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Malware Removal Help Request


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2 replies to this topic

#1 stringshome

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Posted 28 May 2009 - 08:38 PM

Ok, computer started acting strange. Noticed it would re-direct to Google if I tried to go to Windows update site. Also, I had Malwarebyte's Anti-malware program installed and it would no longer run. I downloaded and installed Ad-aware, but then it would not connect to it's update server. I ran a scan and it did not find anything. Running HijackThis I notice that there were registry settings that listed DNS servers that I was unfamiliar with. I had it remove those. When the problem did not go away, I logged into my router and noticed the DNS servers were manually set to something different, but not my ISP's DNS servers. I changed that to obtain automatically & re-set the router password. Now, I was able to get to windows update and update Ad-aware. I was still unable to run Malwarebyte's Antimalware. I downloaded Spybot S&D, it seemed to install OK, but the GUI will never come up.

So, although everything else appears to work OK, I am afraid something is there that is being missed.

Here is the info requested. Any help would be appreciated.....

DDS.txt


DDS (Ver_09-05-14.01) - NTFSx86
Run by Owner at 18:34:12.65 on Thu 05/28/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.382.137 [GMT -7:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
svchost.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\Brother\Brmfcmon\BrMfimon.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.azcentral.com/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
TB: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [PaperPort PTD] c:\program files\scansoft\paperport\pptd40nt.exe
mRun: [ControlCenter2.0] c:\program files\brother\controlcenter2\brctrcen.exe /autorun
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\status~1.lnk - c:\program files\brother\brmfcmon\BrMfcWnd.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Trusted Zone: isqft.com\www
Trusted Zone: isqft.com\www
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://sdlc-esd.sun.com/ESD7/JSCDL/jdk/6u13-b03/jinstall-6u13-windows-i586-jc.cab?AuthParam=1242169451_8f577dc4073ff7c4a7308144d43eb94e&GroupName=JSC&FilePath=/ESD7/JSCDL/jdk/6u13-b03/jinstall-6u13-windows-i586-jc.cab&File=jinstall-6u13-windows-i586-jc.cab&BHost=javadl.sun.com
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
Notify: LMIinit - LMIinit.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\cwff1cer.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.azcentral.com/

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-5-28 64160]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-8-16 325896]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-8-16 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-8-16 108552]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-8-16 908568]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-8-16 298776]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1005904]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2008-2-28 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2008-8-21 45848]
R2 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2009-1-14 226656]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]

=============== Created Last 30 ================

2009-05-28 17:06 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-05-28 17:06 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-05-28 16:58 15,688 a------- c:\windows\system32\lsdelete.exe
2009-05-28 14:45 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-05-28 14:44 <DIR> -cd-h--- c:\docume~1\alluse~1\applic~1\{7972B2E5-3E09-4E5E-81B7-FE5819D6772F}
2009-05-28 14:44 <DIR> --d----- c:\program files\Lavasoft
2009-05-28 14:31 40,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-28 14:31 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-05-28 14:31 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-28 14:09 <DIR> --d----- c:\windows\pss
2009-05-28 14:03 146,048 ac------ c:\windows\system32\dllcache\portcls.sys
2009-05-28 14:03 <DIR> --d----- c:\program files\Analog Devices
2009-05-28 14:00 <DIR> --d----- c:\windows\system32\Dell
2009-05-28 14:00 <DIR> --d----- c:\program files\Dell
2009-05-28 13:41 <DIR> --d----- c:\docume~1\owner\applic~1\AVGTOOLBAR
2009-05-14 07:32 <DIR> --d----- c:\program files\VideoTools
2009-05-12 16:15 <DIR> --d----- c:\program files\Microsoft
2009-05-12 16:04 410,984 a------- c:\windows\system32\deploytk.dll
2009-05-12 16:04 73,728 a------- c:\windows\system32\javacpl.cpl

==================== Find3M ====================

2009-05-28 13:41 325,896 a------- c:\windows\system32\drivers\avgldx86.sys
2009-05-28 13:41 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-05-28 13:41 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-03-06 07:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-03 14:59 24,576 a------- c:\windows\system32\certloader.dll
2009-03-02 17:18 826,368 a------- c:\windows\system32\wininet.dll

============= FINISH: 18:34:46.42 ===============

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#2 Tokek

Tokek

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Posted 09 June 2009 - 10:00 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
If I have not replied back to your post in 3 days, please send me a PM.

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#3 harrythook

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Posted 14 June 2009 - 07:23 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.
All others please read The Preparation Guide before starting your topic.

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