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Windows shuts down when I run AVG scan or MBAM scan


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3 replies to this topic

#1 benmagos

benmagos

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  • Local time:02:04 PM

Posted 24 May 2009 - 04:12 PM

I can't run windows registry editor (regedit), AVG scans the past two or three days won't finish and shut down the computer, so I thought I had malware, so I ran MalwareBytes' Anti-Malware, which won't update, and when I run the scan also shuts down the computer. I don't know what the problem is. :/


DDS (Ver_09-05-14.01) - NTFSx86
Run by HP_Administrator at 14:02:52.84 on Sun 05/24/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_07
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.959.429 [GMT -7:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\Program Files\DNA\btdna.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
svchost.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
c:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\HP_Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=63&bd=PAVILION&pf=desktop
uSearch Bar =
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=63&bd=PAVILION&pf=desktop
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local;<local>
uInternet Settings,ProxyServer = http=localhost:7171
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: hpWebHelper Class: {aaae832a-5fff-4661-9c8f-369692d1dcb9} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\plugin\WebHelper.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\3.0.1225.9868\swg.dll
BHO: Google Gears Helper: {e0fefe40-fbf9-42ae-ba58-794ca7e3fb53} - c:\program files\google\google gears\internet explorer\0.5.19.0\gears.dll
TB: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - No File
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\Wcescomm.exe"
uRun: [99629] C:\WINDOWS/99629.exe
uRun: [BitTorrent DNA] "c:\program files\dna\btdna.exe"
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockw~1\SWHELP~1.EXE -Update -1103470 -"Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.7) Gecko/2009021910 Firefox/3.0.7" -"http://bcs.worthpublishers.com/myers7e/content/cat_030/ch14/14030-01.asp?v=chapter&i=14030.01&s=14000&n=00030&o=|00510|00520|00540|00550|00560|00570|00580|00590|00600|00620|00630|00PRS|00610|00010|00020|00030|00040|00050|00060|00070|00080|00090|00100|00130|00140|00150|00160|00000|01000|02000|03000|04000|05000|06000|07000|08000|09000|10000|11000|12000|13000|14000|15000|16000|17000|18000|19000|99000|"
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [AlwaysReady Power Message APP] ARPWRMSG.EXE
mRun: [HPHUPD08] "c:\program files\hp\digital imaging\{33d6cc28-9f75-4d1b-a11d-98895b3a3729}\hphupd08.exe"
mRun: [DMAScheduler] "c:\program files\hp digitalmedia archive\DMAScheduler.exe"
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [PCDrProfiler]
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
mRun: [Airlink101 WLAN Monitor] c:\program files\airlink101\wlan monitor\WLANmon.exe
mRun: [ANIWZCS2Service] c:\program files\ani\aniwzcs2 service\WZCSLDR2.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\9972322\program\Updates from HP.exe
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - {0B4350D1-055F-47A3-B112-5F2F2B0D6F08} - c:\program files\google\google gears\internet explorer\0.5.19.0\gears.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} - hxxp://www.eset.eu/buxus/docs/OnlineScanner.cab
DPF: {8494B5D2-DA6A-4BB8-9C15-6C18A312387E} - hxxps://intrala.lacity.org/ui/Axt.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
AppInit_DLLs: c:\windows\system32\jivabefu.dll,c:\windows\system32\yudepuvu.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli c:\windows\system32\jivabefu.dll c:\windows\system32\yudepuvu.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\hp_adm~1\applic~1\mozilla\firefox\profiles\0uh7283l.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/firefox
FF - component: c:\program files\google\google gears\firefox\components\gears.dll
FF - plugin: c:\documents and settings\hp_administrator\application data\mozilla\firefox\profiles\0uh7283l.default\extensions\iaplayer@instantaction.com\plugins\npiaplayer.dll
FF - plugin: c:\documents and settings\hp_administrator\application data\mozilla\firefox\profiles\0uh7283l.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071303000006.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.2.145.5\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmusicn.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-4-25 325896]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-4-25 27784]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-4-25 108552]
R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-7-4 908568]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-7-4 298776]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-7-22 1174152]
R3 AL101;Airlink101 802.11g PCI Driver;c:\windows\system32\drivers\AL101.sys [2006-7-4 380928]
S2 gupdate1c9cf3dbf4d7910;Google Update Service (gupdate1c9cf3dbf4d7910);c:\program files\google\update\GoogleUpdate.exe [2009-5-7 133104]
S2 SamSsNetman;Security Accounts Manager SamSsNetman;c:\windows\system32\12520437q.exe srv --> c:\windows\system32\12520437q.exe srv [?]
S3 NPF;Netgroup Packet Filter;c:\windows\system32\drivers\npf.sys [2008-7-23 42512]
S3 pohci13F;pohci13F;\??\c:\docume~1\hp_adm~1\locals~1\temp\pohci13f.sys --> c:\docume~1\hp_adm~1\locals~1\temp\pohci13F.sys [?]

