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My hp pavillion restarts right after shut down


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#1 airjordan1

airjordan1

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Posted 24 May 2009 - 09:48 PM

Hi I need help badly I'm not very advanced on computers so i'll need fairly easy directions to follow. About twoo days ago after installing quick freedom my computer started to restart when I hit shut down. The computer acts like it's shutting down then a blue screen with white writting pops up and the computer restarts like its recovering from a crash. I ran virus scans with Norton security and can't find anything. When I come back on I get this message: Windows has recovered from on expected shut down. Here are the details it gives.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8E81E9B5
BCP3: 803D0B68
BCP4: 803D0864
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini052409-08.dmp
C:\Users\Tom\AppData\Local\temp\WER-117718-0.sysdata.xml
C:\Users\Tom\AppData\Local\temp\WER3052.tmp.version.txt

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