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Malware Infection, Renos.dz


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3 replies to this topic

#1 kingbenny

kingbenny

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Posted 28 May 2009 - 04:55 PM

Hi Guys,

I'm hoping someone can help, I have a trojan infection and norton 360 and malwarebytes are not picking it up. Windows defender told me I had Renos.dz but it hasn't popped up for a day now. I know its still there as i get redirected to random sites and I can't access antivirus sites. It also blocks me from using Malwarebytes Anti malware and HJT unless i rename them to something else. I can't seem to get rid of this guy!!!

Any help here would be very much welcomed. Here is my log.


DDS (Ver_09-05-14.01) - NTFSx86
Run by Michael at 22:46:11.74 on 28/05/2009
Internet Explorer: 7.0.6000.16830
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.44.1033.18.3069.1756 [GMT 1:00]

AV: Norton 360 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: Norton 360 *enabled* (Updated) {CBB7EE13-8244-4DAB-8B55-D5C7AA91E59A}
FW: Norton 360 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\WUDFHost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\STacSV.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Curse\CurseClient.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Michael\Desktop\g.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Michael\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\3.0.0.135\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\3.0.0.135\IPSBHO.DLL
TB: DAEMON Tools Toolbar: {32099aac-c132-4136-9e9a-4e364a424e17} - c:\program files\daemon tools toolbar\DTToolbar.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\3.0.0.135\coIEPlg.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [CurseClient] c:\program files\curse\CurseClient.exe -silent
uRun: [DAEMON Tools Lite] "c:\program files\daemon tools lite\daemon.exe" -autorun
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [SigmatelSysTrayApp] c:\program files\sigmatel\c-major audio\wdm\sttray.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
StartupFolder: c:\users\michael\appdata\roaming\micros~1\windows\startm~1\programs\startup\stardo~1.lnk - c:\program files\stardock\objectdock\ObjectDock.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK.EXE
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton 360\engine\3.0.0.135\CoIEPlg.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\michael\appdata\roaming\mozilla\firefox\profiles\auvrh1gy.default\
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0300000.087\SymEFA.sys [2009-5-27 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\n360\0300000.087\BHDrvx86.sys [2009-5-27 258608]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0300000.087\cchpx86.sys [2009-5-27 482352]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090513.001\IDSvix86.sys [2009-5-27 292912]
R2 N360;Norton 360;c:\program files\norton 360\engine\3.0.0.135\ccSvcHst.exe [2009-5-27 115560]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-5-27 101936]
R3 SYMNDISV;Symantec Network Filter Driver;c:\windows\system32\drivers\n360\0300000.087\symndisv.sys [2009-5-27 39984]

