Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

pc not working as it was could someone please help!


  • This topic is locked This topic is locked
11 replies to this topic

#1 wantone

wantone

  • Members
  • 52 posts
  • OFFLINE
  •  
  • Local time:08:51 PM

Posted 25 May 2009 - 05:19 AM

hi pc is not responding as it used to, and i've problems running cleanup programes/updates
could some one please help
thanks ian

Edited by The weatherman, 25 May 2009 - 06:10 AM.
Moved from HJT to a more appropriate forum. TW


BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:09:51 PM

Posted 25 May 2009 - 09:27 AM

We could use a better description of your problem and what you might have already done to solve it
What OS are you using and your computer specs. or make and model number
Have a look at this:
http://www.bleepingcomputer.com/forums/t/44690/slow-computer/
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 wantone

wantone
  • Topic Starter

  • Members
  • 52 posts
  • OFFLINE
  •  
  • Local time:08:51 PM

Posted 25 May 2009 - 10:23 AM

hi there, thanks for your time
ive a couple of problems really, im using windows xp on a packard bell machine (not to sure as to the spec) not very clued up on computers.
been running avg8.5.399, updating daily
also using spy-bot normaly weekly update (but sometimes i forget)
ad-ware
and spyblaster just updated to 4.2

seem to have a problem running ad-ware. it wont let me upate or scan, i keep getting a error 1814 code

was having a problem with spyblaster as well not working but deleted it 4.1 and downloaded 4.2 and it seems to be ok now

also not sure why but i normaly down load pic's from my camara via windows picture wizard (normaly it pops up when i plug the camara into the pc) but i can find it now when i connect my camara

also things just dont seem as normal a bit slower

ian

#4 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:09:51 PM

Posted 25 May 2009 - 02:07 PM

OK, we're going to treat this as a malware issue for the time being, so I'm moving this to AII
AdAware is not all that great anymore and we really do not recommend it


If you use Spybot's Teatimer function you need to disable it for now



The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Edited by garmanma, 25 May 2009 - 02:07 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 wantone

wantone
  • Topic Starter

  • Members
  • 52 posts
  • OFFLINE
  •  
  • Local time:08:51 PM

Posted 26 May 2009 - 03:23 PM

hi thanks again for helping me out

result of the scan

Malwarebytes' Anti-Malware 1.25
Database version: 1062
Windows 5.1.2600 Service Pack 3

21:16:56 26/05/2009
mbam-log-05-26-2009 (21-16-56).txt

Scan type: Quick Scan
Objects scanned: 63077
Time elapsed: 13 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:09:51 PM

Posted 26 May 2009 - 03:57 PM

So far so good. Let's try something else



ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Edited by garmanma, 26 May 2009 - 03:58 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 wantone

wantone
  • Topic Starter

  • Members
  • 52 posts
  • OFFLINE
  •  
  • Local time:08:51 PM

Posted 26 May 2009 - 07:04 PM

hi again, that took abit time.
the scan would not run in safemode, i rebooted then ran the scan in normal

here are the results

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/27/2009 at 00:47 AM

Application Version : 4.26.1004

Core Rules Database Version : 3910
Trace Rules Database Version: 1854

Scan type : Complete Scan
Total Scan Time : 02:02:49

Memory items scanned : 508
Memory threats detected : 0
Registry items scanned : 6424
Registry threats detected : 30
File items scanned : 99147
File threats detected : 1

