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Ultrasurf Help


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#1 IceSkateSasha

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Posted 26 May 2009 - 03:57 PM

Hope someone has some way of detecting and removing Ultrasurf 9.4 from our school computers. Most of the software that I have tried has not worked yet. Please help me figure out how to get rid of this program that lets students bypass our filter by using proxy sites. Thanks!

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#2 boopme

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Posted 27 May 2009 - 09:32 AM

Hello and welcome.. I am moving this to the Am I Infected forum.. I believe this to be malware. There are conflicting reports but I'll go with let's not take cahances..
I would like to see if MBAm will find win32 infections.

Now run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 rigel

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Posted 27 May 2009 - 06:38 PM

I hope you don't mind me sneaking in here boopme...

Are you using Firefox as a browser? There is a toolbar setting that can be turned off. Can you see the program in add/remove programs? Any all programs listing that may have an uninstaller? Browse under program files and see if you can find a folder for Ultrasurf. There maybe an uninstaller there as well.

Just a thought

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#4 IceSkateSasha

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Posted 28 May 2009 - 10:29 AM

Sorry if I posted this in the wrong forum. The Ultrasurf program is not listed under Program Files and also is not listed in the Add/Remove Programs in the Control Panel. I have tried the latest updated Malwarebytes to no avail. All of our student workstations are running Internet Explorer, so will have to try and figure out something as the students are going to porn sites and anywhere else they want to go. We can't really change over to Firefox as there are certain sites that the students have to go to that Firefox will not display correctly. There has got to be a way to remove this and keep it from installing. Thanks for any help.

#5 quietman7

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Posted 28 May 2009 - 01:49 PM

Ultrasurf 9.4 appears to be a legitimate program used to protect Internet privacy with anonymous surfing and browsing available for download from major hosting sites like softpedia:
http://www.softpedia.com/get/Security/Secu...UltraSurf.shtml

I can see why the kids want it.

Another option is to search the vendor's web site for a removal tool or contact their technical support team.
http://www.ultrareach.com/

BTW, if this is a school computer, the IT Department should be involved. In most school environments, the IT staff implement specific policies and procedures for the use of computer equipment and related resources. Are you a teacher of part of the IT staff?
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#6 IceSkateSasha

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Posted 28 May 2009 - 02:59 PM

I am the Network Administrator in the IT Department at the school. We are using a SonicWall Filter and Firewall. I may have found a solution, but not sure if it feasible. There are a couple of registry entries that the program writes and after removing them, the program was no longer working. Just got to figure out how to effectively remove those registry entries the best way throughout the system without crashing windows. A uninstall routine would be better. I will check with the maker of the software.

#7 rigel

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Posted 28 May 2009 - 03:26 PM

I am an ops manager with our district's IT department, so these topics are always an interest. As an aside, are you having proxy sites emailed to you? The creators will email you weekly updates - a nice way to stay on top of and squash new sites.

We can't really change over to Firefox as there are certain sites that the students have to go to that Firefox will not display correctly.

No, didn't mean that. Firefox has an "off" switch listed in its toolbar control area.

Edited by rigel, 28 May 2009 - 03:29 PM.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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