=============== Created Last 30 ================

2009-05-28 20:56 <DIR> --d--r-- c:\program files\Norton Support
2009-05-28 20:46 244,940,358 a------- c:\windows\MEMORY.DMP
2009-05-28 16:38 <DIR> --d----- c:\users\michael\appdata\roaming\SUPERAntiSpyware.com
2009-05-28 16:38 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-05-28 08:57 <DIR> --d----- c:\users\michael\appdata\roaming\Malwarebytes
2009-05-28 08:46 <DIR> --d----- c:\program files\CCleaner
2009-05-28 08:32 40,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-28 08:32 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-05-28 08:32 <DIR> --d----- c:\programdata\Malwarebytes
2009-05-28 08:32 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-28 08:32 <DIR> --d----- c:\progra~2\Malwarebytes
2009-05-27 16:04 <DIR> --d----- c:\windows\system32\N360_BACKUP
2009-05-27 15:49 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-05-27 15:49 23,848 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-05-27 15:48 <DIR> --d----- c:\programdata\{7B6BA59A-FB0E-4499-8536-A7420338BF3B}
2009-05-27 15:48 <DIR> --d----- c:\progra~2\{7B6BA59A-FB0E-4499-8536-A7420338BF3B}
2009-05-27 15:48 25,136 a----r-- c:\windows\system32\drivers\SymIMV.sys
2009-05-27 15:48 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-05-27 15:48 7,386 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-05-27 15:48 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-05-27 15:48 <DIR> --d----- c:\program files\Symantec
2009-05-27 15:48 <DIR> --d----- c:\program files\common files\Symantec Shared
2009-05-27 15:48 <DIR> --d----- c:\windows\system32\drivers\N360
2009-05-27 15:48 <DIR> --d----- c:\programdata\Symantec
2009-05-27 15:48 <DIR> --d----- c:\program files\Norton 360
2009-05-27 15:48 <DIR> --d----- c:\progra~2\Symantec
2009-05-27 15:47 <DIR> --d----- c:\programdata\Norton
2009-05-27 15:47 <DIR> --d----- c:\progra~2\Norton
2009-05-27 15:47 <DIR> --d----- c:\programdata\NortonInstaller
2009-05-27 15:47 <DIR> --d----- c:\program files\NortonInstaller
2009-05-27 15:47 <DIR> --d----- c:\progra~2\NortonInstaller
2009-05-27 15:45 <DIR> --d----- c:\programdata\Symantec Temporary Files
2009-05-27 15:45 <DIR> --d----- c:\progra~2\Symantec Temporary Files
2009-05-27 15:25 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-05-27 14:18 308 ---shr-- C:\autorun.inf
2009-05-24 22:13 <DIR> --d----- c:\users\michael\New Folder
2009-05-19 17:37 <DIR> --d----- c:\programdata\Adobe
2009-05-15 09:42 <DIR> --d----- c:\program files\iPod
2009-05-15 09:42 <DIR> --d----- c:\programdata\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-05-15 09:42 <DIR> --d----- c:\progra~2\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-05-15 09:34 <DIR> --d----- c:\program files\Bonjour
2009-05-15 09:30 <DIR> --d----- c:\program files\iTunes
2009-05-15 09:29 <DIR> --d----- c:\programdata\Apple Computer
2009-05-15 09:27 <DIR> --d----- c:\programdata\Apple
2009-05-14 19:47 3,497,832 a------- c:\windows\system32\d3dx9_34.dll
2009-05-14 19:32 <DIR> --d----- c:\program files\Activision
2009-05-14 19:27 <DIR> --d----- c:\users\michael\appdata\roaming\DAEMON Tools Pro
2009-05-14 19:27 <DIR> --d----- c:\programdata\DAEMON Tools Lite
2009-05-14 19:27 <DIR> --d----- c:\progra~2\DAEMON Tools Lite
2009-05-14 19:27 <DIR> --d----- c:\program files\DAEMON Tools Toolbar
2009-05-14 19:26 <DIR> --d----- c:\program files\DAEMON Tools Lite
2009-05-14 19:15 717,296 a------- c:\windows\system32\drivers\sptd.sys
2009-05-14 19:14 <DIR> --d----- c:\users\michael\appdata\roaming\DAEMON Tools Lite
2009-05-12 17:27 <DIR> --d----- c:\programdata\WinZip
2009-05-06 11:09 <DIR> --d----- c:\program files\QuickPar
2009-05-04 13:34 <DIR> --d----- c:\program files\EA Games

