Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Antivirus not working


  • This topic is locked This topic is locked
2 replies to this topic

#1 DeceiveR

DeceiveR

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:07:33 PM

Posted 26 May 2009 - 07:04 AM

Hi

Am having a HP 540 Laptop running XP professional, used to have Norton Antivirus ....One day antivirus was missing, am not even able to install/uninstall the programme and not even able to run an online virus scan.... ( most websites open after 10 mins, and that too partially.)

I ran the Hijack this tool and am pasting the results here pls help me in resolving the issue.


DDS (Ver_09-05-14.01) - NTFSx86
Run by b0018221 at 13:47:57.28 on Mon 05/25/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.299 [GMT 5.5:30]

FW: Symantec Endpoint Protection *enabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
svchost.exe
C:\lotus\notes\ntmulti.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\lotus\notes\NLNOTES.EXE
C:\lotus\notes\ntaskldr.EXE
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Documents and Settings\b0018221\Desktop\Removal ToolS\dds.scr

============== Pseudo HJT Report ===============

uWindow Title = Microsoft Internet Explorer provided by BHARTI
uStart Page = hxxp://w3.airtel.in
uDefault_Page_URL = hxxp://w3.airtel.in
mStart Page = hxxp://www.yahoo.com
uInternet Settings,ProxyServer = 10.96.9.44:4145
uInternet Settings,ProxyOverride = irpprod.*;10*;172*;192*;*appsweb.*;*.*bharti.com;*.erp*;noddy.csodelhi.touchtelindia.com;*crmapp*;*trngapp*;*icrmtrng*;*crmpilot*;*bhartibroadband.com;*crmapp.bharti.com:8000;*appl.bhartibroadband.com;*etize.airtelworld.in;*easyaccess.airtelworld.in;*crmaes.airtelworld.in;w3*;<local>
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\3.1.807.1746\swg.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
dRun: [Nokia.PCSync] c:\program files\nokia\nokia pc suite 6\PcSync2.exe /NoDialog
uExplorerRun: [1] \\10.33.42.23\sysvol\group.bat
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
uPolicies-explorer: ForceActiveDesktopOn = 1 (0x1)
uPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
uPolicies-explorer: DisallowRun = 1 (0x1)
uPolicies-explorer: NoActiveDesktop = 1 (0x1)
uPolicies-disallowrun: 1 = bckgzm.exe
uPolicies-disallowrun: 2 = chkrzm.exe
uPolicies-disallowrun: 3 = freecell.exe
uPolicies-disallowrun: 4 = hrtzzm.exe
uPolicies-disallowrun: 5 = mshearts.exe
uPolicies-disallowrun: 6 = msmsgs.exe
uPolicies-disallowrun: 7 = mstsc.exe
uPolicies-disallowrun: 8 = pinball.exe
uPolicies-disallowrun: 9 = rvsezm.exe
uPolicies-disallowrun: 10 = sol.exe
uPolicies-disallowrun: 11 = spider.exe
uPolicies-disallowrun: 12 = winmine.exe
uPolicies-disallowrun: 13 = ypager.exe
uPolicies-system: NoDispScrSavPage = 1 (0x1)
uPolicies-system: DisableChangePassword = 1 (0x1)
uPolicies-system: Wallpaper = \\10.119.40.10\policy\AP\wallpaper -100 million - hi res.jpg
uPolicies-system: WallpaperStyle = 2
mPolicies-system: EnableLUA = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} - hxxp://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1241784217343
DPF: {6824D897-F7E1-4E41-B84B-B1D3FA4BF1BD} - hxxp://utilities.pcpitstop.com/Exterminate2/pcpitstopAntiVirus.dll
DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} - hxxps://mail.airtel.in/SPMAIL01.bharti.com/dwa7W.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: igfxcui - igfxdev.dll
LSA: Authentication Packages = msv1_0 TivoliAP

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\b0018221\applic~1\mozilla\firefox\profiles\3vocgh29.default\

