they're asking me to go into VISTA's event viewer & create a file to send them:
1. Please do the following to create Event History Log on Windows
- Start -> Control Panel -> Administrative Tools -> Event Viewer.
- Expand the "Windows logs".
- Mark "Application" -> Action -> Save Event as "application.evtx".
- Mark "System" -> Action -> Save Event as "system.evtx".
- Attach both files to the AVG Diagnostic Tool from step 3.
When I get to the 'save event' step, event viewer crashes & won't save to a file.