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Major help, can't do anything


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#1 v3k

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Posted 26 May 2009 - 10:02 AM

Ok I got this virus which basically does the following:

- Can only play games and run internet (very slowly)

- Cannot run a single antivirus program

- Cannot install anything

- Cannot system restore/reformat etc.

So basically I can't do much, i've tried running HJT and MBAM and so on and I can't run any of these, neither can I run anything in safe mode. So how can I remove this virus when I can't run any programs and I don't know where it is coming from, my CPU usage is all over the place as well and im realllyyyyy slow. I am running Windows XP service pack 3. Thanks.

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#2 quietman7

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Posted 26 May 2009 - 01:53 PM

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
  • If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.
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