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Cannot access windows update in IE

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#1 honketyhank


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Posted 26 May 2009 - 01:17 PM

When I try to go to the Windows Update site, a new Firefox window opens, then the Microsoft site informs me that I need IE 5 or greater to run Windows Update. I have IE 6 installed. I can't get to anywhere in the Microsoft domain in IE without being redirected.

I recently reinstalled XP and succesfully downloaded and installed sp 3, so I presume the problem started within the last two weeks since then.

I have run a complete scan with Avast anti virus, Ad-aware, and Malwarebytes' mbam. Avast reported some instances of "Win32:Zbot-BFI [Trj]" and "Win32:Zbot-BFI [Trj]" viruses in my Outlook Deleted Items folder, in message attachments which I am quite sure I never opened (and not even the messages themselves). But no active viruses or malware were reported by Avast. The Ad-aware and mbam scans came back completely clean.

I hope someone can help me with this problem. Thank you.

I don't know if this is malware or bad settings or what. I removed the hijackthis log from my original post when I discovered that it did not belong in this forum. Sorry. The log is now in the malware forum. But if this is not malware, maybe somebody here can help me. Thank you.

Edited by honketyhank, 26 May 2009 - 03:44 PM.

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#2 garmanma


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Posted 26 May 2009 - 06:19 PM

Since you have a log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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