Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Hotmail won't load


  • This topic is locked This topic is locked
2 replies to this topic

#1 iceaura

iceaura

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:08:34 AM

Posted 26 May 2009 - 11:46 PM

My Mums computer has recently developed a virus I think, AVG keeps saying there is a trojan or something (Mum just clicks remove threat, so I haven't seen the problem yet). Apparently it said something about svchost.exe... The strange part is that Hotmail won't load. I tried IE and FF but wit would come up with page cannot be displayed (all other websites work fine, hotmail works fine on my pc at home). I can access the hotmail login page but after logging in, comes up with page cannot be displayed.

I read the preparation guide but for some reason the dds.scr wouldn't work for me, it just opened a bunch of gibberish in notepad (even though I click run after double clicking the file). Plus I couldn't register here from Mums house (I can't access hotmail!), so I am doing this from home. All I have on me at the moment is the hijackthis.log I got from Mums PC before I left.

I have attached a copy of the hijackthis.log, I hope this is OK.

Any help would be much appreciated,

Attached Files



BC AdBot (Login to Remove)

 


#2 thcbytes

thcbytes

  • Malware Response Team
  • 14,790 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:34 PM

Posted 08 June 2009 - 09:21 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#3 harrythook

harrythook


  • Security Colleague
  • 4,152 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Philadelphia
  • Local time:05:34 PM

Posted 14 June 2009 - 07:47 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.
All others please read The Preparation Guide before starting your topic.

Veni Vidi Vici
THE FIGHT AGAINST MALWARE

Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users