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Browser very slow, strange processes


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3 replies to this topic

#1 lyy

lyy

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  • Local time:01:56 AM

Posted 25 May 2009 - 03:33 AM

Hello,

I have several strange things with my PC. Mozilla and IE are very slow now - I have to wait quite long, before some page can be loaded. The process lsass.exe takes 45% of CPU during first 15 minutes after computer is turned on. Also, I have ca 15 instances of svchost.exe. I downloaded HijackThis.exe but I could not start it (nothing has happened). Then I renamed it to another name and it worked.

Thank you for your help!


DDS (Ver_09-05-14.01) - NTFSx86
Run by lyy at 10:12:10,60 on 25.05.2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Professional 5.1.2600.3.1251.7.1031.18.2014.1069 [GMT 2:00]

AV: McAfee VirusScan Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Programme\Gemeinsame Dateien\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Programme\Intel\AMT\atchksrv.exe
C:\Programme\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\cisvc.exe
C:\Programme\Compuware\DevPartner Studio\Comparison Tool\bin\Compuware.Diff.Service.exe
C:\Programme\Gemeinsame Dateien\Compuware\NMShared\Injector\2.10\DPInjCfgService.exe
C:\WINDOWS\system32\hasplms.exe
C:\Programme\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\lkcitdl.exe
C:\WINDOWS\system32\lkads.exe
C:\WINDOWS\system32\lktsrv.exe
C:\Programme\Intel\AMT\LMS.exe
C:\Programme\Gemeinsame Dateien\LogiShrd\LVCOMSER\LVComSer.exe
C:\Programme\Gemeinsame Dateien\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Programme\McAfee\Common Framework\FrameworkService.exe
C:\Programme\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Programme\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Programme\Gemeinsame Dateien\Microsoft Shared\VS7Debug\mdm.exe
C:\Programme\National Instruments\MAX\nimxs.exe
C:\PROGRA~1\COMPUW~1\DEVPAR~1\Analysis\NCS.exe
C:\WINDOWS\system32\nipalsm.exe
C:\Programme\National Instruments\Shared\Security\nidmsrv.exe
C:\WINDOWS\system32\nipalsm.exe
C:\WINDOWS\system32\nisvcloc.exe
C:\Programme\National Instruments\Shared\Tagger\tagsrv.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Programme\Intel\AMT\UNS.exe
C:\Programme\Gemeinsame Dateien\VMware\VMware Virtual Image Editing\vmount2.exe
C:\WINDOWS\system32\vmnat.exe
C:\WINDOWS\system32\CCM\CLICOMP\RemCtrl\Wuser32.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\WINDOWS\system32\nipalsm.exe
C:\Programme\VMware\VMware Player\vmware-authd.exe
C:\WINDOWS\system32\vmnetdhcp.exe
C:\WINDOWS\Explorer.EXE
C:\Programme\Analog Devices\Core\smax4pnp.exe
C:\Programme\TortoiseSVN\bin\TSVNCache.exe
C:\Programme\McAfee\Common Framework\UdaterUI.exe
C:\Programme\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Programme\McAfee\Common Framework\McTray.exe
C:\Programme\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Programme\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programme\Microsoft ActiveSync\Wcescomm.exe
C:\Programme\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Programme\Gemeinsame Dateien\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Programme\Open Text\Livelink Explorer\LLSynch3.exe
C:\Programme\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Programme\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\svchost.exe
C:\Programme\Microsoft Visual Studio .NET 2003\Common7\IDE\devenv.exe
C:\Programme\Microsoft Office\OFFICE11\POWERPNT.EXE
C:\WINDOWS\system32\taskmgr.exe
C:\Programme\QIP Infium\infium.exe
C:\Programme\Far\Far.exe
C:\Programme\Trend Micro\HijackThis\1.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Dokumente und Einstellungen\lyy\Desktop\Download\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\programme\gemeinsame dateien\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {7D593456-CE40-4F17-921B-8717A3BBB60E} - No File
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\programme\mcafee\virusscan enterprise\scriptcl.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\programme\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\programme\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\programme\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\programme\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: LLIEHlprObj Class: {f757fbbf-10e5-4dda-bbea-2357e54bea2b} - c:\programme\open text\livelink explorer\LLBHO3.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\programme\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\programme\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [H/PC Connection Agent] "c:\programme\microsoft activesync\Wcescomm.exe"
uRun: [lyy] c:\dokumente und einstellungen\lyy\lyy.exe /i
mRun: [SoundMAXPnP] c:\programme\analog devices\core\smax4pnp.exe
mRun: [ShStatEXE] "c:\programme\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE
mRun: [McAfeeUpdaterUI] "c:\programme\mcafee\common framework\UdaterUI.exe" /StartedFromRunKey
mRun: [Acrobat Assistant 8.0] "c:\programme\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [<NO NAME>]
mRun: [StartCCC] "c:\programme\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [SunJavaUpdateSched] "c:\programme\java\jre6\bin\jusched.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRun: [<NO NAME>] c:\dokumente und einstellungen\localservice\.exe /i
StartupFolder: c:\dokume~1\lyy\startm~1\progra~1\autost~1\LIVELI~1.LNK -
uPolicies-explorer: NoWelcomeScreen = 1 (0x1)
IE: Append to existing PDF - c:\programme\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\programme\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\programme\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\programme\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\programme\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\programme\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\programme\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\programme\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Nach Microsoft &Excel exportieren - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {E59EB121-F339-4851-A3BA-FE49C35617C2} - c:\programme\icq6\ICQ.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\programme\messenger\msmsgs.exe
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1194859917906
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1194859884312
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: {04B6877E-1F33-4ED8-A2CA-C76BC3DA5605} = 143.224.71.100,143.224.71.102
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\gemein~1\skype\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, digiwet.dll

