Posted 27 May 2009 - 12:27 PM
I have been having trouble with PC Security Shield Deluxe and in my attempts to resolve the problem, have started wondering if I have a virus/worm (custom-built computer running Windows XP Pro). PC SSD 2008 will install but not update (cannot connect to the update server). PC SS Pro 2009 will not install - it keeps giving an installation error (-5006). I should note that I had trouble getting a clean download of the 2009 software - I kept getting a server connection lost error. My understanding is that this is usually due to old installations or problems during a previous installation, so I deleted all temp files and also went into regedit and erased all tracks of previous installs. Same problem occurred after cleaning.
PC Security techs believe it might be an infection. I have run Malwarbytes and have found nothing. However, I just came across an error log in the Windows/temp folder. There are two files that I cannot delete - one is Perflib_Perfdata_78c.dat and the other is WGAErrLog.txt. I cannot access the dat file, the txt file is a list of alphanumeric codes. Are these likely due to infection or a software problem? Is there a relatively easy way to determine their origin? Any suggestions for correcting it would be greatly appreciated.