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firefox issues


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#1 fscguy

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Posted 25 May 2009 - 04:45 PM

my firefox likes to close for no reason. can someone help me?

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#2 fscguy

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Posted 30 May 2009 - 06:11 PM

here is the error i get


AppName: firefox.exe AppVer: 1.8.20081.21709 ModName: firefox.exe
ModVer: 1.8.20081.21709 Offset: 0008dbaf

#3 Orange Blossom

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Posted 30 May 2009 - 06:23 PM

From the looks of things, your version of Firefox is horribly out dated.

I'd suggest uninstalling it and installing the latest version found here: http://www.mozilla.com/en-US/

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#4 fscguy

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Posted 30 May 2009 - 06:30 PM

do i have to use the control panel to uninstall it or will it uninstall when i install the new version.

#5 Orange Blossom

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Posted 30 May 2009 - 06:39 PM

You need to manually uninstall it. In fact, I would suggest a total uninstall which would include removing the profile. I would suggest backing up your bookmarks first. Please read the following for how to do a clean Firefox uninstall and reinstall.

Note: You will have to go back and redo all of your personal settings (Options), as deleting the Profile folder will erase everything Firefox related.

You will be starting with a clean slate.

To completely uninstall Firefox, you will need to delete your Profile folder.
This file is not removed when you uninstall Firefox from Add/Remove.
It will retain all of your previous settings, and re-apply them to your new install, if it's not deleted.
That's why, when you install a new version of Firefox, your previous settings, bookmarks, passwords, etc., all remain the same.
For a Fresh (start from scratch) install, this folder has to be removed.

You might want to make a copy of the Bookmark.html file, before you uninstall, and save it to somewhere you'll be able to find it.
This is where all of your Bookmarks are stored.
Set windows to show hidden files,
How to see hidden files in Windows
Then navigate to:
C:\ Documents and Settings \ user name \ Application Data \ Mozilla \ Firefox \ Profiles \ default.random characters \ Bookmark.html
And make a copy of the Bookmark.html file

Then you can replace, the new one created, with the old one, you copied.
After you install Firefox, delete Bookmark.html, and replace it with your saved copy of Bookmark.html.
Restart Firefox.
That way, you'll have all of your Bookmarks back.

Now for the uninstall.
Uninstall your current version of Firefox from Add/Remove programs.
Then navigate to:
C:\ Documents and Settings \ "your user name" \ Application Data \ Mozilla \ Firefox \ Profiles
Delete the Profiles folder (or send it to the Recycle Bin as a backup).
Then navigate to:
C: \ Program Files \ Mozilla Firefox, and delete that folder.
Then reinstall Firefox.

Don't forget to replace your Bookmark.html file.


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#6 fscguy

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Posted 31 May 2009 - 11:31 AM

i got the new version and i am still having issues with it crashing on me

#7 Orange Blossom

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Posted 31 May 2009 - 02:47 PM

Did you do a clean install? In other words, did you manually remove the profile? I'm double-checking on that, because a corrupt profile can cause major problems.

If you did manually remove it when you uninstalled Firefox, I'd like you to run Firefox in the Safe Mode version. You will see it in Start Menu. Be sure to close down the regular version before doing so.

Start ==> All Programs ==> Mozilla Firefox ==> Mozilla Firefox (Safe Mode).

The Safe Mode version runs without the extensions or add-ons. If you have no crashing problems running the Safe Mode version, then we know it has something to do with one or more of the extensions or add-ons.

If you DIDN'T remove the profile, uninstall Firefox again, and this time be sure to navigate to the profile folder and remove it as well before reinstalling. The instructions for doing so are in my previous post.

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#8 fscguy

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Posted 31 May 2009 - 06:57 PM

i did manually remove the profile like you said to.

#9 Orange Blossom

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Posted 31 May 2009 - 11:06 PM

Okay. Having verified that, please run Firefox in the Safe Mode version and see if the crashing still occurs. I provided the directions for that in my previous post.

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