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Managed to get some spyware


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6 replies to this topic

#1 Azshmo

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Posted 27 May 2009 - 07:21 PM

I've got processes running such as

wuauclt.exe
spoolsv.eve
ehschec.exe
csrss.exe
msmsgs.exe
qttask.exe


Not really sure where to go from here.

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#2 Korpse

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Posted 27 May 2009 - 08:31 PM

Those all seem to be legitimate processes -

wuauclt.exe is Windows Automatic Update Schedule service
spoolsv.exe is Windows print spooler
ehschec.exe is Windows Media Center Scheduler service
csrss.exe is Windows client/server runtime subsystem
msmsgs.exe is Windows Messenger
qttask.exe is Quick Time

Although if you have multiple copies of spoolsv.exe running, that may point to a problem.

#3 Azshmo

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Posted 27 May 2009 - 10:56 PM

But I searched them all on the startup list and they turned up as malware.


It said that Qttask is quicktime, whereas qttask is malware, and mine was not capitalized.

#4 Korpse

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Posted 28 May 2009 - 02:20 AM

They are all legitimate Windows/Apple processes - if you have more than one of any of them running in Task Manager though, then you may be infected. If there's only one copy of each of them running, if you're not seeing anything odd happening on your computer, if you've scanned with AVG, Malwarebyte's Antimalware and Superantispyware and they're all clean, then these are probably the legitimate processes, and are no reason for concern.

Check the location of each of the files too - wuauclt, spoolsv, ehschec and csrss should only exist in your Windows\system32 directory, msmsgs should only be in Program Files\Messenger, and qttask should only be in Program Files\Quick Time (for Windows XP). You can stop qttask running at startup by right-clicking the QuickTime icon in your notification area and unchecking the "run at startup option" (can't remember exactly what it's called) - same with msmsgs.

They're on the startup list because trojans and viruses sometimes use these names (or ones very similar) to hide behind - but they won't be in the system32 folder.

#5 garmanma

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Posted 28 May 2009 - 07:10 PM

The important thing is the location of the entry
Example: C:\Windows\System32\csrss.exe
Is legitimate. If it is in any other location then it is suspect

If you believe you are infected, run a mbam scan:



The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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#6 Azshmo

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Posted 29 May 2009 - 01:33 AM

SUPERAntiSpyware and AVG both have been finding things and they come back.

I tried installing mbam but got the error message "This application has fialed ot start because MSVBVM60.DLL was not found. Re-installing the application may fix this problem." Which I tried doing, to no avail. Tried disabling both AVG and SUPERAntiSpyware during the installation, still didnt work :\


I also cant figure out how to view the location of a process. Tried going to the view menu, but I dont see location under the columns.

#7 garmanma

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Posted 29 May 2009 - 06:04 PM

Lets see a superantispyware log
Don't forget to update first
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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