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Computer constanly restarting, all files deleted, won't connect to internet unless in safe mode


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#1 dondrew

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Posted 25 May 2009 - 07:17 PM

I have no idea what happened or why. I was installing VZAccess Manager Software for a Blackberry and my computer froze and restarted. When I logged back on it loaded everything and then once done restarted again. After the second time I didn't have to log back on because there were no passwords in place and everything I had was deleted including system restore points. The internet will not work unless I am in safe mode. I am running on Windows XP. I would really appreciate any help anyone could give me. I'm not even worried about getting all my files back, if I could it would be great but if I can't I really just need my computer working normally again. If this is posted in the wrong location please just direct me where to go. Thanks in advance.

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#2 Budapest

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Posted 25 May 2009 - 11:30 PM

Try this scan. You can copy it over from another computer if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 dondrew

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Posted 26 May 2009 - 05:35 PM

Ok the scan took 7 and a half hours but it's done and here is the content of the log...


KillWind.exe;C:\hp\bin;Tool.ProcessKill;Incurable.Moved.;
EmptyProcess.exe;C:\Program Files\Cheat Engine;Win32.HLLW.Viking.34;Deleted.;
MiniBugTransporter.dll;C:\Program Files\Common Files\Real\WeatherBug;Adware.Minibug;Incurable.Moved.;
inetchk.exe;C:\Program Files\music_now;Trojan.Click.2093;Deleted.;
aolcinst.exe\core.cab\GTDOWNAO_106.ocx;C:\Program Files\Online Services\Aol\United States\AOL90\comps\coach\aolcinst.exe;Adware.Gdown;;
aolcinst.exe;C:\Program Files\Online Services\Aol\United States\AOL90\comps\coach;Archive contains infected objects;Moved.;
aolcinst.exe\core.cab\GTDOWNAO_106.ocx;C:\Program Files\Online Services\Aol\United States\AOL90E\comps\coach\aolcinst.exe;Adware.Gdown;;
aolcinst.exe;C:\Program Files\Online Services\Aol\United States\AOL90E\comps\coach;Archive contains infected objects;Moved.;
A0002377.exe;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP2;Win32.HLLW.Viking.34;Deleted.;
A0002378.exe;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP2;Trojan.Click.2093;Deleted.;
A0002379.exe\core.cab\GTDOWNAO_106.ocx;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP2\A0002379.exe;Adware.Gdown;;
A0002379.exe;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP2;Archive contains infected objects;Moved.;
A0002380.exe\core.cab\GTDOWNAO_106.ocx;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP2\A0002380.exe;Adware.Gdown;;
A0002380.exe;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP2;Archive contains infected objects;Moved.;
0F105C3B.dll;C:\USERDATA\DoctorWeb\Quarantine;Adware.Zango;Incurable.Moved.;
73994E54.exe;C:\USERDATA\DoctorWeb\Quarantine;Adware.Altnet;Incurable.Moved.;
KillWind.exe;C:\USERDATA\DoctorWeb\Quarantine;Tool.ProcessKill;Incurable.Moved.;
MiniBugTransporter.dll;C:\USERDATA\DoctorWeb\Quarantine;Adware.Minibug;Incurable.Moved.;

#4 Budapest

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Posted 26 May 2009 - 05:41 PM

See if you can now run this scan:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 dondrew

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Posted 26 May 2009 - 08:03 PM

Malwarebytes' Anti-Malware 1.37
Database version: 2183
Windows 5.1.2600 Service Pack 2

5/26/2009 8:53:44 PM
mbam-log-2009-05-26 (20-53-44).txt

Scan type: Quick Scan
Objects scanned: 110374
Time elapsed: 3 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx.1 (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\sonce122730.dat (Worm.KoobFace) -> Quarantined and deleted successfully.

#6 Budapest

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Posted 26 May 2009 - 08:12 PM

Now reboot your computer, run the Malwarebytes full-scan and post the new log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 dondrew

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Posted 27 May 2009 - 06:01 AM

Malwarebytes' Anti-Malware 1.37
Database version: 2183
Windows 5.1.2600 Service Pack 2

5/27/2009 7:00:49 AM
mbam-log-2009-05-27 (07-00-49).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|J:\|)
Objects scanned: 309474
Time elapsed: 34 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\program files\online services\PeoplePC\ISP5900\utilities\AtlBrowser.exe (Dialer) -> Quarantined and deleted successfully.

#8 Budapest

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Posted 27 May 2009 - 04:57 PM

How's your computer running now?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 dondrew

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Posted 27 May 2009 - 05:31 PM

All my files are still missing and it still won't connect to the internet unless I am in safe mode. I know it's not the router or internet connection because I have 2 other computers running that connect fine.

#10 Budapest

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Posted 27 May 2009 - 05:36 PM

Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot.

Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 dondrew

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Posted 27 May 2009 - 06:00 PM

I did all that and it still won't connect unless in safe mode and there are still no files. The connection for my internet says "limited or no connectivity", but my signal strength is excellent. In safe mode it connects right away.

#12 Budapest

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Posted 27 May 2009 - 06:13 PM

Please print out and follow these instructions: "How to use SDFix". This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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