUS\AVTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\COMMAND SOFTWARE\COMMAND ANTIVIRUS\DVPRPT.EXE
C:\PROGRAM FILES\COMMAND SOFTWARE\COMMAND ANTIVIRUS\SCHSC9X.EXE
C:\WINDOWS\SYSTEM\MSWHEEL.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\COMMON FILES\COMMAND SOFTWARE\DVPAPI9X.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://c:\windows\TEMP\se.dll/spage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.lds.org/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...er=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://c:\windows\TEMP\se.dll/spage.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?p...B_PVER}&ar=home
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://home.microsoft.com/access/autosearch.asp?p=%s
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:83
F1 - win.ini: run=hpfsched
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [POINTER] C:\PROGRA~1\MICROS~1\point32.exe
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [AtiCwd32] Aticwd32.exe
O4 - HKLM\..\Run: [AtiQiPcl] AtiQiPcl.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\DIRECTCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [STBWEBTV] c:\WINDOWS\SYSTEM\STBWEBTV.EXE
O4 - HKLM\..\Run: [AttuneSysTray] C:\PROGRA~1\AVEO\ATTUNE\Bin\Attune_st.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [CSAV_CheckViruses] c:\PROGRA~1\COMMAN~1\COMMAN~1\VCHK.EXE
O4 - HKLM\..\Run: [avinit] c:\PROGRA~1\COMMAN~1\COMMAN~1\AVINIT9X.EXE
O4 - HKLM\..\Run: [untray] c:\PROGRA~1\COMMAN~1\COMMAN~1\UNTRAY.EXE
O4 - HKLM\..\Run: [avtray] c:\PROGRA~1\COMMAN~1\COMMAN~1\AVTRAY.EXE
O4 - HKLM\..\Run: [dvprpt] c:\PROGRA~1\COMMAN~1\COMMAN~1\DVPRPT.EXE
O4 - HKLM\..\Run: [AVSchedScan] c:\PROGRA~1\COMMAN~1\COMMAN~1\SCHSC9X.EXE
O4 - HKLM\..\Run: [mdac_runonce] C:\WINDOWS\SYSTEM\runonce.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [MsnMsgr] "c:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra button: Microsoft AntiSpyware helper - {23B54140-D9F0-11D9-9BF4-00A0C975C54B} - C:\WINDOWS\SYSTEM\WLDR.DLL (file missing)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {23B54140-D9F0-11D9-9BF4-00A0C975C54B} - C:\WINDOWS\SYSTEM\WLDR.DLL (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Microsoft AntiSpyware helper - {23B54140-D9F0-11D9-9BF4-00A0C975C54B} - C:\WINDOWS\SYSTEM\WLDR.DLL (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {23B54140-D9F0-11D9-9BF4-00A0C975C54B} - C:\WINDOWS\SYSTEM\WLDR.DLL (file missing) (HKCU)
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = thegrid.net
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 209.162.0.254,209.162.32.254,198.77.116.8

#4 OldTimer

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Posted 29 June 2005 - 09:54 AM

Hi chilimac. We have a few leftover items to clean up so let's take care of those.

Step #1

Download CCleaner and install it but do not run it yet.

Step #2

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://c:\windows\TEMP\se.dll/spage.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://c:\windows\TEMP\se.dll/spage.html
O4 - HKLM\..\Run: [mdac_runonce] C:\WINDOWS\SYSTEM\runonce.exe
O9 - Extra button: Microsoft AntiSpyware helper - {23B54140-D9F0-11D9-9BF4-00A0C975C54B} - C:\WINDOWS\SYSTEM\WLDR.DLL (file missing)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {23B54140-D9F0-11D9-9BF4-00A0C975C54B} - C:\WINDOWS\SYSTEM\WLDR.DLL (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Microsoft AntiSpyware helper - {23B54140-D9F0-11D9-9BF4-00A0C975C54B} - C:\WINDOWS\SYSTEM\WLDR.DLL (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {23B54140-D9F0-11D9-9BF4-00A0C975C54B} - C:\WINDOWS\SYSTEM\WLDR.DLL (file missing) (HKCU)

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #3

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):c:\windows\TEMP\se.dll
C:\WINDOWS\SYSTEM\WLDR.DLL

Note: If you receive any error messages while trying to delete any of the above files/folders then reboot into Safe Mode and try to delete them again. See the instructions below on how to boot into Safe Mode.
  • Restart the computer.
  • As soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
If you rebooted into Safe Mode just stay in Safe Mode until I tell you to reboot normally.

Step #4

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #5

Reboot normally and run at least 2 of the following on-line virus scans:Trend Micro Housecall
BitDefender On-Line Virus Scan
Panda ActiveScan
eTrust Antivirus Web Scanner
Make sure that you choose "fix" or "clean" or "autoclean".

Step #6

AdAware SE v1.06

Download, install, update, configure and run a scan with Ad-aware SE v1.06:
  • Download and Install AdAware SE Personal, keeping the default options. However, some of the settings will need to be changed before your first scan.
  • Close ALL windows except Ad-Aware SE.
  • Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
  • Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
    • In the ‘General’ window make sure the following are selected in green:
      • Under Safety:
        • Automatically save log-file
      • Automatically quarantine objects prior to removal
      • Safe Mode (always request confirmation)
    • Under Definitions:
      • Prompt to update outdated definitions - set the number of days
  • Click on the ‘Scanning’ button on the left and select in green:
    • Under Driver, Folders & Files:
      • Scan Within Archives
    • Under Select drives & folders to scan:
      • choose all hard drives
    • Under Memory & Registry: all green
      • Scan Active Processes
      • Scan Registry
      • Deep Scan Registry
      • Scan my IE favorites for banned URL’s
      • Scan my Hosts file
  • Click on the ‘Advanced’ button on the left and select in green:
    • Under Shell Integration:
      • Move deleted files to recycle bin
    • Under Logfile Detail Level: all green
      • include addtional object information
      • DESELECT - include negligible objects information
      • include environment information
    • Under Alternate Data Streams:
      • Don't log streams smaller than 0 bytes
      • Don't log ADS with the following names: CA_INOCULATEIT
  • Click the ‘Tweak’ button and select in green:
    • Under ‘Scanning Engine’:
      • Unload recognized processes during scanning
      • Scan registry for all users instead of current user only
    • Under ‘Cleaning Engine’:
      • Let Windows remove files in use at next reboot
    • Under Log Files:
      • Include basic Ad-aware SE settings in logfile
      • Include additional Ad-aware SE settings in logfile
      • Please do not check: Include Module list in logfile
  • Click on ‘Proceed’ to save the settings.
  • Click ‘Start’
  • Choose 'Perform Full System Scan'
  • DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
  • Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
  • If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window.
  • Right-click on the list and choose Select All
  • Click the Next button to finish removing the items that were found
  • When finished, REBOOT to complete the removal of what Ad-Aware SE found
Step #7

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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