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Posted 28 May 2009 - 10:46 AM
Posted 28 May 2009 - 02:23 PM
Hello and thanks in advance for your assistance.
My problem is this: Windows update is unable to download anything from the update servers. It alternates between an error that says it can't connect to the internet, and an error that says it's already installing other updates, but it is not. Additionally, AIM and Yahoo messenger will not connect. I believe these are related somehow. I use firefox as my main web browser. Both firefox and IE are working smoothly, with no interuptions in my connection to the web.
I have had a number of recent changes to my system setup that could potentially be to blame. I will list them below.
-Norton AV subscription ended and was not renewed, causing me to pick up a number of viruses and rootkits.
-Used HijackThis and Malwarebytes to clean computer up, eliminating some registry keys.
-Kept getting the viruses and rootkits back.
-Subscribed to Norton 360, which seemed to clear up all virus problems.
-Purchased a new router.
I'm running windows vista home premium 32 bit. I have a 2.2 GHz dual core, HP. 500 gig HD, 2 gigs RAM, Gforce Video card with 512 onboard memory, on a wireless N router/USB adapter. My PC came with vista pre-installed, so I do not own a disk, only a restore partition.
Let me know if you need anything else, and again, thanks in advance.
Posted 28 May 2009 - 04:50 PM
Posted 29 May 2009 - 10:39 AM
Posted 29 May 2009 - 03:22 PM
Ok, so I manually downloaded one of the updates that I have on my windows update list and it installed successfully. However, I found out the the first update on the windows update list, tagged "Important" can't be found on microsoft's downloads list using the code for the update. This particular update is titled:
Microsoft .NET framework 3.5 service pack 1 and .NET 3.5 Family update (KB951847) x86
I used the "KB951847" to search for the update on the site. I was unable to locate it. I did, however, find a different update using the same method. I also read something on a forum somewhere, where stopping the download may cause this issue. This download may have been stopped manually by me at some point, or could have been stopped abruptly due to a power outage.
Regardless, I booted into safe mode and ran Norton 360's comprehensive scan. It found nothing at all.
Posted 29 May 2009 - 05:57 PM
Posted 29 May 2009 - 09:20 PM
Edited by KaneShade, 29 May 2009 - 09:22 PM.
Posted 30 May 2009 - 01:52 AM
Is this issue considered closed? I don't want to pay 60 bucks an hour for help. That's why I came here. Should I open a new thread? What should I do?
Mike, is it possible the Norton firewall, or router firewall is blocking windows update, and/or my messenger programs?
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