Pav/Trojan.BHO virus

I'd appreciate any help with this.
My 16 year old daughter was on web, got urgent message that she had a virus and clicked to download Personal Antivirus with a yellow shield icon to fix it. Of course, what she did was download the virus. Again! She did this some months ago.

Started getting messages w32.Pavsee.C Virus Found, Critical System Warning.
I ran Avira AntiVir and it didn't find anything. Downloaded and ran Malwarebytes and it found 10 objects, deleted them and reboot. After reboot I ran again and it found one of the objects again called Trojan.BHO in the registry key. Deleted, restarted, ran it again, found the same item and was to remove after reboot. So apparently this isn't getting removed.

I read the directions to post and it said to enable firewall, which I did. Then download, run and post a DDS pseudo Hijack this log with the question, so here it is. I have the Attach file if anyone needs to see it.

Thank you experts in advance - I need some help!



DDS (Ver_09-05-14.01) - NTFSx86
Run by stat004 at 11:17:22.40 on Tue 05/26/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.674 [GMT -5:00]

AV: Avira AntiVir PersonalEdition *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
svchost.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\prog\schedsrv.exe
C:\prog\schedmon.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HP\Smart Web Printing\hpswp_clipbook.exe
C:\Documents and Settings\Melissa\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [HighKey1] c:\program files\highkey\HighKey1.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [igfxtray] "c:\windows\system32\igfxtray.exe"
mRun: [igfxhkcmd] "c:\windows\system32\hkcmd.exe"
mRun: [igfxpers] "c:\windows\system32\igfxpers.exe"
mRun: [SoundMAXPnP] "c:\program files\analog devices\core\smax4pnp.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [RealTray] "c:\program files\real\realplayer\RealPlay.exe" SYSTEMBOOTHIDEPLAYER
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [DLA] "c:\windows\system32\dla\DLACTRLW.EXE"
mRun: [ISUSPM Startup] "c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe"
mRun: [Progressive Scheduler] "c:\prog\schedsrv.exe" /Autostart /SystemStart
mRun: [Progressive Scheduler Monitor] "c:\prog\schedmon.exe"
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [avgnt] "c:\program files\avira\antivir personaledition classic\avgnt.exe" /min
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: metauto-agent.com
Trusted Zone: travelers.com
Trusted Zone: travelerspc.com
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} - hxxp://fcic.support.ptsapp.com/systemInfo/ScriptX/smsx.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1238534544598
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {DF261D07-7E99-11D4-B2C7-009027A1F18A} - hxxps://agents.generalcasualty.com/ddrint/work/iedpwenu.cab
Notify: igfxcui - igfxdev.dll
LSA: Authentication Packages = msv1_0 c:\windows\system32\cbxXNhhg

============= SERVICES / DRIVERS ===============

R1 avgio;avgio;c:\program files\avira\antivir personaledition classic\avgio.sys [2009-3-2 11840]
R2 AntiVirScheduler;Avira AntiVir Personal - Free Antivirus Scheduler;c:\program files\avira\antivir personaledition classic\sched.exe [2009-3-2 68865]
R2 AntiVirService;Avira AntiVir Personal - Free Antivirus Guard;c:\program files\avira\antivir personaledition classic\avguard.exe [2009-3-2 151297]
R3 avgntflt;avgntflt;c:\program files\avira\antivir personaledition classic\avgntflt.sys [2009-3-2 52032]
S4 LkWebLink;Inter-Tel Collaboration Remote Client;c:\documents and settings\melissa\my documents\inter-tel\collaboration client 2.0\lkWebLink.exe [2007-9-20 32768]

=============== Created Last 30 ================

2009-05-26 09:40 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-05-26 09:40 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-26 09:40 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-25 19:50 <DIR> --d----- c:\program files\common files\Uninstall
2009-05-25 19:50 <DIR> --d----- c:\program files\PAV

==================== Find3M ====================

2009-04-22 10:45 61,224 a------- c:\documents and settings\melissa\GoToAssistDownloadHelper.exe
2009-04-22 10:10 60,744 a------- c:\documents and settings\melissa\g2mdlhlpx.exe
2009-03-21 09:06 989,696 -------- c:\windows\system32\dllcache\kernel32.dll
2009-03-06 09:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-06 09:22 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2009-03-02 19:18 826,368 a------- c:\windows\system32\wininet.dll
2009-03-02 19:18 826,368 -------- c:\windows\system32\dllcache\wininet.dll
2009-02-27 23:54 636,072 -------- c:\windows\system32\dllcache\iexplore.exe
2009-02-27 09:33 410,984 a------- c:\windows\system32\deploytk.dll
2008-10-01 09:54 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008100120081002\index.dat

============= FINISH: 11:17:32.95 ===============

Hello and welcome to Bleeping Computer

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If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

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Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explaination about the tool. No input is needed, the scan is running.
• Notepad will open with the results.
• Follow the instructions that pop up for posting the results.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards _temp_

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.
All others please read The Preparation Guide before starting your topic.