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Abnormal Memory usage, lag spikes, USB disconnects


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#1 Magus 84

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Posted 26 May 2009 - 09:58 PM

Hello. I've been having some problems recently (last few days, since 5/23 or so) with my PC. I'm running Win XP Pro, SP3 with an AMD Athlon dual-core processor and 2 Gigs of Ram. It was pieced together by my roommate and I from new parts that I bought over a period of about four months.

I first noticed the problem when playing Phantasy Star Universe: Ambition of the Illuminus. The on-screen action would "freeze up" for a minute, then go back to normal.

At first, after each "freeze", my controller would deactivate or my internet connection would drop. Both the controller and my wireless card are connected through USB ports. The controller's a standard Playstation 2 controller connected through a PS Converter USB adapter. The Wireless card is a RAlink Wireless USB card.

Until 5/25, I had two HDDs hooked up. One is a SATA, the other an IDE.

The "freeze ups" became more frequent, and began to be coupled with what sounded like the sound getting "stuck" in a loop. I looked in my Event Viewer for the System Error log, and found a bunch of different errors, including:

- The device, \Device\Ide\IdePort2, did not respond within the timeout period. (Event 9)
- An error was detected on device \Device\Harddisk1\D during a paging operation. (Event 51)
- The driver detected a controller error on \Device\Harddisk1\D. (Event 11)
- The driver has detected that device \Device\Ide\IdePort2 has old or out-of-date firmware. Reduced performance may result. (Event 26)
- The ring buffer that stores incoming mouse data has overflowed (buffer size is configurable via the PS/2 mouse properties in device manager). (Event 12)
- The device, \Device\Harddisk0\D, has a bad block. (Even 7)

I started off by running scans of AVG, Spybot S & D and Ad-Aware. None of them found anything. I ran Chkdisk on both HDDs, and neither found anything. I defragged my main HDD. It stopped mid-defrag, but when I ran it again it ran to completion and seemed successful. Still didn't fix the problem.

I unhooked the old HDD, and that stopped the Event 9, 51, 11 and 26 errors. However, the Event 7 errors popped up after that, all within a 5-minute span, and only once.

On the suggestion of a friend, I downloaded and ran Combofix (from combofix.org). I saved the log. It found no problems. After reading a bit on the stickies here, I now realize that may not have been the best idea.

I've downloaded and ran MalwareBytes Anti-Malware, with no results found. I've deactivated and reactivated AVG's registry scanner, with no results (again, on suggestion of a friend). I've downloaded and ran HijackThis!, and saved the log (but will not post until told). I've booted into Safe Mode and ran Chkdisk, but it was rather late last night. It seemed to pause at Stage 4, but when I woke up, the PC had powered off.

I have not installed any new programs or applications recently that may have caused this, or even any suspect/potentially suspect files that I am aware of. I took the side panel off and cleaned out a bit of dust buildup with a can of compressed air (after completely shutting down and powering the system off), and that had no noticeable effect.

At this point, the "freeze-ups" are becoming more frequent, and are occurring even when I am not running the game or any other memory-intensive programs. I'll notice that the memory usage will spike to 80 or 90%, then go down. No unusual processes are running, though I have noticed that my avgrsx.exe is finding a lot of pagefaults (500k and counting) and that my "System" memory process is eating up 66,548k of memory.

I am at a loss. This PC is only a bit over 6 months old, and was built from entirely new parts, with a fresh, valid install of Windows XP. I can provide full system/component information, the HJT! log, the Combofix log or any other information upon request.

Please assist if possible, or steer me to the correct section if I have posted this in error.

Thank you!

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#2 Budapest

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Posted 26 May 2009 - 10:03 PM

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#3 Magus 84

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Posted 27 May 2009 - 05:50 PM

Thank you for the quick reply, Budapest. I did as you instructed, and ran Chkdsk on the next reboot. I started it at about 10PM, and it finished around 2 AM. It only found one problematic file to repair, which it seemed to do without issue.

However, upon loading up the system, I'm still having issues with abnormal memory usage. The spikes in memory usage seem to come and go, even when doing something as innocuous as clicking on Start to open up a list of programs. With no Applications running.

That's after my PC has booted and the wireless connection has fully established itself.

Any ideas? Thanks in advance for anyone who has time to look at this.

#4 Budapest

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Posted 27 May 2009 - 06:12 PM

Right click on the relevant error(s) in the Event Viewer and select Properties. Post back what it says.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#5 Magus 84

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Posted 27 May 2009 - 07:15 PM

I think this is what you meant. It's the text from the "Winlogon" Event in the System Event Viewer that was created when Chkdsk finished.




Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 13 unused index entries from index $SII of file 0x9.
Cleaning up 13 unused index entries from index $SDH of file 0x9.
Cleaning up 13 unused security descriptors.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc000009c at offset 0x1e07d5c000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x1e07d5e000 for 0x1000 bytes.
Windows replaced bad clusters in file 11091
of name \DOCUME~1\Robert\MYDOCU~1\DOWNLO~1\_BSS__~1.MKV.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
Adding 2 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

488375968 KB total disk space.
81969904 KB in 63798 files.
25080 KB in 4923 indexes.
108 KB in bad sectors.
165580 KB in use by the system.
65536 KB occupied by the log file.
406215296 KB available on disk.

4096 bytes in each allocation unit.
122093992 total allocation units on disk.
101553824 allocation units available on disk.

Internal Info:
a0 36 01 00 7b 0c 01 00 6a 8c 01 00 00 00 00 00 .6..{...j.......
15 19 00 00 05 00 00 00 82 05 00 00 00 00 00 00 ................
fe 03 00 08 00 00 00 00 50 95 0c 22 00 00 00 00 ........P.."....
5c 3c 3c 12 00 00 00 00 96 20 be 7a 15 00 00 00 \<<...... .z....
a0 74 66 66 0f 00 00 00 54 5a d6 2d 25 00 00 00 .tff....TZ.-%...
40 61 a5 b3 00 00 00 00 88 38 07 00 36 f9 00 00 @a.......8..6...
00 00 00 00 00 c0 0b 8b 13 00 00 00 3b 13 00 00 ............;...

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Edited by Magus 84, 27 May 2009 - 07:16 PM.


#6 Budapest

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Posted 27 May 2009 - 08:12 PM

You need to run the disk check again (sorry - I know it takes a long time).

If you keep getting errors like this:

Read failure with status 0xc000009c at offset 0x1e07d5c000 for 0x10000 bytes

It might mean that your hard drive starting to fail, which would be why you're getting errors like this:

An error was detected on device \Device\Harddisk1\D during a paging operation
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#7 Magus 84

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Posted 27 May 2009 - 08:14 PM

Ok, thank you. I'll run it tomorrow while I'm at work and post the results when I get home. Do you think the HD failure is the reason behind the spikes in resource usage?

#8 Budapest

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Posted 27 May 2009 - 08:24 PM

Do you think the HD failure is the reason behind the spikes in resource usage?

It's possible.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 Magus 84

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Posted 28 May 2009 - 06:08 PM

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 20 unused index entries from index $SII of file 0x9.
Cleaning up 20 unused index entries from index $SDH of file 0x9.
Cleaning up 20 unused security descriptors.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

488375968 KB total disk space.
79597480 KB in 53178 files.
22048 KB in 4676 indexes.
108 KB in bad sectors.
165580 KB in use by the system.
65536 KB occupied by the log file.
408590752 KB available on disk.

4096 bytes in each allocation unit.
122093992 total allocation units on disk.
102147688 allocation units available on disk.

Internal Info:
a0 36 01 00 08 e2 00 00 d0 54 01 00 00 00 00 00 .6.......T......
9a 17 00 00 05 00 00 00 7f 05 00 00 00 00 00 00 ................
62 1f 59 07 00 00 00 00 c8 f5 e1 1e 00 00 00 00 b.Y.............
24 a0 1f 12 00 00 00 00 e8 ec f5 6b 14 00 00 00 $..........k....
6e 99 a0 75 0f 00 00 00 06 3c 40 27 24 00 00 00 n..u.....<@'$...
70 d6 a5 b3 00 00 00 00 88 38 07 00 ba cf 00 00 p........8......
00 00 00 00 00 a0 3e fa 12 00 00 00 44 12 00 00 ......>.....D...

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

New Chkdsk log, ran the same way.

#10 Budapest

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Posted 28 May 2009 - 06:41 PM

Are you still getting Event 7 errors?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 Magus 84

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Posted 28 May 2009 - 07:04 PM

Haven't had an Event 7 error recorded since the day I first posted this topic. However, I am still having the slowdown issues and random stoppage of all my USB stuff.

And thank you for continuing to look at this.

#12 Budapest

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Posted 28 May 2009 - 07:16 PM

The driver has detected that device \Device\Ide\IdePort2 has old or out-of-date firmware. Reduced performance may result. (Event 26)

Maybe you should check to see if you have the latest BIOS version.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#13 Magus 84

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Posted 28 May 2009 - 07:19 PM

How would I do that? I've tried updating drivers on all my HDDs and peripherals, and it kept saying that "no newer versions have been found".

Also, is that IDE device possibly the second HDD, the one that I disconnected a few days ago?

Sorry for the (probably dumb) questions.

#14 Budapest

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Posted 28 May 2009 - 07:23 PM

The first step is to boot into the BIOS and find out which one it is. Then we can search to see if it is the latest one. Do you know the make and model number of your motherboard.

It might be the second HDD, however the out of date firmware warning may refer to the port itself, rather than the device attached to it. That's why I want to check the BIOS version.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#15 Magus 84

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Posted 28 May 2009 - 07:34 PM

I'll look that up now. I know it's an Asus...something.

Edited by Magus 84, 28 May 2009 - 07:38 PM.





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