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Can't Access Gmail Login Page


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2 replies to this topic

#1 Llemonjello

Llemonjello

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Posted 26 May 2009 - 05:33 PM

Hey BC Masters,

For about a week now I have not been able to get to the gmail login site. Since I can't get to even the login site, there's no way I can get to my e-mail. Every time I try I get a blank page with an error that reads as follows:
 

This webpage is not available.

The webpage at <hxxps://www.google.com/accounts/ServiceLogin?service=mail&passive=true&rm=false&continue=hxxp://mail.google.com/mail/?ui=html&zy=l&bsv=zpwhtygjntrz&scc=1<mpl=default<mplcache=2> might be temporarily down or it may have moved permanently to a new web address.

Now, I know this is an issue with my computer since I can log onto my gmail account just fine from work and my parents' house... so there's some sort of hanger-on that just won't let me through.

Here's what I've done to date:

1.) Un-installed Internet Explorer 8 and re-installed Internet Explorer 7 (unsuccessful)
2.) Deleted all cookies, temporary internet files and internet history through IE7's options menu
3.) Ran Spy Sweeper, Norton's Internet Security, AdAware (free version), rebooted and swore at computer... all unsuccessful.
4.) Tried going to gmail.google.com instead... that didn't work
5.) Tried logging on through iGoogle as suggested on another site... same results.

I've made a HJT log, so I'll post it here so that I don't waste it. =c)
 

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:21:53 PM, on 5/26/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Documents and Settings\HP HOME\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\cnetfilter.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\ehome\RMSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
C:\WINDOWS\system32\lxcrcoms.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program Files\Symantec\LiveUpdate\AUPDATE.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie8
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://products.webroot.com/disp0201.php?p...5E^adcwgmq_hl
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.5.0.135\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.5.0.135\IPSBHO.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.5.0.135\coIEPlg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SSC_UserPrompt] "c:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKLM\..\Run: [IS CfgWiz] c:\Program Files\Norton Internet Security\cfgwiz.exe /GUID {F073BDC9-0D67-4ff0-879E-27241C843828} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\HP HOME\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=pavilion&pf=laptop
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.5.0.135\coIEPlg.dll
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 5162 bytes

So there's my problem in all its confusing glory. Direct me!! As you suggest to all the other kind patrons on this forum, I'll not make any other changes until directed to by one of the HJT staff.

Thanks again,
Dustin "Llemonjello"

Edited by Orange Blossom, 11 February 2013 - 05:05 AM.
Deactivate link. ~ OB


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#2 myrti

myrti

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Posted 07 June 2009 - 05:26 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards _temp_

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 harrythook

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Posted 14 June 2009 - 07:52 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.
All others please read The Preparation Guide before starting your topic.

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THE FIGHT AGAINST MALWARE

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