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Can't log into my account


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#1 ralph86420

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Posted 26 May 2009 - 02:57 PM

I have not been able to log into my account on my computer.

I have tried running windows in safe mode and I have the same problem.

Everytime I enter my password the comuter says that it's logging in as usual, then I see my desktop background for a second. The computer then returns to the log in screen informing me that it is logging out of my account.

I do not know how to even begin to attack this.

The last thing I did while my computer worked was run malawarebytes.

Any help would be appriciated.

Thanks

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#2 Budapest

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Posted 26 May 2009 - 05:38 PM

We will have to create a small 'fix CD' to solve this problem.
Please download RC.ISO and save it somewhere you can find it.
Also download MagicISO and install it.

Start MagicISO. You should see a window informing you about the full version of MagicISO.
In the bottom right select Try It! and the program will open.
Click on File and then on Open and navigate to the RC.ISO file you downloaded. Select it, and click Open.

First, we'll need to add a clean version of userinit.exe to the current RC.ISO
  • In the upper right pane, double click on the i386 folder.
  • Right click in the upper right pane and select Add Files...
  • Navigate to C:\Windows\System32 and select userinit.exe
  • Then click Open to add userinit.exe to the CD image.
  • Click File and select Save As...
  • Name the file RCplus and save it somewhere you can find it.
Next, we'll need to burn the newly created image to a disk that we can use to fix the problem.
  • Put a blank CD-R disk in your CD burner and close the tray. If an AutoPlay window opens, close it.
  • Click on Tools and select Burn CD/DVD with ISO.... A window will appear.
  • Click on the little folder to the right of CD/DVD Image File then navigate to the newly created RCplus.iso Image file and click Open.
  • In the CD/DVD Writing Speed drop-down menu choose the 8X setting.
  • Under Format make sure that Mode 1 is selected.
  • And finally, click on the Burn it! button to burn RCplus.iso to disk.
Once the disk is burned, put it in the machine you want to fix and restart it.
Boot to the CD just as you would with a Windows XP disk.
At the Welcome to Setup screen, press R to enter the Recovery Console.
Choose the installation to be repaired by number (usually 1) and press Enter.
When you are asked for the Administrator password, enter the password or leave it blank (default) and press Enter.

At the C:\Windows> prompt, type the following commands pressing Enter after each one. Note: Watch the spaces.

D:
cd i386
copy userinit.exe c:\windows\system32
exit

After putting in the third command, you should receive the message 1 file copied which will indicate that the operation succeeded.
Now take out the CD and reboot your computer to normal mode. Try to log in and it should let you back in.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 ralph86420

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Posted 26 May 2009 - 08:30 PM

I am not entirely sure how to boot the CD, once it is in machine that's having problems.

I have pressed F12 to enter the boot menu and then tried the CD/DVD option

Additionally, I was not entirely clear on the
First, we'll need to add a clean version of userinit.exe to the current RC.ISO
In the upper right pane, double click on the i386 folder.
Right click in the upper right pane and select Add Files...
Navigate to C:\Windows\System32 and select userinit.exe
Then click Open to add userinit.exe to the CD image.
Click File and select Save As...
Name the file RCplus and save it somewhere you can find it.

portion

the upper right pane did not have the i386 folder, but the lower left did so I opened that
I then right clicked the upper right pane and used the add files comand to add userinit.exe

Edited by ralph86420, 26 May 2009 - 08:35 PM.


#4 Budapest

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Posted 26 May 2009 - 08:32 PM

What happens when you do that?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 ralph86420

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Posted 26 May 2009 - 08:37 PM

I just edited my second post

In answering your question I takes me to the normal login screen that I would see should I have just turned on my computer and pressed no buttons

#6 Budapest

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Posted 26 May 2009 - 08:44 PM

The upper right pane should have the a i386 folder. Did you do this part first?

Click on File and then on Open and navigate to the RC.ISO file you downloaded. Select it, and click Open.


The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 ralph86420

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Posted 26 May 2009 - 09:05 PM

Yeah, so I totally missed that part.

I am still having a problem with getting the CD to run

#8 ralph86420

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Posted 26 May 2009 - 09:07 PM

I think I just got it going

I have a blue screen at the top reading Windows Setup

#9 ralph86420

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Posted 26 May 2009 - 09:11 PM

success I can see my desktop again, any further ideas to prevent this from happening again

#10 Budapest

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Posted 26 May 2009 - 09:42 PM

Good work!

This type of thing is caused by virus/malware infections - so to prevent it happening again you need to prevent being infected. Some reading material:

http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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