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WinBlueSoft


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#1 Bitzeralisis

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Posted 28 May 2009 - 07:34 PM

Hi there -

My computer has been acting up the the point that it's pretty hard to say it's not infected.

On Wednesday the 20th, a friend of mine gave me a Game_Maker_7.exe program proclaiming that it was Pro Edition. I foolishly accepted; he downloaded the file from his portable external hard drive onto a school computer. I used that school computer to test the program, which worked. Then, I downloaded it from there onto my USB flash drive. Later, I plugged my flash drive into my personal computer. That .exe program was missing. At that time, I suspected that I had simply forgotten to download it onto the flash drive earlier that day.

The first symptoms of this infection appeared Thursday the 21st, when Internet Explorer unexpectedly gave me a message box telling me I had a virus, and asking me to download a program called Personal Antivirus. I pressed that red [X] in the upper-right corner, presuming that there would be no further attempt on my computer. I opened up Task Manager, ready to kill Internet Explorer's process, but it was already no longer running. I, paranoid, removed my own external hard drive (not the flash drive) from my computer. This hard drive contains a backup of many personal documents, and I didn't want any of them to be infected if there was an infection.

On Friday, I downloaded the program from the same school computer onto my flash drive again. Somehow, the program did not disappear from the school computer, but did from my flash drive. When I returned home, I plugged that flash drive into my computer again, and again found the file missing. I did, however, find a cryptic file called RECYCLER. The files properties reported that it had about 65 KB of data in it, but I found it empty. I used Spybot - Search and Destroy's file shredder to delete the folder. However, the folder appeared again later in the day. I have not used that flash drive since then.

Throughout the three-day weekend, I tried downloading McAfee (the install file wouldn't open), AVG Free 8.5 (found nothing), AdAware (found nothing), and Advanced SystemCare (found nothing). I attempted to use System Restore, but pressing the button labeled [Start] (to start the restore) did nothing. The infection was still very benign, and I doubted its existence. I disregarded it Tuesday to Wednesday.

Today, while using my computer, I minimized Firefox to find the desktop completely changed (I will describe it later). In a fit of panic, I forced the restart of my computer. After doing so, the infection was worse. I unplugged my wireless internet adapter.

As of right now, these are the known symptoms of this infection:
> When I log on into my account, Windows Security Center pops up. The section labeled "Virus Protection" tells me that "WinBlueSoft reports that it is turned off."
> Two pop-ups periodically appear at the bottom corners of my screen telling me that there is an "Infiltration Alert!" It reports that a random IP address is attempting to attack my computer from a random port (even though my internet is disconnected), and gives me a random type of infection (such as spyware or virus).
> Windows Security Center's tray icon tells me that there is a "Spyware Alert!" and asks me to "register your copy of WinBlueSoft and remove spyware threats from your PC."
> A program called "WinBlueSoft" has installed itself on my computer and periodically gives me a window that says it has found ~700 critical infections.
> All of these messages contain something among the lines of "Your computer is infected with spyware. It could damage your critical files or expose your private data on the Internet."
> My desktop has changed to solid black with dark red words at the bottom right corner saying: "WARNING! / Your computer infected"
> When I open Display Properties, the [Desktop] tab is missing.
> My computer periodically logs off or restarts without my consent.
> Whenever I attempt to execute any of these programs, Windows Security Center's tray icon pops up saying: "Process [process name] was terminated / Harmful memory infection was detected," and terminates the said process:
> > Task Manager
> > System Restore
> > Command Prompt
> > Firefox
> > Internet Explorer
> > Spybot - Search and Destroy and its File Shredder
> > Registry Editor
There are probably more processes which will be terminated in the same manner.


A friend of mines claims to have had a similar infection to mines, and removed it with a program called MalwareRemovalBot. The only symptoms I know that his computer had was changing the desktop to "WARNING! / Your're computer is infected!" He claims it is a lot more "domestic" than my infection. I believe my infection is a newer version of his.

Please help - my computer has become completely unusable, and I can't do anything with it. I'm currently borrowing my brother's computer. I am afraid to use any other flash drive I have to transfer files between my infected computer and any other clean computer.

Edited by boopme, 28 May 2009 - 09:21 PM.


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#2 boopme

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Posted 28 May 2009 - 09:28 PM

Hello we need to try and run 2 programs. first I will list some tips to try to get the tools to run if the malware won't allow it.

Some types of malware will disable MBAM (MalwareBytes) and other security tools. If MBAM will not install, try renaming it.

Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
***
Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
***
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd in the search box.

