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#1 mummentshantz

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Posted 26 May 2009 - 09:46 PM

Thanks in advance for any assistance you are providing. Previously I've been pretty capable of this myself, but I guess since I last was foolish enough to let myself get so perniciously infected the tricks of the trade have surpassed my layman level abilities.

I shall try to itemize the situation as clearly as I can.

- This problem has actually been going on for quite a while, but as I've got a laptop to use most of the time and I've been extremely busy I haven't really bothered until now to try to get my desktop running cleanly again. I've actually forgotten how long ago I first noted the issue, it has been in excess of a month.

- I actually did have some reason for not having my anti-virus installed briefly... though do you think I can recall now? All I know is that it sure seems like a dumb idea now.

- I am running Windows XP Pro

- Practically any time I do a google search on any given topic the first time I click on any link in the search results I get taken to an alternate search page - usually toseeka .com which I don't trust at all as I had never heard of it before this.

- I have tried to put Malware Bytes on the job. It will not run. I have tried running an updated version of it from a flash drive. I have tried changing the name, the extension, both, making a copy and only changing it (in all three ways noted already). It will not run. I get a window declaring "Run-time error '440': Automation error"

- No other security software that I would normally use on the desktop will update. (Adaware, Norton 360, spybot)

- I do have hijackthis ready to go on the desktop, but am awaiting someone with the experience to interpret it better than I can... you, I hope.

- There is all the typical slowing down of the system that I usually associate with annoying accumulation of malware.

Thanks for your attention.

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m

#2 Budapest

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Posted 26 May 2009 - 10:10 PM

Try this scan. You can copy it over from another computer if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 mummentshantz

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Posted 27 May 2009 - 09:09 PM

Thank you kindly.

At first blush it does appear as though that did the trick. Norton 360 is updating as I type this and I ran a test google search that did not go pear shaped on me.

For the record, here is the results of the scan from Dr. Web:

autorun.inf;c:;Probably Win32.HLLW.Autoruner.corrupted;Moved.;
gaopdxjblxwectklnkvsapuprwrufebkntouco.sys;c:\windows\system32\drivers;Trojan.Packed.444;Deleted.;
Dc1554.mp3;C:\RECYCLER\S-1-5-21-1482476501-2052111302-1801674531-1003;Trojan.WMALoader;Cured.;


If there is anything else I should be doing, I am all ears (eyes?) and will check back here a few times in the next few days for good measure.

- K

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Posted 27 May 2009 - 10:21 PM

Now try to install Malwarebytes. If you can install it, run a quick-scan in normal mode and post the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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