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installation error for anti-virus software - possible infection

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#1 steventori


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Posted 27 May 2009 - 12:27 PM

I have been having trouble with PC Security Shield Deluxe and in my attempts to resolve the problem, have started wondering if I have a virus/worm (custom-built computer running Windows XP Pro). PC SSD 2008 will install but not update (cannot connect to the update server). PC SS Pro 2009 will not install - it keeps giving an installation error (-5006). I should note that I had trouble getting a clean download of the 2009 software - I kept getting a server connection lost error. My understanding is that this is usually due to old installations or problems during a previous installation, so I deleted all temp files and also went into regedit and erased all tracks of previous installs. Same problem occurred after cleaning.

PC Security techs believe it might be an infection. I have run Malwarbytes and have found nothing. However, I just came across an error log in the Windows/temp folder. There are two files that I cannot delete - one is Perflib_Perfdata_78c.dat and the other is WGAErrLog.txt. I cannot access the dat file, the txt file is a list of alphanumeric codes. Are these likely due to infection or a software problem? Is there a relatively easy way to determine their origin? Any suggestions for correcting it would be greatly appreciated.

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#2 garmanma


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Posted 28 May 2009 - 06:37 PM

These are not infections
These files are usually created when having a bad shutdown, etc. They are performance logs.
Sometimes you cannot delete them. You might have to "take ownership"
If you have Vista
I have more info, but I cannot find it at the moment

Is a diagnostic log for the Windows Genuine Advantage tool
It can be dleted
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#3 steventori

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Posted 29 May 2009 - 07:50 AM

Thanks, garmanma! That helps!

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