I came to this forum looking for help. I hope this is the right section to post my problem. Forgive my simple usage of computer terms. I am forced to substitute the real terms with my simple ones.
My wife is a medical transcriptionist. While working she runs Wavpedal, word and has presto wrapper open. Lately, while working she noticed that the computer seems to become very overburdened, like all of the memory is being sucked up by a process. In particular when she opens the presto wrapper file, the computer usage jumps up to 100%. We couldn't figure why this uses so much. Upon closer examination I saw that another program seemed to be running alongside it and was using 50-60% This is called BOOT.EXE. I searched the internet and am fairly sure this is a type of virus or trojan. It only runs when this type of file is opened.
I have run Spybot, Adaware and Microsoft anti-spyware and they do not detect it. I also have Norton Anti-virus which does not detect BOOT.EXE. I only can see it running in the processes in the task manager. How can I be rid of this? How can I be sure it is a trojan?
Thank you to anyone who reads this. My wife depends on this computer for work so its very important. Please go easy on me I am not very adept at computer speak.