Posted 23 May 2009 - 06:15 PM
Hello, I am trying to connect a family member using Windows Live messengers Remote assistance.
Previously we a were both on windows XP and all worked fine, same setup, both using Live messenger for remote assistance.
Now I am on Vista SP1 on a new machine, He requests assistance from me, I accept, my whole internet connection stops.
My setup is the same as before, cable modem, connects to router which is the DHCP server, all my machines connect to router with LAN cables or WIFI. I have the router get IP addresses automatically from the ISP, LAN connections have reserved addresses for each machine, and Wifi connects with WPA/PSK encryption/63 character random password and only accepts my machines mac addresses for such connections.
I have tried the remote connection using both wifi and LAN cable, each occasion I get the same result, just after I accept at my end my internet connection fails for any/all machines connected at the time.
Otherwise I have a superb internet connection with 10mb consistent download speeds, (apart from the odd problems with wifi disconnecting which is solved in my area by changing channels, I think we have too many wifi connections locally).
Anyone any idea why Remote assistance kills our internet?
After the connections go dead I just power down the router, power up and everyone is back to normal until I try the remote assistance again.