Adware.Vundo Variant
HKLM\Software\Classes\CLSID\{A48FE9AC-DD02-4FF7-9211-B7BA9A2C8BF2}
HKCR\CLSID\{A48FE9AC-DD02-4FF7-9211-B7BA9A2C8BF2}
HKCR\CLSID\{A48FE9AC-DD02-4FF7-9211-B7BA9A2C8BF2}
HKCR\CLSID\{A48FE9AC-DD02-4FF7-9211-B7BA9A2C8BF2}\InprocServer32
HKCR\CLSID\{A48FE9AC-DD02-4FF7-9211-B7BA9A2C8BF2}\InprocServer32#ThreadingModel
HKCR\CLSID\{A48FE9AC-DD02-4FF7-9211-B7BA9A2C8BF2}\ProgID
HKCR\CLSID\{A48FE9AC-DD02-4FF7-9211-B7BA9A2C8BF2}\Programmable
HKCR\CLSID\{A48FE9AC-DD02-4FF7-9211-B7BA9A2C8BF2}\TypeLib
HKCR\CLSID\{A48FE9AC-DD02-4FF7-9211-B7BA9A2C8BF2}\VersionIndependentProgID
HKCR\z444.z444mgr.1
HKCR\z444.z444mgr.1\CLSID
HKCR\z444.z444mgr
HKCR\z444.z444mgr\CLSID
HKCR\z444.z444mgr\CurVer
HKCR\TypeLib\{E63648F7-3933-440E-AAAA-A8584DD7B7EB}
C:\WINDOWS\SYSTEM32\890166\890166.DLL
HKU\S-1-5-21-1747957216-3898297022-184789106-1006\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A48FE9AC-DD02-4FF7-9211-B7BA9A2C8BF2}

Rogue.Component/Trace
HKLM\System\CURRENTCONTROLSET\SERVICES\SERVER (LANMANSERVER)
HKLM\System\CURRENTCONTROLSET\SERVICES\SERVER (LANMANSERVER) #Type
HKLM\System\CURRENTCONTROLSET\SERVICES\SERVER (LANMANSERVER) #Start
HKLM\System\CURRENTCONTROLSET\SERVICES\SERVER (LANMANSERVER) #ErrorControl
HKLM\System\CURRENTCONTROLSET\SERVICES\SERVER (LANMANSERVER) #ImagePath
HKLM\System\CURRENTCONTROLSET\SERVICES\SERVER (LANMANSERVER) #DisplayName
HKLM\System\CURRENTCONTROLSET\SERVICES\SERVER (LANMANSERVER) #ObjectName
HKLM\System\CURRENTCONTROLSET\SERVICES\SERVER (LANMANSERVER) #FailureActions
HKLM\System\CURRENTCONTROLSET\SERVICES\SERVER (LANMANSERVER) \Security
HKLM\System\CURRENTCONTROLSET\SERVICES\SERVER (LANMANSERVER) \Security#Security
HKLM\System\CURRENTCONTROLSET\SERVICES\SERVER (LANMANSERVER) \Enum
HKLM\System\CURRENTCONTROLSET\SERVICES\SERVER (LANMANSERVER) \Enum#0
HKLM\System\CURRENTCONTROLSET\SERVICES\SERVER (LANMANSERVER) \Enum#Count
HKLM\System\CURRENTCONTROLSET\SERVICES\SERVER (LANMANSERVER) \Enum#NextInstance

#8 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:09:51 PM

Posted 28 May 2009 - 11:19 AM

We have a couple of more things to try here



Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 wantone

wantone
  • Topic Starter

  • Members
  • 52 posts
  • OFFLINE
  •  
  • Local time:08:51 PM

Posted 29 May 2009 - 08:07 AM

done the scan but was unable to access the log to show you the results.
it detected one problem that i removed but when the scan finished i could not find how to get the log!
i ran the same scan a second time and it came up clean this time

i didnt however think to right down what he infection was that i removed...doh

ian

#10 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:09:51 PM

Posted 29 May 2009 - 06:22 PM

I know what you have ,but I do not think there is a way to do it using the tools that are allowed in this forum
I recommend you proceed to submitting a HJT log



Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Edited by garmanma, 29 May 2009 - 06:43 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 wantone

wantone
  • Topic Starter

  • Members
  • 52 posts
  • OFFLINE
  •  
  • Local time:08:51 PM

Posted 30 May 2009 - 01:35 AM

hi mark thanks for your help i've posted on the other section heres the link

http://www.bleepingcomputer.com/forums/t/230405/malware-removal-help-needed/

cheers ian

#12 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:09:51 PM

Posted 30 May 2009 - 05:41 PM

Since your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.


To avoid confusion, I am closing this topic.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users