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7 Trojans can't remove. And can't get in Safe Mode.


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#1 SNW

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Posted 24 May 2009 - 08:57 PM

Computer: Dell Windows XP

What I Tried: So this if my friends computer that is infected i brought over MBAM on a Flash Drive and after about 4 hours of rebooting and logging on (an isass.exe error kept popping up even in safe mode it would pop up right before the log on screen appeared) I was able to download and run it. I ran it and on first scan it found about 156 infected files i clicked remove all and several were added to the delete on reboot list so after rebooting and running again the 7 remained and they can't seem to be removed with just MBAM. So i need help what program should i try running and instructions please.

Extra Info: Computer is still running incredibly slow like it takes about an hour for MBAM to appear. Safe mode still won't open it freezes once you try to get in it altough regular mode will let you log in just like i said before it's very slow. And as for the logs it slipped my mind when i left all i can tell you is their is 7 that are still on their and i would just go run it and get it again but i won't be over to his house for a few days so if you could point me in the right direction on a program i should download and run it would be greatly appreciated.

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#2 boopme

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Posted 24 May 2009 - 09:09 PM

Please post that last MBAM log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware

, Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you

should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 SNW

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Posted 30 May 2009 - 02:17 AM

Sorry for the wait like i said it's at a friends house so it has to fit in both our schedule's for me to head thier. Now to the logs... Ok so i downloaded them like you said and ran them but i couldn't update them since the computer would freeze up so i just used whatever version it was when i downloaded it.

The 7 that were giving me trouble that show up every time. never deleted on reboot.(into normal mode aswell)
MBAM

Malwarebytes' Anti-Malware 1.36
Database version: 2156
Windows 5.1.2600 Service Pack 2

5/29/2009 8:49:14 PM
mbam-log-2009-05-29 (20-49-14).txt

Scan type: Quick Scan
Objects scanned: 74448
Time elapsed: 5 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 4
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b03db4d8-480c-4ef3-8747-821d0f88fc92} (Trojan.BHO.H) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{b03db4d8-480c-4ef3-8747-821d0f88fc92} (Trojan.BHO.H) -> Delete on reboot.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bf (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bk (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\iu (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\mu (Trojan.Agent) -> Delete on reboot.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\cmsetAC.dll (Trojan.BHO.H) -> Delete on reboot.



SAS


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/29/2009 at 08:17 PM

Application Version : 4.26.1002

Core Rules Database Version : 3895
Trace Rules Database Version: 1843

Scan type : Complete Scan
Total Scan Time : 02:47:39

Memory items scanned : 219
Memory threats detected : 0
Registry items scanned : 5264
Registry threats detected : 10
File items scanned : 42363
File threats detected : 1

Adware.RX Toolbar
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{59879FA4-4790-461c-A1CC-4EC4DE4CA483}
HKU\S-1-5-21-1292428093-1343024091-839522115-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{25D8BACF-3DE2-4B48-AE22-D659B8D835B0}
HKU\S-1-5-21-1292428093-1343024091-839522115-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{59879FA4-4790-461C-A1CC-4EC4DE4CA483}

Adware.Vundo Variant
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B03DB4D8-480C-4EF3-8747-821D0F88FC92}
HKCR\CLSID\{B03DB4D8-480C-4EF3-8747-821D0F88FC92}
HKCR\CLSID\{B03DB4D8-480C-4EF3-8747-821D0F88FC92}\InprocServer32
HKCR\CLSID\{B03DB4D8-480C-4EF3-8747-821D0F88FC92}\InprocServer32#ThreadingModel
C:\WINDOWS\SYSTEM32\CMSETAC.DLL
HKU\S-1-5-21-1292428093-1343024091-839522115-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{B03DB4D8-480C-4EF3-8747-821D0F88FC92}

Adware.HotBar/ShopperReports (Low Risk)
HKU\S-1-5-21-1292428093-1343024091-839522115-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2BA1C226-EC1B-4471-A65F-D0688AC6EE3A}

InstaFinderK BHO
HKU\S-1-5-21-1292428093-1343024091-839522115-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4E7BD74F-2B8D-469E-90F0-F66AB581A933}




The problems remain still very slow often freezing up. And again would like to re state that i CAN NOT update these or anything for that matter as the computer will freeze. Thanks for the help so far it's greatly appreciated. :thumbsup:

Edited by SNW, 30 May 2009 - 07:42 PM.


#4 SNW

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Posted 30 May 2009 - 07:37 PM

Forgot to include that i CAN now get into Safe Mode. After i ran MBAM in normal mode (altough it took ahwhile) i was able to get in without the isass.exe error coming up. Just thought i should include that.

#5 boopme

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Posted 30 May 2009 - 11:27 PM

Perhaps we can update MBAM like this.

anually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Next run Drweb-cureit
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 SNW

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Posted 01 June 2009 - 10:45 PM

So good news and bad news:

The Good News: I'm typing this from his computer. and MBAM came back with a clean log.

Bad News: Still running slow.

Dr.Cure - Ran the program like specified and the quick scan returned a few virus's that i choose to remove i then rebooted ran it again with the complete scan and NO virus was found so i was unable to retrieve a log. (it was grey)

And here it the MBAM log with MBAM updated.

Malwarebytes' Anti-Malware 1.37
Database version: 2182
Windows 5.1.2600 Service Pack 2

6/1/2009 9:24:55 PM
mbam-log-2009-06-01 (21-24-55).txt

Scan type: Quick Scan
Objects scanned: 75571
Time elapsed: 5 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 4
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bf (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bk (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\iu (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\mu (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Thanks again for the continued help it's slowly but surely getting better.

#7 boopme

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Posted 02 June 2009 - 10:29 AM

Yes, newer malwares are smarter and tougher and may require several rescans to get them cleared.
it also may be a little slower for a short time till all your favorite sites are repopulated as we cleared all those things out that may have carried infection.
Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Would also like to run part 1 of S!Ri's SmitfraudFix and see what that says..
Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 SNW

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Posted 04 June 2009 - 07:20 PM

Thanks for your help but this Thread won't be very active from me for the next few weeks so i'll run the SmitFraudFix scan and mbam and if anything still seems wrong i'll start a new thread in a few weeks (i'll be out of town for 2 weeks then he is leaving the country for over a month.) Thanks again for all your help it's greatly apreciated!!

#9 boopme

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Posted 04 June 2009 - 09:32 PM

Ok thanks for letting us know.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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