=============== Created Last 30 ================

2009-05-24 13:34 <DIR> --d----- C:\EmergencyUtils
2009-05-24 13:34 <DIR> --d----- C:\emergencyutilities
2009-05-17 18:02 86,016 a------- c:\windows\unvise32.exe
2009-05-17 18:01 <DIR> --d----- c:\program files\Jamdat
2009-05-17 17:13 <DIR> --d----- c:\windows\pss
2009-05-14 21:46 127 a------- c:\windows\system32\MRT.INI
2009-05-14 21:39 107,968 a------- c:\windows\system32\drivers\b5e1bc4c.sys
2009-05-05 18:44 <DIR> --d----- C:\Team17
2009-05-05 18:28 83 a------- c:\windows\wwp.INI
2009-05-04 17:41 100 a--s---- c:\windows\system32\1284729374.dat

==================== Find3M ====================

2009-05-20 18:15 19,768 a------- c:\docume~1\hp_adm~1\applic~1\wklnhst.dat
2009-05-19 15:18 325,896 a------- c:\windows\system32\drivers\avgldx86.sys
2009-05-19 15:18 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-05-19 15:18 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-04-06 15:32 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-06 15:32 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-21 07:06 989,696 -------- c:\windows\system32\dllcache\kernel32.dll
2009-03-08 14:09 638,816 a------- c:\windows\system32\dllcache\iexplore.exe
2009-03-08 14:09 391,536 a------- c:\windows\system32\dllcache\iedkcs32.dll
2009-03-08 04:41 5,937,152 a------- c:\windows\system32\dllcache\mshtml.dll
2009-03-08 04:39 11,063,808 a------- c:\windows\system32\dllcache\ieframe.dll
2009-03-08 04:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 04:34 914,944 a------- c:\windows\system32\dllcache\wininet.dll
2009-03-08 04:34 1,206,784 a------- c:\windows\system32\dllcache\urlmon.dll
2009-03-08 04:34 236,544 a------- c:\windows\system32\dllcache\webcheck.dll
2009-03-08 04:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 04:34 43,008 a------- c:\windows\system32\dllcache\licmgr10.dll
2009-03-08 04:34 105,984 a------- c:\windows\system32\dllcache\url.dll
2009-03-08 04:34 193,536 a------- c:\windows\system32\dllcache\msrating.dll
2009-03-08 04:34 109,568 a------- c:\windows\system32\dllcache\occache.dll
2009-03-08 04:33 759,296 a------- c:\windows\system32\dllcache\VGX.dll
2009-03-08 04:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 04:33 18,944 -------- c:\windows\system32\dllcache\corpol.dll
2009-03-08 04:33 25,600 a------- c:\windows\system32\dllcache\jsproxy.dll
2009-03-08 04:33 726,528 a------- c:\windows\system32\dllcache\jscript.dll
2009-03-08 04:33 229,376 a------- c:\windows\system32\dllcache\ieaksie.dll
2009-03-08 04:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 04:33 420,352 a------- c:\windows\system32\dllcache\vbscript.dll
2009-03-08 04:33 125,952 a------- c:\windows\system32\dllcache\ieakeng.dll
2009-03-08 04:32 72,704 a------- c:\windows\system32\dllcache\admparse.dll
2009-03-08 04:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 04:32 173,056 a------- c:\windows\system32\dllcache\ie4uinit.exe
2009-03-08 04:32 163,840 a------- c:\windows\system32\dllcache\ieakui.dll
2009-03-08 04:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 04:32 71,680 a------- c:\windows\system32\dllcache\iesetup.dll
2009-03-08 04:32 55,808 a------- c:\windows\system32\dllcache\iernonce.dll
2009-03-08 04:32 128,512 a------- c:\windows\system32\dllcache\advpack.dll
