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Not a virus, but Windows Security Center help


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#1 sidorak95

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Posted 23 May 2009 - 06:07 PM

Recently, I removed a Extra Antivirus infection. I did a manual removal, as I didn't see that Malwarebytes' could remove it. All symptoms are gone, but my Windows Security Center tells me: "Windows found more than one antivirus program on this computer, and at least one reports that it is up to date and virus scanning is on." The firewall section tells me "At least one of the firewalls installed on this computer is currently ON." When I disable Norton and Outpost, it tells me Extra Antivirus is on for antivirus and firewall. Anyone know how to fix this? Thanks.

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#2 garmanma

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Posted 23 May 2009 - 09:51 PM

Not sure how you did a manual removal.
Here's a list of all of the entries you need to delete
http://www.bleepingcomputer.com/virus-remo...extra-antivirus

You said Mbam didn't work. Sometimes it takes more than one pass. On stubborn infections you should have everything but Mbam closed when running the scan
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#3 sidorak95

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Posted 24 May 2009 - 06:07 PM

I updated MBAM, ran quick scan 2 times, found nothing. Currently running MBAM full scan, ESET Bod32 scan, SUPERAntispyware scan, and a-squared free.Spyware Terminator finished and found nothing. Any tips?

#4 garmanma

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Posted 24 May 2009 - 06:32 PM

You haven't posted any logs to look at so I cannot comment on anything

Try Dr. Web



Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 sidorak95

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Posted 24 May 2009 - 09:13 PM

Here's the log:

RegUBP2b-Allen.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;
adwareprofessional.exe\data002;C:\Documents and Settings\Allen\My Documents\Downloads\adwareprofessional.exe;Trojan.NtRootKit.103;;
adwareprofessional.exe;C:\Documents and Settings\Allen\My Documents\Downloads;Archive contains infected objects;Moved.;
A0041130.reg;C:\System Volume Information\_restore{0AB0C6F8-9532-488D-A605-FF6B2CF827B6}\RP112;Trojan.StartPage.1505;Deleted.;
A0043142.reg;C:\System Volume Information\_restore{0AB0C6F8-9532-488D-A605-FF6B2CF827B6}\RP113;Trojan.StartPage.1505;Deleted.;
A0053504.exe\data002;C:\System Volume Information\_restore{0AB0C6F8-9532-488D-A605-FF6B2CF827B6}\RP127\A0053504.exe;Trojan.NtRootKit.103;;
A0053504.exe;C:\System Volume Information\_restore{0AB0C6F8-9532-488D-A605-FF6B2CF827B6}\RP127;Archive contains infected objects;Moved.;
A0053800.reg;C:\System Volume Information\_restore{0AB0C6F8-9532-488D-A605-FF6B2CF827B6}\RP127;Trojan.StartPage.1505;Deleted.;
02189488.FIL/data001\data008;D:\$VAULT$.AVG\02189488.FIL/data001;Adware.QuickBar.origin;;
data001;D:\$VAULT$.AVG;Archive contains infected objects;;
02189488.FIL;D:\$VAULT$.AVG;Container contains infected objects;Moved.;


NOTE: Ignore the last 3 entries about drive D:/, it's virus infested and I'm gonna reformat it soon. Also, I stopped it at the end of C:/, because I was gonna reformat D:. Still no change in the security center.

#6 garmanma

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Posted 25 May 2009 - 05:38 PM

I see you use Spybot. Do you use the Teatimer function?
It needs to be off when doing malware scans
The same goes for any other tools that monitor the registry

Edited by garmanma, 25 May 2009 - 05:38 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 sidorak95

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Posted 25 May 2009 - 05:42 PM

I use Spybot, but not TeaTimer. Would System Protect ( http://www.system-protect.com/ ) or WinPatrol ( http://www.winpatrol.com/ ) monitor the registry, in safe mode?

#8 garmanma

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Posted 25 May 2009 - 07:01 PM

Would System Protect ( http://www.system-protect.com/ ) or WinPatrol ( http://www.winpatrol.com/ ) monitor the registry, in safe mode?


They would in normal mode, not sure about safe mode
Mbam should be run in normal mode

You haven't had any problems running Winpatrol and System Protect concurrently?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#9 sidorak95

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Posted 25 May 2009 - 07:49 PM

No, apart from System Protect tells me at startup that I'm protected, when I click OK, sometimes it tells me that the Deletion Prevention Service needs to run in order to work, but that's it.

#10 garmanma

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Posted 26 May 2009 - 03:35 PM

Like I said in my first link, those are all of the entries that need to be deleted
You might want to double-check them
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#11 sidorak95

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Posted 26 May 2009 - 04:51 PM

I didn't find any of the files, apart from an empty folder that probably once held the files called C:/Documents and Settings/All Users/6ac5424. Nothing happened.

#12 garmanma

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Posted 28 May 2009 - 11:15 AM

I don't know what else to suggest except to submit a HJT log


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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