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Unable to update AVG, and general slowdown/problems loading some webpages


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3 replies to this topic

#1 cashewsandkd

cashewsandkd

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Posted 27 May 2009 - 01:13 AM

DDS (Ver_09-05-14.01) - NTFSx86
Run by corinna at 1:18:46.68 on 27/05/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.2.1033.18.1979.933 [GMT -3:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Users\corinna\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\system32\igfxext.exe
C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Common Files\Adobe\Updater6\Adobe_Updater.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\corinna\Downloads\dds.scr
C:\Windows\system32\conime.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = about:blank
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=1009&s=2&o=vp32&d=1008&m=extensa_4630z
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=1009&s=2&o=vp32&d=1008&m=extensa_4630z
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Smart-Shopper: {4a7c84e2-e95c-43c6-8dd3-03abcd0eb60e} - c:\program files\smart-shopper\bin\2.5.1\Smrt-Shpr.dll
BHO: jZip Webmail plugin: {647fd14a-c4f1-46f4-8fc3-0b40f54226f7} - c:\program files\jzip\WebmailPlugin.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
EB: SmartShopper: {8bcb5337-ec01-4e38-840c-a964f174255b} - c:\program files\smart-shopper\bin\2.5.1\Smrt-Shpr.dll
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [ISUSPM] "c:\programdata\macrovision\flexnet connect\6\ISUSPM.exe" -scheduler
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Skytel] Skytel.exe
mRun: [LManager] c:\progra~1\launch~1\LManager.exe
mRun: [BkupTray] "c:\program files\newtech infosystems\nti backup now 5\BkupTray.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Acer Assist Launcher] c:\program files\acer\acer assist\launcher.exe
mRun: [Acer Product Registration] "c:\program files\acer\acer registration\ACE1.exe" /startup
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [ePower_DMC] c:\program files\acer\empowering technology\epower\ePower_DMC.exe
mRun: [eRecoveryService]
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEBF} - {6FAC4823-815E-4361-836E-46D65ED2550B} - c:\program files\smart-shopper\bin\2.5.1\Smrt-Shpr.dll
IE: {3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEC0} - {4CF088BD-BE95-40a5-BE9B-677F8683EDEA} - c:\program files\smart-shopper\bin\2.5.1\Smrt-Shpr.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
TCP: NameServer = 85.255.112.92,85.255.112.104
TCP: {E1B6D41E-E41A-410B-BA2F-6587DB724094} = 85.255.112.92,85.255.112.104
TCP: {EB15C2E2-6382-4D4C-A6B3-196896C784DC} = 85.255.112.92,85.255.112.104
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL,avgrsstx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\corinna\appdata\roaming\mozilla\firefox\profiles\gprlcsm7.default\

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-10-29 325128]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-2-4 298264]
R2 BcmSqlStartupSvc;Business Contact Manager SQL Server Startup Service;c:\program files\microsoft small business\business contact manager\BcmSqlStartupSvc.exe [2008-1-11 30312]
R2 BUNAgentSvc;NTI Backup Now 5 Agent Service;c:\program files\newtech infosystems\nti backup now 5\client\Agentsvc.exe [2008-3-3 16384]
R2 ETService;Empowering Technology Service;c:\program files\acer\empowering technology\service\ETService.exe [2008-8-19 24576]
R2 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files\newtech infosystems\nti backup now 5\BackupSvc.exe [2008-4-6 50424]
R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files\newtech infosystems\nti backup now 5\SchedulerSvc.exe [2008-4-4 131072]
R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-4-17 11032]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2008-3-28 210432]
R3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [2008-8-19 93968]
S3 MSSQL$MSSMLBIZ;SQL Server (MSSMLBIZ);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2008-11-24 29263712]

=============== Created Last 30 ================

2009-05-27 00:56 <DIR> --d----- c:\program files\Trend Micro

==================== Find3M ====================

2009-03-21 22:38 84,221 a------- c:\windows\War3Unin.dat
2009-03-09 05:19 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-04 12:27 139,264 a------- c:\windows\War3Unin.exe
2009-03-04 12:27 2,829 a------- c:\windows\War3Unin.pif
2009-02-01 17:24 952 a--sh--- c:\programdata\KGyGaAvL.sys
2009-02-01 17:24 952 a--sh--- c:\progra~2\KGyGaAvL.sys
2008-11-08 13:29 86,016 a------- c:\windows\inf\infstor.dat
2008-11-08 13:29 51,200 a------- c:\windows\inf\infpub.dat
2008-11-08 13:29 86,016 a------- c:\windows\inf\infstrng.dat
2008-08-19 19:02 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 23:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 09:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 09:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 09:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 06:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 06:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 06:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 06:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 1:19:15.18 ===============

Attached Files



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#2 SifuMike

SifuMike

    malware expert


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Posted 29 May 2009 - 01:58 PM

Hello cashewsandkd,

Mozilla Firefox is out of date. Please update it to version 3.0.10


Download Security Check by screen317 from here or here.
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.