2009-03-08 04:32 94,720 a------- c:\windows\system32\dllcache\inseng.dll
2009-03-08 04:32 594,432 a------- c:\windows\system32\dllcache\msfeeds.dll
2009-03-08 04:32 1,985,024 a------- c:\windows\system32\dllcache\iertutil.dll
2009-03-08 04:32 611,840 a------- c:\windows\system32\dllcache\mstime.dll
2009-03-08 04:24 68,608 a------- c:\windows\system32\dllcache\hmmapi.dll
2009-03-08 04:22 156,160 a------- c:\windows\system32\msls31.dll
2009-03-08 04:22 156,160 a------- c:\windows\system32\dllcache\msls31.dll
2009-03-08 04:11 445,952 a------- c:\windows\system32\dllcache\ieapfltr.dll
2009-03-06 07:22 284,160 -------- c:\windows\system32\pdh.dll
2009-03-06 07:22 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2009-02-27 21:55 105,984 -------- c:\windows\system32\dllcache\iecompat.dll
2008-09-04 16:14 24 a------- c:\documents and settings\hp_administrator\jagex_runescape_preferences.dat
2008-05-04 15:32 251 a------- c:\program files\wt3d.ini
2008-04-26 11:57 22 a--sh--- c:\windows\sminst\HPCD.sys
2008-09-01 11:54 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090120080902\index.dat

============= FINISH: 14:03:43.34 ===============

Attached Files



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#2 benmagos

benmagos
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  • Local time:02:04 PM

Posted 24 May 2009 - 09:13 PM

Correction: I can now run AVG Free Edition all the way through, because the "scan log was repaired", however, it doesn't find any viruses, as I think it should.

Malwarebytes' AntiMalware still won't update, so I found and downloaded the latest mbam-rules.exe, which contained the latest update and I installed it. I then tried to perform a scan, it again quit halfway through and restarted my computer.

I downloaded SUPERAntiSpyware Free Edition and it found:
Adware.Tracking Cookie (35 detected items)
Rootkit.Mailer/Gen (3 detected items)
Trojan.Fake-Alert/Trace (1 detected item)
Unclassified.Unknown Origin (1 detected item)

I quarantined/removed all of these.

MBAM still won't update, but I haven't yet tried a new scan.

EDIT: MBAM still won't update, a new scan ran all the way through and found 95 infected objects. 90 Registry Keys, 3 Registry Items, and 2 Files Infected. I can now open regedit!
I don't think I have too much of a problem anymore, aside from the inability to update MBAM, there aren't any other apparent problems, though I'm afraid I'm still infected in some way or another. :/ I'm attaching my MBAM log.

I believe you can delete this thread, unless somebody can recommend me doing something else to further protect my system. Thanks a lot! :thumbup2:
===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Attached Files


Edited by Orange Blossom, 01 June 2009 - 10:05 AM.


#3 fireman4it

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Posted 07 June 2009 - 01:06 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#4 harrythook

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Posted 10 June 2009 - 12:32 PM

Due to the lack of activity, this topic is now closed. If you are still in need of assistance please contact me to reopen your request for help.

Veni Vidi Vici
THE FIGHT AGAINST MALWARE

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