Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Time?


  • Please log in to reply
3 replies to this topic

#1 lswon80

lswon80

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:06:31 PM

Posted 27 May 2009 - 04:00 PM

What is the average response time In the Hijackthis section of this board???

BC AdBot (Login to Remove)

 


m

#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


  • Staff Emeritus
  • 19,461 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:65 miles due East of the "Logic Free Zone", in Md, USA
  • Local time:06:31 PM

Posted 27 May 2009 - 04:07 PM

Sorry there is no average time.

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.


Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible. No one is ignored here.

Thank you for understanding.

R,
K

Edited by KoanYorel, 27 May 2009 - 04:08 PM.

The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,723 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:05:31 PM

Posted 27 May 2009 - 04:08 PM

That is difficult to answer lswon80. Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, over 500 unanswered topics at the moment, as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest which is presently dated May 14), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Note: I have merged the two posts in your original topic here: http://www.bleepingcomputer.com/forums/t/229599/new-to-this-wrote-down-whats-going-on/ Please be sure you are subscribed to that thread. It would also be a good idea to bookmark the topic so you can find it easily.

Thank you for understanding.

Orange Blossom ~ forum moderator
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#4 lswon80

lswon80
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:06:31 PM

Posted 27 May 2009 - 04:12 PM

sorry about the impatientience that i have.. My Girlfriends computer and shes yelling at me every min that i sit here instead of her sitting here,, She doesnt understand im trying to fix it.. lol




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users