I revisited my original post with your comments, (May 30th was where you answered my original post, I believe) and have tried to go back over various things to see why the computer that I have been trying to resolve issues on for the past month plus, and is still shutting down when we plug into the net.
Tonight, while running Kaspersky Online scan, I decided to see if I could resolve some other issues with the computer, namely, the inability to schedule tasks to run automatically. I decided to highlight one, MP Scheduled Scan, and right click to get to properties for said subject (I have a Cannon Multipass Copier/Scanner, but I didn't know if this scheduled scan is for the copier/scanner or Windows Defender.). On the Task tab, it says run: "C:\ProgramFiles\Windows Defender\MpCmdRun.exe" Scan -RestrictPrivileges -- and then I looked down at Run as:" and it says NT Authority\System, and a Set password option next to it.
So, the question I have for you is, is it possible that the Run as: NT AUTHORITY\SYSTEM is the reason that this computer keeps shutting down? All the other tasks that were scheduled say/said Run as: PC\Lindy. I've been trying for days, now, to resolve this problem for a family member, and am weary of running into brick walls. If you have any ideas, suggestions, knowledge, etc., it sure would be appreciated.
Have a great day.
P.S. Kaskpersky is still running at the moment, but has not been able to find anything as of yet.
Thanks again for your help
Sorry I missed your last post to the topic
I believe you arei infected with the sasser virus. Please read this link:http://www.pchell.com/virus/sasser.shtml
Sorry for the PM --
I have gone thru pchell.com, and everything suggested in the way of patches which are of no help, b/c the computer is only 6 months old. I apologize for not telling you fm the start. I looked for all the things that were to be removed and couldn't find any of them. In the end, I have run the Symantec fix tool. Symantec says that this computer is not infected w/the Sasser virus.
Any additional suggestions?
There has been an occassional message that sometimes
either preceeds or follows the NT Authority \ System shut down, and it is "Generic host process for Win 32 Services has encountered a problem", other than that, there is no other messages or error windows.
Thanks for all your time and effort. It is greatly appreciated!!
Edited by Handmaiden, 12 July 2009 - 05:05 PM.