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unable to open www.microsoft.com or antivirus websites


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2 replies to this topic

#1 demonrage

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Posted 25 May 2009 - 02:14 PM

Hi,
i've been getting this weird problem on my database server ( 2003 )
i noticed i cannot open www.microsoft.com i became suspicious and then tried to open symantec or kaspersky and obviously none open, internet is of course fine.

so i suspected some sort of spyware.
i then downloaded spybot, did a full scan it found a couple of cookie issues apparently fixed them. but still the problem is the same.

i then got ad-aware and right now, whenever i run a full scan, 20 seconds through i get a BSD says IRQL_Not_THE_SAME_OR_EQUAL or sometihng like that.

here's my hijackthis Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:43:49 PM, on 25/05/2009
Platform: Windows 2003 (WinNT 5.02.3790)
MSIE: Internet Explorer v6.00 (6.00.3790.0000)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\HP\Cissesrv\cissesrv.exe
C:\WINDOWS\system32\cpqrcmc.exe
C:\hp\hpsmh\data\cgi-bin\vcagent\vcagent.exe
C:\WINDOWS\system32\Dfssvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\ismserv.exe
C:\WINDOWS\system32\ntfrs.exe
C:\sybase\ASE-12_5\bin\bcksrvr.exe
C:\sybase\ASE-12_5\bin\sqlsrvr.exe
C:\WINDOWS\system32\sysdown.exe
C:\hp\hpsmh\bin\smhstart.exe
C:\hp\hpsmh\bin\hpsmhd.exe
C:\hp\hpsmh\bin\rotatelogs.exe
C:\hp\hpsmh\bin\rotatelogs.exe
C:\hp\hpsmh\bin\hpsmhd.exe
C:\hp\hpsmh\bin\rotatelogs.exe
C:\hp\hpsmh\bin\rotatelogs.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\rdpclip.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\rdpclip.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\system32\mmc.exe
C:\WINDOWS\System32\NOTEPAD.EXE
C:\WINDOWS\System32\NOTEPAD.EXE
C:\WINDOWS\System32\NOTEPAD.EXE
E:\Program Files\MySQL\MySQL Server 5.0\bin\mysqld-nt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://shdoclc.dll/hardAdmin.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://shdoclc.dll/hardAdmin.htm
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O15 - ESC Trusted Zone: http://mozilla.mirror.ac.za
O15 - ESC Trusted Zone: www.mozilla.com
O15 - ESC Trusted Zone: http://www.mozilla.com
O15 - ESC Trusted Zone: http://pv-mirror01.mozilla.org
O15 - ESC Trusted Zone: http://mirror.its.uidaho.edu
O15 - ESC Trusted Zone: http://victoria.acc.umu.se
O15 - ESC Trusted Zone: http://*.windowsupdate.com
O15 - ESC Trusted Zone: http://*.windowsupdate.com (HKLM)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1230339524343
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain =
O17 - HKLM\Software\..\Telephony: DomainName = < My domain name here >
O17 - HKLM\System\CCS\Services\Tcpip\..\{990F221C-3D64-4D17-A4ED-0C35C914E855}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = < My domain name here >
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = < My domain name here >
O18 - Protocol: hpapp - {24F45006-5BD9-41B7-9BD9-5F8921C8EBD1} - C:\Program Files\Compaq\hpadu\bin\hpapp.dll
O23 - Service: HP Smart Array SAS/SATA Event Notification Service (Cissesrv) - Hewlett-Packard Company - C:\Program Files\HP\Cissesrv\cissesrv.exe
O23 - Service: HP ProLiant Remote Monitor Service (CpqRcmc) - Hewlett-Packard Company - C:\WINDOWS\system32\cpqrcmc.exe
O23 - Service: HP Version Control Agent (cpqvcagent) - Hewlett-Packard Company - C:\hp\hpsmh\data\cgi-bin\vcagent\vcagent.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: MySQL - Unknown owner - E:\Program.exe (file missing)
O23 - Service: Sybase BCKServer _ IBA_SYBASE_BS (SYBBCK_IBA_SYBASE_BS) - Unknown owner - C:\sybase\ASE-12_5\bin\bcksrvr.exe
O23 - Service: Sybase SQLServer _ IBA_SYBASE (SYBSQL_IBA_SYBASE) - Unknown owner - C:\sybase\ASE-12_5\bin\sqlsrvr.exe
O23 - Service: Sybase XPServer _ IBA_SYBASE_XP (SYBXPS_IBA_SYBASE_XP) - Unknown owner - C:\sybase\ASE-12_5\bin\xpserver.exe
O23 - Service: SYSAM - Unknown owner - C:\sybase\SYSAM-1_0\bin\lmgrd (file missing)
O23 - Service: HP ProLiant System Shutdown Service (sysdown) - Hewlett-Packard Company - C:\WINDOWS\system32\sysdown.exe
O23 - Service: HP System Management Homepage (SysMgmtHp) - Hewlett-Packard Company - C:\hp\hpsmh\bin\smhstart.exe

--
End of file - 5560 bytes

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#2 Net_Surfer

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Posted 07 June 2009 - 02:42 PM

Hello and :thumbup2: to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.

-----------------------------------------------------------

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:)

#3 Orange Blossom

Orange Blossom

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Posted 15 June 2009 - 07:04 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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