================= FIREFOX ===================

FF - ProfilePath -

============= SERVICES / DRIVERS ===============

R0 nipbcfk;National Instruments Class Upper Filter Driver;c:\windows\system32\drivers\nipbcfk.sys [2007-7-10 15448]
R1 cdrblock;cdrblock;c:\windows\system32\drivers\cdrblock.sys [2008-11-27 27704]
R1 mferkdk;VSCore mferkdk;c:\programme\mcafee\virusscan enterprise\mferkdk.sys [2008-1-24 31816]
R2 Differ;DevPartner Differ;c:\programme\compuware\devpartner studio\comparison tool\bin\Compuware.Diff.Service.exe [2006-4-28 45056]
R2 dpinject;DevPartner Injection Driver;c:\programme\gemeinsame dateien\compuware\nmshared\injector\2.10\DPInject.sys [2006-5-19 67072]
R2 dpinjsvc;DevPartner Injection Service;c:\programme\gemeinsame dateien\compuware\nmshared\injector\2.10\DPInjCfgService.exe [2006-5-19 40960]
R2 hasplms;HASP License Manager;c:\windows\system32\hasplms.exe -run --> c:\windows\system32\hasplms.exe -run [?]
R2 McAfeeFramework;McAfee Framework Service;c:\programme\mcafee\common framework\FrameworkService.exe [2007-11-12 103744]
R2 McShield;McAfee McShield;c:\programme\mcafee\virusscan enterprise\Mcshield.exe [2008-1-24 144704]
R2 McTaskManager;McAfee Task Manager;c:\programme\mcafee\virusscan enterprise\VsTskMgr.exe [2008-1-24 54608]
R2 NCS;DevPartner Control Service;c:\progra~1\compuw~1\devpar~1\analysis\NCS.exe [2006-5-22 56320]
R2 ni488enumsvc;NI-488.2 Enumeration Service;c:\windows\system32\nipalsm.exe [2007-2-16 12696]
R2 nidevldu;NI Device Loader;c:\windows\system32\nipalsm.exe [2007-2-16 12696]
R2 nipxirmk;nipxirmk;c:\windows\system32\drivers\nipxirmkl.sys [2007-2-22 11552]
R2 NiViPxiK;NI-VISA PXI Driver;c:\windows\system32\drivers\NiViPxiKl.sys [2007-7-19 11360]
R2 UNS;Intel® Active Management Technology User Notification Service;c:\programme\intel\amt\UNS.exe [2007-11-12 2521880]
R3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2007-11-12 72936]
R3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2007-11-12 33960]
R3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2007-11-12 171400]
R3 nidimk;nidimk;c:\windows\system32\drivers\nidimkl.sys [2007-7-12 11360]
R3 nimru2k;nimru2k;c:\windows\system32\drivers\nimru2kl.sys [2007-7-24 11360]
R3 nimstsk;nimstsk;c:\windows\system32\drivers\nimstskl.sys [2007-7-13 11360]
S2 port135sik;port135sik;c:\windows\system32\drivers\port135sik.sys [2007-11-12 29824]
S2 SSDPSRVdmadmin;SSDP-Suchdienst SSDPSRVdmadmin;c:\windows\system32\1033v.exe srv --> c:\windows\system32\1033v.exe srv [?]
S3 ASPI;Advanced SCSI Programming Interface Driver;c:\windows\system32\drivers\ASPI32.SYS [2008-12-1 16512]
S3 imaq1394k;imaq1394k;c:\windows\system32\drivers\imaq1394kl.sys [2007-7-18 11480]
S3 lvalarmk;lvalarmk;c:\windows\system32\drivers\lvalarmk.sys [2007-1-11 20256]
S3 mach5;mach5;c:\windows\system32\mach5.sys [2006-5-22 26624]
S3 ni1006k;NI PXI-1006 Chassis Pilot;c:\windows\system32\drivers\ni1006k.sys [2007-2-22 25888]