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll

****

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

***
Try this random renamer for MBAM
http://kixhelp.com/wr/files/mb/randmbam.exe
****
Try using a System Retore Point prior to the date of infection. You may be able to update and run MBam. Note this did not remove the malware.
Windows XP System Restore Guide
>>>>>>>>>>>>>>>>>>>>

Now run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



Now download and run SmitFraudFix by S!Ri. run options 1 and 2. Post that report in your next reply.
The report can be found at the root of the system drive, usually at C:\rapport.txt
If the tool fails to launch from the Desktop, please move smitfraudFix.exe to the root of the system drive (usually C:\), and run it from there.

Edited by boopme, 28 May 2009 - 09:32 PM.

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#3 MartieG

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Posted 28 May 2009 - 09:59 PM

I am experiencing the same exact issue. However, I cannot get Malwarebytes installed with any of the workarounds you've posted. WinBlueSoft seems to be terminating all processes that pose a threat. Changing filenames and extensions have had no effect (correction: changing the filename and keeping a .exe extension will prompt a installation box, but the malware will terminate the process immediately).

#4 boopme

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Posted 28 May 2009 - 10:32 PM

It;s possible that your hosts file is corrupted and preventing this.

We are going to swap your hosts file..

Download hosts.zip and extract (unzip) to its own folder C:\hosts
(Click here for information on how to do this if not sure.)
You can read more about what we are doing here.

Open up the hosts folder and double-click on the mvps.bat file.
The script will rename your present HOSTS file to HOSTS.MVP and copy the new HOSTS file to the correct location on your system. Here are the MVPS HOSTS File Install Instructions with graphics if you need them..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Bitzeralisis

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Posted 28 May 2009 - 11:59 PM

I have downloaded the hosts.zip file. Because the mvps.bat file would not run with any alternate extension, I have manually renamed the current host file hosts.mvp and copied the new hosts file into the hosts directory. However, even afterward, processes such as Task manager and Firefox still do not open and cause the same popup to appear. I cannot seem to run the Malwarebytes install file, under any random name or extension. There is no sign that the installer is working, but no sign that it has been terminated either.

#6 kippb

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Posted 29 May 2009 - 01:05 AM

Ditto that!

I am completely locked out of my PC. This is the worst virus I've ever seen!

I logged into my PC in "safe" mode, but don't know what to remove. I can't run regedit in safe mode.

HELLLLLLLLLLLLLLLLLLLLLLLLP!!!!!

#7 quietman7

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Posted 29 May 2009 - 03:06 PM

You can try using VIPRE Rescue - the size of the downloaded application is large. This is a command-line utility that will scan and clean a computer which is so badly infected that programs cannot be easily run. Be sure to print out and follow the instructions provided on the same page.

These are links to Anti-virus vendors that offer free LiveCD or Rescue CD files that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image file format. Avira uses an EXE that has built-in CD burning capability.If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO. If you need a FREE utility to burn the ISO image, download and use ImgBurn.
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#8 PandaMeatExpress

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Posted 29 May 2009 - 05:01 PM

VIPRE is currently unavailable. Is there something else that can be used as a substitute in the meantime?

#9 TallyHo

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Posted 29 May 2009 - 06:19 PM

came across this.

http://www.bleepingcomputer.com/virus-remo...ve-winibluesoft

dunno if this will help?

cheers.

#10 PandaMeatExpress

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Posted 29 May 2009 - 06:45 PM

Looked through that already, I (and the original poster) have already tried those two methods. They didn't work for me or him either.

Edited by PandaMeatExpress, 29 May 2009 - 06:45 PM.


#11 TallyHo

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Posted 29 May 2009 - 07:29 PM

i wonder if i should download aforesaid bugger winblue and try this guide as a test on my comp? lol.

fully backed up on separate hd at the moment!


http://www.spyware-techie.com/winibluesoft-removal-guide/



:thumbsup:

#12 boopme

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Posted 29 May 2009 - 08:57 PM

The link in quietman's post for Vipre is working I have just used it.
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#13 PandaMeatExpress

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Posted 29 May 2009 - 09:10 PM

That's odd, I just looked and it says the download is temporarily unavailable.

Also, how can I get the live CDs to run automatically upon bootup? When I turn on the computer and insert the disk, it just proceeds to load Windows like it usually does.

#14 PandaMeatExpress

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Posted 29 May 2009 - 09:44 PM

Nevermind, you can boot from the disk using the BIOS menu.

But the VIPRE link still does not work, at least for me... :thumbsup:

#15 boopme

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Posted 29 May 2009 - 10:41 PM

It is displaying that now
Download temporarily unavailable.
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