============= SERVICES / DRIVERS ===============

R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2009-5-17 28544]
R2 CITMDRV;CITMDRV;c:\windows\system32\drivers\CITMDRV.SYS [2009-2-24 10752]
R3 aic32p;aic32p;\??\c:\windows\system32\drivers\fqrpmn.sys --> c:\windows\system32\drivers\fqrpmn.sys [?]
S2 lcfd;Tivoli Endpoint;c:\program files\tivoli\lcf\bin\w32-ix86\mrt\lcfd.exe [2009-5-4 192512]
S3 fsbl;F-Secure BlackLight Engine Driver;\??\c:\program files\airtel pc secure\anti-virus\fsbldrv.sys --> c:\program files\airtel pc secure\anti-virus\fsbldrv.sys [?]
S4 vsdatant;vsdatant; [x]

=============== Created Last 30 ================

2009-05-18 10:04 <DIR> --d----- c:\docume~1\b0018221\applic~1\Malwarebytes
2009-05-18 10:04 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-05-18 10:04 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-18 10:04 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-05-18 10:04 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-17 17:56 <DIR> a-dshr-- C:\cmdcons
2009-05-17 17:49 161,792 a------- c:\windows\SWREG.exe
2009-05-17 17:49 98,816 a------- c:\windows\sed.exe
2009-05-17 17:49 <DIR> --d----- C:\ComboFix
2009-05-17 17:47 3,050,377 a------- C:\ComboFix.exe
2009-05-17 15:58 28,544 a------- c:\windows\system32\drivers\pavboot.sys
2009-05-17 15:58 <DIR> --d----- c:\program files\Panda Security
2009-05-17 14:09 <DIR> --dsh--- c:\documents and settings\b0018221\IECompatCache
2009-05-15 18:45 <DIR> --d----- c:\program files\common files\SupportSoft
2009-05-15 09:55 <DIR> --d----- c:\windows\system32\KB905474
2009-05-14 21:17 <DIR> --d----- c:\program files\common files\Scanner
2009-05-14 21:14 14,568 a------- c:\windows\system32\drivers\wg6n.sys
2009-05-14 21:14 14,568 a------- c:\windows\system32\drivers\wg5n.sys
2009-05-14 21:14 14,568 a------- c:\windows\system32\drivers\wg4n.sys
2009-05-14 21:14 60,496 a------- c:\windows\system32\drivers\Teefer.sys
2009-05-14 21:14 14,568 a------- c:\windows\system32\drivers\wg3n.sys
2009-05-14 21:14 21,075 a------- c:\windows\system32\drivers\wpsdrvnt.sys
2009-05-14 21:14 83,096 a------- c:\windows\system32\SSSensor.dll
2009-05-14 21:14 <DIR> --d----- c:\program files\Sygate
2009-05-14 21:14 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-05-14 21:08 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-05-14 21:08 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-05-14 21:04 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PCPitstop
2009-05-14 19:02 <DIR> --d----- c:\program files\Airtel PC Secure
2009-05-14 19:00 <DIR> --d----- c:\docume~1\alluse~1\applic~1\f-secure
2009-05-13 19:22 <DIR> --d----- c:\windows\SxsCaPendDel
2009-05-13 19:20 <DIR> --d----- c:\docume~1\alluse~1\applic~1\fssg
2009-05-13 18:47 <DIR> --d----- c:\program files\PCPitstop
2009-05-12 12:05 12,160 ac------ c:\windows\system32\dllcache\mouhid.sys
2009-05-12 12:05 12,160 a------- c:\windows\system32\drivers\mouhid.sys
2009-05-12 12:05 10,368 ac------ c:\windows\system32\dllcache\hidusb.sys
2009-05-12 12:05 10,368 a------- c:\windows\system32\drivers\hidusb.sys
2009-05-08 19:57 <DIR> --dsh--- c:\documents and settings\b0018221\PrivacIE
2009-05-08 19:54 <DIR> --dsh--- c:\documents and settings\b0018221\IETldCache
2009-05-08 19:51 <DIR> --d----- c:\windows\ie8updates
2009-05-08 19:51 102,400 -c------ c:\windows\system32\dllcache\iecompat.dll
2009-05-08 19:50 <DIR> -cd-h--- c:\windows\ie8