S3 ni1045k;NI PXI-1045 Chassis Pilot;c:\windows\system32\drivers\ni1045kl.sys [2007-2-22 11552]
S3 ni1065k;NI PXIe-1065 Chassis Pilot;c:\windows\system32\drivers\ni1065k.sys [2007-5-25 22360]
S3 ni488lock;NI-488.2 Locking Service;c:\windows\system32\drivers\ni488lock.sys [2007-2-26 16672]
S3 nicdrk;nicdrk;c:\windows\system32\drivers\nicdrkl.sys [2007-8-24 11352]
S3 nidmxfk;nidmxfk;c:\windows\system32\drivers\nidmxfkl.sys [2007-7-13 11336]
S3 nidsark;nidsark;c:\windows\system32\drivers\nidsarkl.sys [2007-9-17 11344]
S3 niemrk;niemrk;c:\windows\system32\drivers\niemrkl.sys [2007-11-5 11336]
S3 niesrk;niesrk;c:\windows\system32\drivers\niesrkl.sys [2007-11-5 11336]
S3 nifslk;nifslk;c:\windows\system32\drivers\nifslkl.sys [2007-7-15 11352]
S3 niimaqdxk;niimaqdxk;c:\windows\system32\drivers\niimaqdxkl.sys [2007-7-17 11320]
S3 niimaqk;NI-IMAQ Driver;c:\windows\system32\drivers\niimaqk.sys --> c:\windows\system32\drivers\niimaqk.sys [?]
S3 nimsdrk;nimsdrk;c:\windows\system32\drivers\nimsdrkl.sys [2007-7-18 11392]
S3 nimslk;nimslk;c:\windows\system32\drivers\nimslk.dll [2007-6-24 14464]
S3 nimsrlk;nimsrlk;c:\windows\system32\drivers\nimsrlk.dll [2007-6-24 151683]
S3 nimxpk;nimxpk;c:\windows\system32\drivers\nimxpkl.sys [2007-7-13 11368]
S3 ninshsdk;ninshsdk;c:\windows\system32\drivers\ninshsdkl.sys [2007-7-19 11360]
S3 nipalfwedl;nipalfwedl;c:\windows\system32\drivers\nipalfwedl.sys [2007-7-18 11904]
S3 nipalusbedl;nipalusbedl;c:\windows\system32\drivers\nipalusbedl.sys [2007-7-18 11896]
S3 nipxigpk;NI PXI Generic Chassis Pilot;c:\windows\system32\drivers\nipxigpk.sys [2007-2-22 20768]
S3 NiRioRpc;National Instruments RIO Server;c:\windows\system32\NiRioRpc.exe [2007-7-27 28232]
S3 niscdk;niscdk;c:\windows\system32\drivers\niscdkl.sys [2007-8-24 11376]
S3 nisdigk;nisdigk;c:\windows\system32\drivers\nisdigkl.sys [2007-10-5 11352]
S3 nisftk;nisftk;c:\windows\system32\drivers\nisftkl.sys [2007-7-16 11344]
S3 nispdk;nispdk;c:\windows\system32\drivers\nispdkl.sys [2007-8-24 11376]
S3 nissrk;nissrk;c:\windows\system32\drivers\nissrkl.sys [2007-11-5 11336]
S3 nistc2k;nistc2k;c:\windows\system32\drivers\nistc2kl.sys [2007-8-24 11312]
S3 nistcrk;nistcrk;c:\windows\system32\drivers\nistcrkl.sys [2007-8-24 11360]
S3 niswdk;niswdk;c:\windows\system32\drivers\niswdkl.sys [2007-10-1 11336]
S3 nitiork;nitiork;c:\windows\system32\drivers\nitiorkl.sys [2007-8-24 11360]
S3 NiViFWK;NI-VISA FireWire Driver;c:\windows\system32\drivers\NiViFWKl.sys [2007-7-19 11384]
S3 NiViPciK;NI-VISA PCI Driver;c:\windows\system32\drivers\NiViPciKl.sys [2007-7-19 11360]
S3 niwfrk;niwfrk;c:\windows\system32\drivers\niwfrkl.sys [2007-11-5 11336]
S3 nixsrk;nixsrk;c:\windows\system32\drivers\nixsrkl.sys [2007-11-5 11336]
S3 usb6xxxk;usb6xxxk;\??\c:\windows\system32\drivers\usb6xxxkl.sys --> c:\windows\system32\drivers\usb6xxxkl.sys [?]
S4 msvsmon80;Visual Studio 2005 Remote Debugger;c:\programme\microsoft visual studio 8\common7\ide\remote debugger\x86\msvsmon.exe [2006-12-2 2805000]

