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Pesky Pest in PC?????


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#1 Minister

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Posted 27 May 2009 - 05:00 PM

Hi guys,

I think I have a little trouble in my PC. I would be most grateful of help please. Details as follows:

System - HP Compaq
Op system - MS Windows XP
Media Centre Edition
Version 2002
Service Pack 3
AMD 64 processor
2.2Ghz, 960 MB Ram
AntiVirus: Norton Internet Security 2009 - Subscription version

Problem description:

1) PDF docs won't finish opening on being downloaded eg. http://www.irishtimes.com/games/sudoku/files/sudoku2705.pdf

2) IE has gone slow to open pages/tabs

Background to problem: was opening up pages on a franchise opportunity available website from for eg.Inkdepot.com..."further inormation download" open as PDF document. Would only open to max 80%; then on refresh go to 86% and then again on refresdh to 93%. Now leaving the last 5% even on a short document of say 3mb. This never happened before yesterday

Prior to this all was going well. Last full scan was last week with only one low risk tracking cookie found and fixed.

I have done a scan of C drive and systemfiles and nothing showed up.

I also have 12/13 year old boys who also do some IE surfing but are usually good kids when surfing mainly related to music/cell phones/ cars and animals etc....

I also did a bit of reading of similar threads and did a search for rundll32.exe which another poster found on his/her PC. I found 8 of which 5 were created between today and yesterday in C:\Windows\Prefetch folder and another rundll 32 in C:\WINDOWS\ServicePackFiles\i386 which was created on 14/04/08.

Are they harmful and how do I go about finding if I have pests and how do I kill them off please??

Any ideas on how to go about checking for little pests would be great please.

Many thanks,
M

Edited by Minister, 27 May 2009 - 05:17 PM.


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#2 rigel

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Posted 28 May 2009 - 07:47 AM

Let's take a look with MBAM...


The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Minister

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Posted 28 May 2009 - 05:14 PM

Hi Rigel,

Thanks a lot. I am the same age - 4 months younger - as you and wish i had your skill....maybe with time and BC learning i will have some knowledge to help others!

I have done as you say. Below is result of scan and its log.

I can now open a PDF doc faster and and can open a google book rather quickly on a 1mg broadband download.

What else should I do to stay clean or see if I have any other pests. Tou see, i am self taught on computers and pick up as i go along.

Many thanks,
M

Malwarebytes' Anti-Malware 1.37
Database version: 2190
Windows 5.1.2600 Service Pack 3

28/05/2009 22:43:09
mbam-log-2009-05-28 (22-43-09).txt

Scan type: Quick Scan
Objects scanned: 87683
Time elapsed: 6 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 rigel

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Posted 28 May 2009 - 05:44 PM

Let's make sure you are completely clean.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
As far as my knowledge :thumbsup: I have been working with computers since 1987. I learn something everyday and enjoy every minute.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Minister

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Posted 30 May 2009 - 01:04 PM

Hi Rigel,

Thanks for that. I have done as requeested. Sorry for delay in getting back to you but I didn't get near my PC last evening when I came in from work. I appreciate your time. I will leave a pint of Guiness for you in a pub/bar if you ever get to Ireland!

Anyway I just came inside from our first real summers day - 20 C to day!

Below is the log of Superanti Spyware. I followed the instructions as laid out. However, when downloading I experienced the same issue as before, namely, the inability of a download to be fully executed. I have had to hit cancel a few times, as the download freezes, and restart. So to download the two functions as requested took some time as each doenload would go an extra say 15% before stopping. The pages moving icon stayed moving but no progress would be achieved. I let it go for a minute or two before stopping and clicking download again.

But before I go two quick questions if I may please.

1) Have just got a new laptop for my personal/work use as against PC which is family use. What AV should I use...I still have licence left on my Norton on the PC for another machine. Or should I go to Eset or another AV provider? As I do some education related academic and agricultural research I can hit a few different websites/blogs that may not be well known I would be appreciative of your expertise.

2) What is Norton identity safe which keeps popping up?

Many thanks and continued rewards of pleasure from your expertise. Log below.

M

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/30/2009 at 02:38 PM

Application Version : 4.26.1004

Core Rules Database Version : 3917
Trace Rules Database Version: 1861

Scan type : Complete Scan
Total Scan Time : 01:54:46

Memory items scanned : 224
Memory threats detected : 0
Registry items scanned : 5211
Registry threats detected : 0
File items scanned : 117281
File threats detected : 0

#6 rigel

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Posted 30 May 2009 - 08:28 PM

I will leave a pint of Guiness for you in a pub/bar if you ever get to Ireland!

Thank you! I wish I could visit Ireland. The school district I work for has sent our high school band there several times, but I couldn't tell you the name of the town.

Eset would be fine as an AV. I use Comodo pro free edition. Norton's is getting better. I had an issue with them eating resources, but they seem to be getting better. Not sure about your question. I will research it.

SAS looks great with 0's ...

Let's take a look with Eset
Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 Minister

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Posted 01 June 2009 - 08:21 AM

Hi Rigel,

Hopefully you might get here someday. Its a nice little country - 26 C today and a Bank Holiday - no work today!!

Anyhow, I have been trying all day to download the ESET NOD32 but no joy. I cannot get passed step 2. On the screen Downloading virus signature database it goes 99% of the way and then the following message appears..."Can not get update, is proxy configured/

I can't find a proxy configured on the system. Also I have tried to download in Administrator function/mode. That hasn't helped. I have also ran with all AV icons firewalls etc switched off for an hour. Now the other thing that has been happening from time to time is that when you go to shut down the "programme not responding" box has come up and I have to hit now. My boys who use this PC a lot tell me they encounter it from time to time also.

Sorry for all the trouble ...I am very thankful. Its now two pints of Guinness!!

M

#8 rigel

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Posted 02 June 2009 - 06:43 AM

As an alternate, we can try Dr.Web. This is a standalone virus scanner - not like ESET and Norton.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 Minister

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Posted 04 June 2009 - 05:44 PM

Hi Rigel,

Sorry for delay in replying but i have been really busy for the last few days.

I have been trying to download Cure it as advised. However I have been unable to do so. i have turned off Norton and to no avail. The message that keeps appearing is " ie is unable to download this application etc etc. Also a box with this operation has timed out appears over the message above. Have i a pest still lurking or is the av blocking or the other downloads i put on over the last week?

thanks,
Minister

#10 rigel

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Posted 07 June 2009 - 10:43 PM

You should be able to download Dr Web. I think we have something hidden. Let's more to a deeper look in another forum.

Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know. Best wishes - you are in good hands...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 Orange Blossom

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Posted 08 June 2009 - 04:50 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/232509/referred-by-rigel/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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