2009-05-08 19:12 127 a------- c:\windows\system32\MRT.INI
2009-05-08 18:59 1,203,922 -c------ c:\windows\system32\dllcache\sysmain.sdb
2009-05-08 18:59 215,552 -c------ c:\windows\system32\dllcache\wordpad.exe
2009-05-08 18:58 333,952 -c------ c:\windows\system32\dllcache\srv.sys
2009-05-08 18:57 455,296 -c------ c:\windows\system32\dllcache\mrxsmb.sys
2009-05-08 18:56 1,106,944 -c------ c:\windows\system32\dllcache\msxml3.dll
2009-05-08 18:56 337,408 -c------ c:\windows\system32\dllcache\netapi32.dll
2009-05-08 18:56 331,776 -c------ c:\windows\system32\dllcache\msadce.dll
2009-05-08 18:56 691,712 -c------ c:\windows\system32\dllcache\inetcomm.dll
2009-05-08 18:55 272,128 -c------ c:\windows\system32\dllcache\bthport.sys
2009-05-08 18:55 203,136 -c------ c:\windows\system32\dllcache\rmcast.sys
2009-05-08 18:39 <DIR> --d----- c:\windows\system32\scripting
2009-05-08 18:39 <DIR> --d----- c:\windows\l2schemas
2009-05-08 18:38 <DIR> --d----- c:\windows\system32\en
2009-05-08 18:38 <DIR> --d----- c:\windows\system32\bits
2009-05-08 18:37 <DIR> --d----- c:\windows\ServicePackFiles
2009-05-08 18:35 <DIR> --d----- c:\windows\network diagnostic
2009-05-08 18:18 1,309,184 -------- c:\windows\system32\drivers\mtlstrm.sys
2009-05-08 18:17 701,440 -------- c:\windows\system32\drivers\ati2mtag.sys
2009-05-08 17:57 <DIR> --d----- c:\windows\system32\PreInstall
2009-05-08 17:57 <DIR> --d-h--- c:\windows\$hf_mig$
2009-05-08 17:35 31,768 a------- c:\windows\system32\wucltui.dll.mui
2009-05-08 17:35 23,576 a------- c:\windows\system32\wuaucpl.cpl.mui
2009-05-08 17:35 23,576 a------- c:\windows\system32\wuapi.dll.mui
2009-05-08 17:35 18,456 a------- c:\windows\system32\wuaueng.dll.mui
2009-05-08 17:35 <DIR> --d----- c:\windows\system32\SoftwareDistribution
2009-05-06 15:37 89 a------- c:\windows\mvPCinfo.ini
2009-05-04 16:06 253 a------- c:\windows\multi.ini
2009-05-04 16:05 <DIR> --d----- c:\windows\Tivoli
2009-04-30 16:43 <DIR> --d----- c:\program files\Yahoo!
2009-04-25 17:21 <DIR> --d----- c:\windows\system32\LogFiles

==================== Find3M ====================

2009-05-08 18:41 86,327 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-03-08 04:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 04:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 04:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 04:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 04:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 04:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 04:31 34,816 a------- c:\windows\system32\imgutil.dll
2009-03-08 04:31 48,128 a------- c:\windows\system32\mshtmler.dll
2009-03-08 04:31 45,568 a------- c:\windows\system32\mshta.exe
2009-03-08 04:22 156,160 a------- c:\windows\system32\msls31.dll
2009-03-06 19:52 284,160 a------- c:\windows\system32\pdh.dll

============= FINISH: 13:48:14.75 ===============

BC AdBot (Login to Remove)

 


#2 Net_Surfer

Net_Surfer

  • Banned
  • 2,154 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:03 AM

Posted 07 June 2009 - 02:54 PM

Hello and :thumbup2: to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.

-----------------------------------------------------------

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:)

#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,911 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:10:03 AM

Posted 15 June 2009 - 07:00 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users