=============== Created Last 30 ================

2009-05-25 09:45 <DIR> --d----- c:\programme\Trend Micro
2009-05-25 09:16 32 a--s---- c:\windows\system32\1280634236.dat
2009-05-25 09:16 49,664 ---shr-- c:\windows\system32\1033v.exe
2009-05-25 09:16 20,758 ----h--- c:\dokumente und einstellungen\lyy\lyy.exe
2009-05-25 09:16 20,480 a------- c:\windows\system32\digiwet.dll
2009-05-06 12:40 <DIR> --d----- c:\dokume~1\alluse~1\anwend~1\GroupPolicy
2009-04-30 14:39 <DIR> --d----- c:\programme\AnkhSVN 2.0
2009-04-30 11:06 <DIR> --d----- c:\programme\Microsoft SQL Server
2009-04-30 11:04 <DIR> --d----- c:\programme\Microsoft Device Emulator
2009-04-30 11:03 <DIR> --d----- c:\programme\Windows Mobile 5.0 SDK R2
2009-04-30 11:02 <DIR> --d----- c:\programme\Microsoft Synchronization Services
2009-04-30 11:02 <DIR> --d----- c:\programme\Microsoft SQL Server Compact Edition
2009-04-30 10:52 <DIR> --d----- c:\dokume~1\alluse~1\anwend~1\PreEmptive Solutions
2009-04-30 10:42 <DIR> --d----- c:\programme\CE Remote Tools
2009-04-30 10:37 <DIR> --d----- c:\programme\Microsoft Web Designer Tools

==================== Find3M ====================

2009-05-25 09:27 29,824 a------- c:\windows\system32\drivers\port135sik.sys
2009-05-07 11:04 466,790 a------- c:\windows\system32\perfh007.dat
2009-05-07 11:04 87,478 a------- c:\windows\system32\perfc007.dat
2009-03-11 10:32 3,842,304 a------- c:\programme\gemeinsame dateien\lpuninstall.exe
2009-03-09 05:19 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-06 16:19 286,720 a------- c:\windows\system32\pdh.dll
2009-03-03 02:03 826,368 a------- c:\windows\system32\wininet.dll
2008-09-25 12:01 30 a------- c:\programme\Exiferupdate.ini
2008-07-03 15:27 32,768 a--sh--- c:\windows\system32\config\systemprofile\lokale einstellungen\verlauf\history.ie5\mshist012008070320080704\index.dat

============= FINISH: 10:12:41,14 ===============

Attached Files



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#2 lyy

lyy
  • Topic Starter

  • Members
  • 2 posts
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  • Local time:01:56 AM

Posted 25 May 2009 - 04:39 AM

Some new info: my RAM is full now - 6 Gb. Task manager shows nothing that needs so much memory. Then it was a message that svchost.exe cannot write some data and must be closed. After this, usage of RAM decreased to 4 Gb.
===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 01 June 2009 - 10:04 AM.


#3 Net_Surfer

Net_Surfer

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Posted 07 June 2009 - 02:38 PM

Hello and :thumbup2: to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.

-----------------------------------------------------------

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:)

#4 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 15 June 2009 - 07:06 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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