==================== Find3M ====================

2009-05-27 15:48 86,016 a------- c:\windows\inf\infstrng.dat
2009-05-27 15:48 86,016 a------- c:\windows\inf\infstor.dat
2009-05-27 15:48 51,200 a------- c:\windows\inf\infpub.dat
2009-04-24 07:40 268,800 a------- c:\windows\system32\es.dll
2009-04-23 16:56 665,600 a------- c:\windows\inf\drvindex.dat
2009-04-23 05:29 1,233,408 a------- c:\windows\system32\lsasrv.dll
2009-04-23 05:29 72,704 a------- c:\windows\system32\secur32.dll
2009-04-23 05:29 7,680 a------- c:\windows\system32\lsass.exe
2009-04-23 05:29 40,960 a------- c:\windows\apppatch\apihex86.dll
2009-04-23 05:29 25,600 a------- c:\windows\system32\amxread.dll
2009-04-23 05:29 14,848 a------- c:\windows\system32\apilogen.dll
2009-04-23 05:27 11,776 a------- c:\windows\system32\sbunattend.exe
2009-04-23 05:27 83,968 a------- c:\windows\system32\dnsrslvr.dll
2009-04-23 05:27 24,576 a------- c:\windows\system32\dnscacheugc.exe
2009-04-23 05:27 269,824 a------- c:\windows\system32\schannel.dll
2009-04-23 04:18 174 a--sh--- c:\program files\desktop.ini
2009-04-23 04:02 241,152 a------- c:\windows\system32\PortableDeviceApi.dll
2009-04-23 04:02 160,768 a------- c:\windows\system32\PortableDeviceTypes.dll
2009-04-23 04:02 95,232 a------- c:\windows\system32\PortableDeviceClassExtension.dll
2009-04-23 04:01 39,424 a------- c:\windows\system32\ACCTRES.dll
2009-04-23 04:01 205,824 a------- c:\windows\system32\msoeacct.dll
2009-04-23 04:01 87,040 a------- c:\windows\system32\msoert2.dll
2009-04-23 04:00 704,000 a------- c:\windows\system32\PhotoScreensaver.scr
2009-04-23 04:00 258,232 a------- c:\windows\system32\drivers\acpi.sys
2009-04-23 04:00 24,064 a------- c:\windows\system32\wtsapi32.dll
2009-04-23 04:00 542,720 a------- c:\windows\system32\sysmain.dll
2009-04-23 04:00 502,784 a------- c:\windows\system32\wlansvc.dll
2009-04-23 04:00 297,984 a------- c:\windows\system32\wlansec.dll
2009-04-23 04:00 290,816 a------- c:\windows\system32\wlanmsm.dll
2009-04-23 04:00 67,584 a------- c:\windows\system32\wlanhlp.dll
2009-04-23 04:00 47,104 a------- c:\windows\system32\wlanapi.dll
2009-04-23 04:00 194,560 a------- c:\windows\system32\WebClnt.dll
2009-04-23 04:00 110,080 a------- c:\windows\system32\drivers\mrxdav.sys
2009-04-23 03:59 376,320 a------- c:\windows\system32\winsrv.dll
2009-04-23 03:59 49,664 a------- c:\windows\system32\csrsrv.dll
2009-04-23 03:56 376,832 a------- c:\windows\system32\winhttp.dll
2009-04-23 03:55 297,472 a------- c:\windows\system32\gdi32.dll
2009-04-23 03:55 1,060,920 a------- c:\windows\system32\drivers\ntfs.sys
2009-04-23 03:55 41,984 a------- c:\windows\system32\drivers\monitor.sys
2009-04-23 03:54 211,456 a------- c:\windows\system32\drivers\mrxsmb10.sys
2009-04-23 03:53 374,456 a------- c:\windows\system32\mcupdate_GenuineIntel.dll
2009-04-23 03:53 500,736 a------- c:\windows\system32\msdtcprx.dll
2009-04-23 03:53 30,208 a------- c:\windows\system32\xolehlp.dll
2009-04-23 03:52 28,672 a------- c:\windows\system32\Apphlpdm.dll
2009-04-23 03:52 2,560 a------- c:\windows\apppatch\AcRes.dll
2009-04-23 03:52 2,144,256 a------- c:\windows\apppatch\AcGenral.dll
2009-04-23 03:52 449,536 a------- c:\windows\apppatch\AcSpecfc.dll
2009-04-23 03:52 537,600 a------- c:\windows\apppatch\AcLayers.dll
2009-04-23 03:52 173,056 a------- c:\windows\apppatch\AcXtrnal.dll
2009-04-23 03:52 4,247,552 a------- c:\windows\system32\GameUXLegacyGDFs.dll
2009-04-23 03:52 1,687,040 a------- c:\windows\system32\gameux.dll
2009-04-23 03:51 303,616 a------- c:\windows\system32\wmpeffects.dll
2009-04-23 03:50 1,194,496 a------- c:\windows\system32\msxml3.dll
2009-04-23 03:50 2,048 a------- c:\windows\system32\msxml3r.dll
2009-04-23 03:50 414,208 a------- c:\windows\system32\msscp.dll
2009-04-23 03:49 356,864 a------- c:\windows\system32\MediaMetadataHandler.dll
2009-04-23 03:48 396,800 a------- c:\windows\system32\MPSSVC.dll