We need to disable your Windows Defender Real-time Protection as it may interfere with the fixes that we need to make.
  • Open Windows Defender.
  • Click on Tools, General Settings.
  • Scroll down and uncheck Turn on real-time protection (recommended).
  • After you uncheck this, click on the Save button and close Windows Defender.
After all of the fixes are complete it is very important that you enable Real-time Protection again.

Please download Malwarebytes' Anti-Malware from one of these places:
http://download.cnet.com/Malwarebytes-Anti...&tag=button
http://www.majorgeeks.com/Malwarebytes_Ant...ware_d5756.html
http://www.besttechie.net/mbam/mbam-setup.exe

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply along with a fresh HijackThis log.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

Edited by SifuMike, 29 May 2009 - 02:01 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#3 cashewsandkd

cashewsandkd
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  • Local time:12:09 AM

Posted 29 May 2009 - 08:15 PM

I disabled Windows Defender, ran Security Check and generated a log, and ran a new HijackThis log, but I couldn't open MalwareBytes after installing it (possibly disabled by the malware on the system?). I've posted the Security Check and Hijackthis logs if those are any help.

Results of screen317's Security Check version 0.98.3
Windows Vista Service Pack 1
``````````````````````````````
Antivirus/Firewall Check:
``````````````````````````````

Windows Firewall Disabled!
AVGFree8.0
Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:
``````````````````````````````

HijackThis 2.0.2
Java™ 6 Update 13
``````````````````````````````
Process Check:
objlist.exe by Laurent
``````````````````````````````

Windows Defender MSASCui.exe
Windows Defender MsMpEng.exe is disabled!
AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
``````````````````````````````
DNS Vulnerability Check:
``````````````````````````````

GREAT! (Very random)

Scan took 16 seconds.
`````````End of Log```````````




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:58:04 AM, on 27/05/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Users\corinna\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\system32\igfxext.exe
C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Common Files\Adobe\Updater6\Adobe_Updater.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&a...m=extensa_4630z
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&a...m=extensa_4630z
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Smart-Shopper - {4A7C84E2-E95C-43C6-8DD3-03ABCD0EB60E} - C:\Program Files\Smart-Shopper\Bin\2.5.1\Smrt-Shpr.dll
O2 - BHO: EmailBHO - {647FD14A-C4F1-46F4-8FC3-0B40F54226F7} - C:\Program Files\jZip\WebmailPlugin.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [BkupTray] "C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files\Acer\Acer Assist\launcher.exe
O4 - HKLM\..\Run: [Acer Product Registration] "C:\Program Files\Acer\Acer Registration\ACE1.exe" /startup
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [ePower_DMC] C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ISUSPM] "C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: SmartShopper - Compare product prices - {3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEBF} - C:\Program Files\Smart-Shopper\Bin\2.5.1\Smrt-Shpr.dll
O9 - Extra button: SmartShopper - Compare travel rates - {3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEC0} - C:\Program Files\Smart-Shopper\Bin\2.5.1\Smrt-Shpr.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\..\{E1B6D41E-E41A-410B-BA2F-6587DB724094}: NameServer = 85.255.112.92,85.255.112.104
O17 - HKLM\System\CCS\Services\Tcpip\..\{EB15C2E2-6382-4D4C-A6B3-196896C784DC}: NameServer = 85.255.112.92,85.255.112.104
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.92,85.255.112.104
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.92,85.255.112.104
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,avgrsstx.dll
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: NTI Backup Now 5 Agent Service (BUNAgentSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - Unknown owner - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9979 bytes

Attached Files


Edited by SifuMike, 29 May 2009 - 08:48 PM.
added both logs for easy reading


#4 SifuMike

SifuMike

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Posted 29 May 2009 - 08:52 PM

Hi cashewsandkd,


If MBAM will not run, go to the program directory of MBAM (e.g. C:\Program FIles\Malwarebytes Antimalware\) then rename mbam.exe to newtool.exe, double click newtool.exe to proceed in running a quick scan.

If you can't update MBAM, manually download the database installer from http://malwarebytes.gt500.org/mbam-rules.exe
See also: http://malwarebytes.gt500.org/database.jsp


Make sure you disable Windows Defender before running Malwarebytes.

Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply along with a fresh HijackThis log. Please do not attach your logs, as that makes them hard to read.

Edited by SifuMike, 29 May 2009 - 08:55 PM.

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