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Yahoo and Google Hijack


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15 replies to this topic

#1 jescabrera

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Posted 26 May 2009 - 04:58 PM

My computer is infected with a redirect virus that affects web searches using Yahoo and Google. When I click on the results of a web search using Yahoo or Google, I'm redirected to other sites via a website that is labeled as such: relevantwebsearches dot com. This website informs me that it's redirecting my web searches.Please help.I'm using Windows XP.I've used Malwarebytes, Spybot, Superantispy, McAfee to no avail.

Edited by rigel, 26 May 2009 - 06:56 PM.
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#2 rigel

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Posted 26 May 2009 - 06:56 PM

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 jescabrera

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Posted 27 May 2009 - 05:46 PM

I have followed your instructions but I can't get SDFix to run. I get to the point where I run C:\SDFix\RunThis.bat. A window briefly pops up but closes immediately. I saw that there was a fix for this and I tried it but I still get the same problem. Please advise.

#4 rigel

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Posted 27 May 2009 - 06:12 PM

let's try an alternate

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 jescabrera

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Posted 27 May 2009 - 06:31 PM

I really appreciate your help.

Do I need to disconnect from the web and disable security?

#6 jescabrera

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Posted 27 May 2009 - 07:38 PM

I followed your instructions again....I downloaded the file Smitfraudfix.exe. However, this file generated a pop up window that quickly closed and extracted files to a folder on my desktop. Other than that, it didn't do any of the things mentioned in your response. Please advise.

Edited by jescabrera, 27 May 2009 - 08:01 PM.


#7 rigel

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Posted 27 May 2009 - 08:55 PM

Is this file in that folder = SmitfraudFix.exe?

If so, please double click it to run the program. There is a possibility you may have to reboot, but that is rare.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 jescabrera

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Posted 28 May 2009 - 04:02 AM

There is a SmitFraudFix file that is labeled Windows NT Command Script. When I click on it, a black window pops up and closes immediately. Nothing else happens after that.

#9 rigel

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Posted 28 May 2009 - 06:29 AM

Okay... Please update and run malwarebytes according to this procedure. Let's get that log.

On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 jescabrera

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Posted 28 May 2009 - 05:39 PM

Per your instructions, the log is indicated below. As you can see, it says that I'm clean but I continue having the same problems. I've also noticed that recently, my computer clock has changed to military time and my USB ports are not being recognized.




Malwarebytes' Anti-Malware 1.37
Database version: 2190
Windows 5.1.2600 Service Pack 3

5/28/2009 5:35:45 PM
mbam-log-2009-05-28 (17-35-45).txt

Scan type: Quick Scan
Objects scanned: 90179
Time elapsed: 2 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 rigel

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Posted 28 May 2009 - 05:46 PM

Our next step will be an online scan.

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 jescabrera

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Posted 28 May 2009 - 06:49 PM

O.K. per your instructions see below. It looks like it found the software you previously instructed me to install, among other items.



ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=6
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.5863
# api_version=3.0.2
# EOSSerial=6c5e357815f3fc499f7054b9aba7f5ff
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2009-05-28 11:45:15
# local_time=2009-05-28 06:45:15 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=0 0 0 0 0
# compatibility_mode=5121 21 100 88 49405270468750
# scanned=51025
# found=3
# cleaned=3
# scan_time=1198
C:\Documents and Settings\Jesse Cabrera\Desktop\SmitfraudFix.exe multiple threats (deleted - quarantined) 00000000000000000000000000000000
C:\Documents and Settings\Jesse Cabrera\Desktop\SmitfraudFix\Process.exe Win32/PrcView application (cleaned by deleting - quarantined) 00000000000000000000000000000000
C:\Documents and Settings\Jesse Cabrera\Desktop\SmitfraudFix\restart.exe Win32/Shutdown.NAA application (cleaned by deleting - quarantined) 00000000000000000000000000000000

Edited by jescabrera, 28 May 2009 - 06:52 PM.


#13 rigel

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Posted 28 May 2009 - 07:02 PM

SmitfraudFix is commonly flagged by antivirus products due to its scanning nature.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#14 jescabrera

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Posted 28 May 2009 - 08:55 PM

After an hour and 12 minutes, nothing. See below.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/28/2009 at 08:49 PM

Application Version : 4.26.1004

Core Rules Database Version : 3910
Trace Rules Database Version: 1854

Scan type : Complete Scan
Total Scan Time : 01:12:50

Memory items scanned : 260
Memory threats detected : 0
Registry items scanned : 6178
Registry threats detected : 0
File items scanned : 47477
File threats detected : 0

#15 rigel

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Posted 29 May 2009 - 06:48 AM

Well... we are at the end of what I can do here... if you are still having redirects, we need to move you to the HJT forum. They have much stronger tools to fix the redirect. I am sorry we could not fix everything here.

Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know. Best wishes - you are in good hands...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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