2009-04-23 03:48 392,192 a------- c:\windows\system32\FirewallAPI.dll
2009-04-23 03:48 86,016 a------- c:\windows\system32\icfupgd.dll
2009-04-23 03:48 63,488 a------- c:\windows\system32\drivers\mpsdrv.sys
2009-04-23 03:48 16,896 a------- c:\windows\system32\wfapigp.dll
2009-04-23 03:48 178,688 a------- c:\windows\system32\iphlpsvc.dll
2009-04-23 03:48 61,952 a------- c:\windows\system32\cmifw.dll
2009-04-23 03:48 23,040 a------- c:\windows\system32\drivers\tunnel.sys
2009-04-23 03:48 15,360 a------- c:\windows\system32\drivers\TUNMP.SYS
2009-04-23 03:47 2,048 a------- c:\windows\system32\tzres.dll
2009-04-23 03:46 1,244,672 a------- c:\windows\system32\mcmde.dll
2009-04-23 03:46 428,032 a------- c:\windows\system32\EncDec.dll
2009-04-23 03:46 292,352 a------- c:\windows\system32\psisdecd.dll
2009-04-23 03:45 8,147,968 a------- c:\windows\system32\wmploc.DLL
2009-04-23 03:45 7,680 a------- c:\windows\system32\spwmp.dll
2009-04-23 03:45 4,096 a------- c:\windows\system32\dxmasf.dll
2009-04-23 03:42 211,000 a------- c:\windows\system32\drivers\volsnap.sys
2009-04-23 03:42 154,624 a------- c:\windows\system32\drivers\nwifi.sys
2009-04-23 03:42 104,448 a------- c:\windows\system32\DWWIN.EXE
2009-04-23 03:41 2,923,520 a------- c:\windows\explorer.exe
2009-04-23 03:40 224,768 a------- c:\windows\system32\drivers\usbport.sys
2009-04-23 03:40 38,400 a------- c:\windows\system32\drivers\usbehci.sys
2009-04-23 03:40 23,040 a------- c:\windows\system32\drivers\usbuhci.sys
2009-04-23 03:40 8,704 a------- c:\windows\system32\hcrstco.dll
2009-04-23 03:40 8,704 a------- c:\windows\system32\hccoin.dll
2009-04-23 03:40 5,888 a------- c:\windows\system32\drivers\usbd.sys
2009-04-23 03:40 192,000 a------- c:\windows\system32\drivers\usbhub.sys
2009-04-23 03:40 73,216 a------- c:\windows\system32\drivers\usbccgp.sys
2009-04-23 03:38 216,632 a------- c:\windows\system32\drivers\netio.sys
2009-04-23 03:38 24,064 a------- c:\windows\system32\netcfg.exe
2009-04-23 03:38 803,328 a------- c:\windows\system32\drivers\tcpip.sys
2009-04-23 03:38 167,424 a------- c:\windows\system32\tcpipcfg.dll
2009-04-23 03:38 22,016 a------- c:\windows\system32\netiougc.exe
2009-04-23 03:34 1,585,664 a------- c:\windows\system32\setupapi.dll
2009-04-23 03:32 549,888 a------- c:\windows\system32\rpcss.dll
2009-04-23 03:32 3,503,584 a------- c:\windows\system32\ntkrnlpa.exe
2009-04-23 03:32 3,469,280 a------- c:\windows\system32\ntoskrnl.exe
2009-04-23 03:32 654,336 a------- c:\windows\system32\printfilterpipelinesvc.exe
2009-04-23 03:32 24,576 a------- c:\windows\system32\printfilterpipelineprxy.dll
2009-04-23 03:32 53,248 a------- c:\windows\system32\iasads.dll
2009-04-23 03:32 158,720 a------- c:\windows\system32\sdohlp.dll
2009-04-23 03:32 97,280 a------- c:\windows\system32\iasrecst.dll
2009-04-23 03:32 37,888 a------- c:\windows\system32\iasdatastore.dll
2009-04-23 03:30:54 A------- 9,728 c:\windows\system32\LAPRXY.DLL
2007-02-21 20:49 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 22:46:38.46 ===============

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#2 kingbenny

kingbenny
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Posted 30 May 2009 - 01:54 AM

I guess I should just format then?
===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 01 June 2009 - 09:56 AM.


#3 Tokek

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Posted 09 June 2009 - 07:10 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
If I have not replied back to your post in 3 days, please send me a PM.

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#4 harrythook

harrythook


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Posted 14 June 2009 - 07:17 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.
All others please read The Preparation Guide before starting your topic.

Veni Vidi Vici
THE FIGHT AGAINST MALWARE

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