Most Internet connectivity problems arise out of corrupt Winsock settings due to the installation of a networking software or Malware infestation. Using netsh winsock reset is a method to re-enable connectivity so that's what I would have instructed you to do.
There is no way to guarantee you will not get reinfected. No single product is 100% foolproof
and can detect and remove all threats at any given time. The security community is in a constant state of change as new infections appear. Each vendor has its own definition of what constitutes malware and scanning your computer using different criteria will yield different results. The fact that each program has its own definition files means that some malware may be picked up by one that could be missed by another. Thus, a multi-layered defense using several anti-spyware products (including an effective firewall) to supplement your anti-virus combined
with common sense and safe surfing habits provides the most complete protection.
If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one
. Some of the malware you picked up could have been backed up, renamed and saved in System Restore
. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back
" to a clean working state.The easiest and safest way to do this is
- Go to Start > Programs > Accessories > System Tools and click "System Restore".
- Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
- Then use Disk Cleanup to remove all but the most recently created Restore Point.
- Go to Start > Run and type: Cleanmgr
- Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
- Click the "More Options" tab, then click the "Clean up" button under System Restore.
- Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
- Click Yes, then click Ok.
- Click Yes again when prompted with "Are you sure you want to perform these actions?"
- Disk Cleanup will remove the files and close automatically.
can refer to these links: Create a New Restore Point in Vista
and Disk Cleanup in Vista