Yesterday I was on the internet when all of a sudden my computer froze up completely. i rebooted it and i could login in fine, but as soon as i logged in all the shortcuts flickered (some even dissapeared) and then my mouse froze up. i rebooted a second time in safe mode and everything is perfectly normal. i have norton antivirus so i ran a full system scan in safe mode and all it came up with was a tracking cookie. i then called dell customer support ( i have an older XPS) and they told me that it could not be a hardware problem bc it would run fine in safe mode, and that it had to be software. so i chatted with norton support and they seemed quite clueless but they said that i could pay them a 100 bucks to see if i had a virus. i told them that i would like to make sure that i had a virus before they did anything. i looked at some forums online and they said to go to MSCONFIG and disable all the startup boxes and then reboot in normal mode to try to find what the problem was. but even after unchecking everything under start up it would still freeze up in normal mode. looking online it seems that it might be a driver or a fan problem, but then why would it work perfectly in normal mode. also after restarting my computer like a million times in a row, in crashed and said that there was a problem with a fan on a black screen. i am hoping this is bc i just rebooted too many times in a row. any advice would be greatly appreciated.
also i opened up my computer and it was incredibly dusty especially around the fan. could i just spray compressed air around inside or is that a bad idea?
*i have windows xp home edition*
Edited by BIGRED40, 27 May 2009 - 03:11 PM.