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Cannot run or download any antivirus software/internet is infected


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7 replies to this topic

#1 EvanTheMagician

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Posted 24 May 2009 - 08:19 PM

Hi!

I am desperately trying to get my computer working, I have done fresh installs of XP hoping to fix this. I have SP 2 on here, and I cannot run or download any antivirus software. Any major AntiVirus/Spyware site that I go to is blocked, getting a 404 Error message. This happens in Firefox, Internet Explorer, and Google Chrome
I also cannot run AVG, Spybot, Mcafee, and any other antivirus software that I have.

I cannot run BitDefender online, and trying to go to Microsoft Update leads me to Google English. I type in windowsupdate.microsoft.com and it redirects to Google English but still has windowsupdate.microsoft.com in the URL bar.

Please help me. I have tried everything. I managed to get some antivirus software to work, Ashampoo and SpySweeper and deleting what they find after scanning does not change the problems with the internet. I really want to get the malware/spyware/trojans removed so I can get the computer working for my mom.

Thank you!

Edited by EvanTheMagician, 24 May 2009 - 08:38 PM.


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#2 boopme

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Posted 24 May 2009 - 09:19 PM

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-
setup.exe
so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can
update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application
Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.



Now run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's
Teatimer), they may interfere or alert you. Temporarily disable such programs orpermit
them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.


    *****************
    Run ATF and SAS:
    From your regular user account..
    Download Attribune's ATF Cleaner and then SUPERAntiSpyware

    , Free Home Version. Save both to desktop ..
    DO NOT run yet.
    Open SUPER from icon and install and Update it
    Under Scanner Options make sure the following are checked (leave all others unchecked):
    Close browsers before scanning.
    Scan for tracking cookies.
    Terminate memory threats before quarantining
    .
    Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

    Now reboot into Safe Mode: How to enter safe mode(XP)
    Using the F8 Method
    Restart your computer.
    When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you

    should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
    Select the option for Safe Mode using the arrow keys.
    Then press enter on your keyboard to boot into Safe Mode
    .

    Double-click ATF-Cleaner.exe to run the program.
    Under Main "Select Files to Delete" choose: Select All.
    Click the Empty Selected button.

    If you use Firefox or Opera browser click that browser at the top and choose: Select All
    Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
    Click Exit on the Main menu to close the program
    .

    NOW Scan with SUPER
    Open from the desktop icon or the program Files list
    On the left, make sure you check C:\Fixed Drive.
    Perform a Complete scan. After scan,Verify they are all checked.
    Click OK on the summary screen to quarantine all found items.
    If asked if you want to reboot, click "Yes" and reboot normally.

    To retrieve the removal information after reboot, launch SUPERAntispyware again.
    Click Preferences, then click the Statistics/Logs tab.
    Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    If there are several logs, click the current dated log and press View log.
    A text file will open in your default text editor.
    Please copy and paste the Scan Log results in your next reply.
    Click Close to exit the program.


    Please ask any needed questions,post logs and Let us know how the PC is running now.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can
proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM
from removing all the malware.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 EvanTheMagician

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Posted 24 May 2009 - 10:37 PM

I still have problems accessing antivirus software sites and accessing Microsoft Update. MalwareBytes found one item, SUPERAntiSpyware found nothing.

Here are the logs:

Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 2

5/24/2009 11:35:16 PM
mbam-log-2009-05-24 (23-35-16).txt

Scan type: Quick Scan
Objects scanned: 62499
Time elapsed: 2 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0s
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\AdwareBot (Rogue.AdwareBot) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
_____________________________________
Here is the next log
_____________________________________

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/24/2009 at 11:35 PM

Application Version : 4.26.1002

Core Rules Database Version : 3895
Trace Rules Database Version: 1843

Scan type : Quick Scan
Total Scan Time : 00:01:49

Memory items scanned : 335
Memory threats detected : 0
Registry items scanned : 271
Registry threats detected : 0
File items scanned : 4660
File threats detected : 0

#4 boopme

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Posted 24 May 2009 - 10:45 PM

Your HOSTS file may be infected. So let's replace it, reboot in Safe Mode with Networking.
Click on Start then Run and type: %windir%\system32\drivers\etc\
Delete the following file: C:\WINDOWS\system32\drivers\etc\hosts

While in safe mode, launch MBAM and try to update the definition database. DO NOT scan yet. Reboot normally, then perform a new Quick Scan and check all items found for removal. You must reboot normally after the scan to remove the malware.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 EvanTheMagician

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Posted 25 May 2009 - 12:29 AM

Internet Explorer no longer works, it will open but automatically closes when going to Google or microsoft update, I did not try other sites. I am replying on Google Chrome from the same computer.

And MBAM did not find anything this time.
Here is the log:

Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 2

5/25/2009 1:27:57 AM
mbam-log-2009-05-25 (01-27-57).txt

Scan type: Quick Scan
Objects scanned: 62852
Time elapsed: 2 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by EvanTheMagician, 25 May 2009 - 12:39 AM.


#6 boopme

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Posted 25 May 2009 - 12:52 AM

We need to run HJT/DDS.
Please follow this guide. Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 EvanTheMagician

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Posted 25 May 2009 - 10:13 AM

OK, I just posted the log in that forum, and attatched the other log as per the directions.

#8 boopme

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Posted 25 May 2009 - 04:04 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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